The sales team were really helpful as we weren’t quite sure what would suit us best. They helped us identify whether 2 or 3 seater sofa would work and showed a range of riser recliners outlining diffe... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Wide ranging amount of carpet products available. Being guided to a 'make' of carpet which suited our needs. The opportunity to take samples home to choose colour required. Same day visit by your rep... See more
Company replied
The female member of staff who greeted us was extremely helpful. Having described the style of sofa we were after she walked us around the showroom until we found the perfect sofa. She did tell us her... See more
Company replied
My daughter am I met with a kind approachable staff. He was patient and thorough with his explanations. He explained all of our options and ensured we were happy with our purchase. Overa... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Lighting Store
- Living Room Furniture Store
- Mattress Store
- Rug Store
About Cousins Furniture
Written by the company
Cousins Furniture is Midland's largest independent, family-run furniture retailer, since 1985.
We have furniture for every room of your home – living, dining and bedroom - all beautifully displayed in inspirationally accessorised room settings, plus specialist departments for the latest in home fashions. Check out the world’s leading brands in furniture whether you want contemporary or classical; casual or formal; understated or opulent.
Contact info
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Great staff
Going through a refurb at the minute. We found the table and chairs we wanted. The person we dealt with was very helpful and professional. It didn't take long to do the paper work. They have a great variety of everything.
July 14, 2026
Reply from Cousins Furniture
Hi Nickie,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you found the perfect table and chairs and that our team provided such helpful and professional service. It's great to know the ordering process was quick and straightforward too.
We also appreciate your understanding while our showroom is undergoing refurbishment. We're pleased to hear you still found a great variety of furniture to choose from and had a positive experience.
Thank you for choosing Cousins Furniture. We hope you enjoy your new table and chairs for many years to come!
Kind regards,
Cousins Furniture Team 👍
Excellent Service. Wide ranging amount of carpet products…
Wide ranging amount of carpet products available. Being guided to a 'make' of carpet which suited our needs. The opportunity to take samples home to choose colour required. Same day visit by your representative to measure room and provide a quote, follow up phone call. Very efficient service.
July 14, 2026
Reply from Cousins Furniture
Hi Mr Bound,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you had such a positive experience with our flooring department. It's great to know our team helped you find the right carpet to suit your needs, and that being able to take samples home made choosing the perfect colour easier.
We're also pleased that the same-day home measure, quotation, and follow-up call all contributed to a smooth and efficient experience.
Thank you for choosing Cousins Furniture. We really appreciate your kind feedback and hope you enjoy your new carpet for many years to come!
Kind regards,
Cousins Furniture Team 👍
EXCELLENT CUSTOMER SERVICE
When our sofas were first delivered here was a problem with them and they had to be sent back. cousins provided us with two loan sofas whilst they were repaired and today they were returned in perfect condition albeit a missing floor pad on one sofa which has been reported and hopefully be replaced. The service we received from everyone was exemplary and we can not fault the excellence of the customer service and delivery teams involved.
February 17, 2026
Reply from Cousins Furniture
Hi Carol,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that, although there was an issue with your sofas initially, our team was able to support you throughout the process. We're pleased the loan sofas helped minimise any inconvenience while your furniture was being repaired, and that your sofas have now been returned in perfect condition.
Thank you also for letting us know about the missing floor pad. We're pleased this has been reported and will ensure it is resolved as quickly as possible.
Your kind words about our customer service and delivery teams mean a great deal to us, and we'll be sure to share your feedback with everyone involved.
Thank you for choosing Cousins Furniture. We hope you enjoy your sofas for many years to come!
Kind regards,
Cousins Furniture Team 👍
Stuart was really helpful on the day we…
Stuart was really helpful on the day we visited the Dudley branch. We have subsequently changed our order due to our incorrect measurements at our end and Stuart has been nothing but helpful. THANK YOU😀
July 6, 2026
Reply from Cousins Furniture
Hi Lynette,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that Stuart provided such helpful service during your visit to our Dudley store. It's great to know that when your measurements changed, he was able to assist you with updating your order and made the whole process as easy as possible.
We'll be sure to pass your kind words on to Stuart—he'll be delighted to hear your feedback.
Thank you for choosing Cousins Furniture. We hope you enjoy your new furniture when it arrives!
Kind regards,
Cousins Furniture Team 👍
Brilliant staff
Brilliant staff, David and Amanda. Good quality and attractively displayed furniture. Good prices.
July 6, 2026
Reply from Cousins Furniture
Hi Mrs Lambert,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that David and Amanda provided such brilliant service during your visit. It's also great to know you were impressed with the quality of our furniture, the way it's displayed, and the value we offer.
