Cottman of Greensboro Reviews 

63
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Took my car in for transmission in March on day requested to bring in. Advised would call with problem. I had to call a week later they hadn't gotten to my car. Called very week to check only to be to... See more

Rated 1 out of 5 stars

I will not recommend anyone to take there vechile to none of Cottoms shops . I am in @ 1700.00 And my transmission is in worse shape then it was before I took too them the 1st time. 1700.00 dollars l... See more

Rated 1 out of 5 stars

Went to pick up my car after a repair, got into my car and the battery was dead. Susan said you must need a battery. I informed her that the battery was new. They picked my car up on a Monday and I... See more

Company replied

Rated 2 out of 5 stars

befor some one said it was cheap and best but experienced not cheaper then dealere

Company details

  1. Auto Repair Shop
  2. Car Accessories Store

Information provided by various external sources

Hello and thank you for stopping by our site. We are a nationwide company with centers throughout the US and Canada. We service, repair and rebuild all types of transmissions for both individuals and fleets companies. Typically, we work with clients who have transmission problems and are frustrated with the process of getting their car repaired. Our clients have told us before we started working with them they were concern with being overcharged for work performed. They were afraid of being lied too and would be charged for work that they did not need. Now, you probably don’t have these concerns, if you do, then you should call and find out if you qualify for a free complete transmission checkup. This includes a road test and external examination of your transmission, where we will evaluate the performance and condition of your vehicle's transmission, and determine what services, if any, are required.


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1.3

Bad

TrustScore 1.5 out of 5

63 reviews

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1.3

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Rated 1 out of 5 stars

Took my car in for transmission in…

Took my car in for transmission in March on day requested to bring in. Advised would call with problem. I had to call a week later they hadn't gotten to my car. Called very week to check only to be told I had to wait my turn. Then was told car was old and parts would be hard to find or might need rebuilt transmission. Kept my car til May when rebuilt transmission was put in and repairs complete at the cost of $3200 with a 6 month warranty. Didn't have car back 6 weeks when same problem occured again so towed a second time told had to replace the transmission they put in in May. Didn't keep it but about a week that time. Then in July guess what had to tow it back, this is third towing. They made some adjustments they said. Soon after it started to jerk when changing gears. So I had oxygen sensor changed that helped but it began to surge between 1st and 2nd took it back yet again. Of course during test drive the problem didn't occur told computer had to reset. Well warranty has expired and it's still surging. PLEASE DONT take your car to these folks, 8months has passed and my car is still not fixed as it should be. They will lie to you and put you off and never keep you informed of what's going on

November 30, 2024
Unprompted review
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Rated 5 out of 5 stars

Integrity and excellence at its best!

Rob did an excellent job of analyzing, communicating, explaining and staying true to his estimate. He's a man of respect and integrity and I would highly recommend him to anyone in need of transmission service.

February 8, 2019
Unprompted review
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Rated 5 out of 5 stars

Rob is a professional

Rob is a professional. Prompt, courteous, and patient. They take the time to research and provide you with all the options for your repair. I was broke down in Greensboro from Conway, SC. as a result of Hurricane Florence. Cottman got my transmission replaced and me on the road quick. Good people. Quality work.

September 26, 2018
Unprompted review
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Rated 3 out of 5 stars

In August 2016

In August 2016, the O/D light was flashing and my vehicle was jerking into gear. Therefore, I had my transmission on my 2004 Ford Explorer rebuilt at Cottoman in Greensboro. Cottman appeared to be an acceptable transmission shop based upon reviews and recommendation and that is why I chose them. The warranty was 12 months or 12,000 miles. (Almost $2,700) Now, 19,000 miles later and about 23 months, O/D light was flashing again and had to get a part replaced that was replaced 23 months ago (Almost $500 this time). Sure hope the repair and parts last longer than 23 months this time. No offer of coupons or discount. Only comment was the warranty had expired. I guess I will drive it a lot for the next 90days while under warranty. Just not an ideal resolution to my vehicle problem.Maybe it is just the 2004 Ford Explorer transmission issue and can't be fixed reliable. I see lots of issues with several Ford vehicles around these years online. Well, we are driving again now so stay tune.

July 21, 2018
Unprompted review
Rated 5 out of 5 stars

Rob was absolutely amazing

Rob was absolutely amazing! He turned a bad experience into a great one by providing superior customer service. He went above and beyond to take care of my vehicle needs.

July 19, 2018
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Rated 5 out of 5 stars

Excellent

Good, fair service. Excellent communication about costs and time. Did not make unnecessary repairs. Shop is well organized, neat and clean. Good follow up policy.

June 3, 2018
Unprompted review
Rated 5 out of 5 stars

Very professional experience

Very professional experience. The issue with my transmission was explained very well and honest. I was given a couple of options and never felt pressured. Thanks Cottman’s!

May 13, 2018
Unprompted review

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