We'll be sure to pass your kind comments on to David and Amanda—they'll be delighted to hear your feedback.
Thank you for choosing Cousins Furniture. We hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Reply from Cousins Furniture
Hi Harry,
Thank you so much for your 5-star review!
We're delighted to hear that you found our team professional and helpful. Providing excellent customer service is something we take great pride in, and we really appreciate you taking the time to share your feedback.
Thank you for choosing Cousins Furniture. We hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Very efficient and helpful staff well…
Very efficient and helpful staff well educated in the specifications of your mattresses.
July 5, 2026
Reply from Cousins Furniture
Hi Pat,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you found our team efficient, helpful, and knowledgeable when assisting you with our mattress ranges. Having the right advice and product information is so important when choosing a mattress, and we're pleased our team could help.
Thank you for choosing Cousins Furniture. We really appreciate your feedback and hope you enjoy your new mattress for many years to come!
Kind regards,
Cousins Furniture Team 👍
Excellent delivery service x ontime and…
Excellent delivery service x ontime and polite. Will use again.
July 5, 2026
Reply from Cousins Furniture
Hi Donna,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you were pleased with our delivery service and that the team arrived on time and provided polite, professional service. We'll be sure to pass your kind feedback on to our delivery team.
Thank you for choosing Cousins Furniture. We really appreciate your support and look forward to welcoming you back again in the future!
Kind regards,
Cousins Furniture Team 👍
Cousins furniture are a brilliant…
Cousins furniture are a brilliant company and on the day when I saw a £2500 bed going for a song i just had to sing my way to placing a deposit of £100 because it meant I would have a quality bed with £2000 reduction because it was x display. Emily served me and as usual I got the feeling of the full cousins treatment. Cousins make you feel as though you truly are their cousins and within reason you can pay in instalments all you want from your cousins is a really good break this was one of them I am now sitting happily on that bed and have had a few good nights sleep since it’s arrival. All I can say is go to your nearest cousins when you want quality furniture and reasonable negotiations for paying in instalments superb superb service.
November 28, 2025
Reply from Cousins Furniture
Hi Sandra,
Thank you so much for your amazing 5-star review!
We're absolutely delighted to hear how pleased you are with your new bed and that you found such a fantastic ex-display bargain. It's wonderful to know that Emily provided you with what you describe as the "full Cousins treatment" and made your shopping experience so enjoyable.
Your comment that "Cousins make you feel as though you truly are their cousins" really means a lot to us. Creating a welcoming, friendly atmosphere while helping our customers find quality furniture at great value is exactly what we strive for.
We'll be sure to pass your lovely feedback on to Emily—she'll be delighted to hear your kind words.
Thank you for your recommendation and for choosing Cousins Furniture. We hope you continue to enjoy many comfortable and restful nights on your new bed!
Kind regards,
Cousins Furniture Team 👍
Reply from Cousins Furniture
Hi Roger,
Thank you so much for your 5-star review!
We're delighted to hear that you found the advice you received helpful and that you never felt pressured during your visit. We believe choosing furniture should be a relaxed experience, so it's great to know our team gave you the time and guidance you needed.
Thank you for choosing Cousins Furniture. We really appreciate your feedback and hope to welcome you back again soon.
Kind regards,
Cousins Furniture Team 👍
Manager Pat was attentive without being…
Manager Pat was attentive without being over bearing.
July 1, 2026
Reply from Cousins Furniture
Hi Mrs Woodward,
Thank you so much for your lovely 5-star review!
We're delighted to hear that Pat provided attentive service while giving you the time and space to browse comfortably. Striking the right balance between being available to help and never being overbearing is exactly the experience we aim to provide.
We'll be sure to pass your kind comments on to Pat—he'll be delighted to receive your feedback.
Thank you for choosing Cousins Furniture. We hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Jonathan was very helpful
Jonathan was very efficient, patient, and helpful.
He didn't rush us snd nothing was too much trouble.
July 1, 2026
Reply from Cousins Furniture
Hi Helen,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that Jonathan provided such efficient, patient, and helpful service during your visit. It's great to know he gave you the time you needed without rushing you and that nothing was too much trouble.
We'll be sure to pass your kind comments on to Jonathan—he'll be delighted to hear your feedback.
Thank you for choosing Cousins Furniture. We hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Very helpful and although the store is…
Very helpful and although the store is being refurbished the staff couldn’t do enough to help
July 8, 2026
Reply from Cousins Furniture
Hi Mrs Green,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you found our team so helpful during your visit. We really appreciate your understanding while our store is undergoing refurbishment, and it's fantastic to know our staff did everything they could to assist you despite the work taking place.
Thank you for choosing Cousins Furniture. We look forward to welcoming you back to see the finished showroom soon!
Kind regards,
Cousins Furniture Team 👍
Fantastic service and help from…
Fantastic service and help from Samantha at the Shrewsbury branch.
July 8, 2026
Reply from Cousins Furniture
Hi Nathan,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that Samantha provided you with such fantastic service and support during your visit to our Shrewsbury store. We'll be sure to pass your kind words on to her—she'll be thrilled to hear your feedback.
Thank you for choosing Cousins Furniture. We hope to welcome you back again soon!
Kind regards,
Cousins Furniture Team 👍
Great experience
I'm not a big fan of pushy sales assistants, the type that greet you just as you walk through the door. Our experience at Cousin's was nothing like this. The sales assistant was helpful but not pushy and gave us time to browse alone before asking if we needed any help.
July 8, 2026
Reply from Cousins Furniture
Hi Mark,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you had such a great experience with us. We understand that many customers prefer to browse at their own pace, so it's fantastic to know our sales assistant struck the right balance by being available to help without being pushy or intrusive.
Creating a relaxed and enjoyable shopping experience is exactly what we aim for, so your feedback is greatly appreciated.
Thank you for choosing Cousins Furniture, and we hope to welcome you back again soon.
Kind regards,
Cousins Furniture Team 👍
Peter Dawson
Peter Dawson, a staff member at Cousins Shrewsbury was extremely helpful , knowledgable , and affable. I did not feel pressured into making the purchase even though I had initially gone into the store to do a little ‘window shopping’ for an upcoming house move. Great selection of furniture available. Found just what I wanted and at good ‘sale’ prices.
July 7, 2026
Reply from Cousins Furniture
Hi Steven,
Thank you so much for your fantastic 5-star review!
We're delighted to hear that Peter Dawson provided such helpful, knowledgeable, and friendly service during your visit to our Shrewsbury store. It's great to know you felt comfortable browsing without any pressure and that Peter helped you find exactly what you were looking for.
We're also pleased you enjoyed the wide selection of furniture and were able to take advantage of our sale prices.
We'll be sure to pass your kind words on to Peter—he'll be delighted to hear your feedback.
Thank you for choosing Cousins Furniture, and we wish you all the best with your upcoming house move. We hope you enjoy your new furniture for many years to come!
Kind regards,
Cousins Furniture Team 👍
Salesperson was very knowledgeable and…
Salesperson was very knowledgeable and understanding to what we were looking for and our budget
July 7, 2026
Reply from Cousins Furniture
Hi Angela,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that our salesperson was knowledgeable and took the time to understand exactly what you were looking for, while helping you find the right furniture to suit your budget. Providing tailored advice without pressure is something we take great pride in.
Thank you for choosing Cousins Furniture. We really appreciate your kind feedback and hope to welcome you back again soon.
Kind regards,
Cousins Furniture Team 👍
Bought a loving Parker knoll sofa.
The furniture shop had lots to choose from and we found what we wanted. The staff were very polite and knowledgeable. The team who delivered our furniture was also very pleasant helpful and courteous. Recommend this family company. Thank you.
June 30, 2026
Reply from Cousins Furniture
Hi Sheila,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you found the perfect Parker Knoll sofa and that you had such a positive experience with us. It's great to know our showroom offered plenty of choice and that our team were polite, knowledgeable, and able to help you find exactly what you were looking for.
We're also pleased to hear your delivery team provided friendly, helpful, and courteous service. We'll be sure to pass your kind comments on to them.
Thank you for your recommendation and for supporting our family-run business. We hope you enjoy your new Parker Knoll sofa for many years to come!
Kind regards,
Cousins Furniture Team 👍
Great experience from Cousins in…
Great experience from Cousins in Shrewsbury, excellent delivery service and lovely cafe in store too 😀
July 8, 2026
Reply from Cousins Furniture
Hi Linda,
Thank you so much for your wonderful 5-star review!
We're delighted to hear you had a great experience at our Shrewsbury store. It's fantastic to know you were pleased with our delivery service and also enjoyed a visit to our in-store café!
We really appreciate you taking the time to share your feedback and hope to welcome you back to Cousins Furniture again soon.
Kind regards,
Cousins Furniture Team 👍
Phil was very patient and helpful…
Phil was very patient and helpful whilst we made our decision on which sofa and chairs we purchased.
July 7, 2026
Reply from Cousins Furniture
Hi Mrs Evans,
Thank you so much for your wonderful 5-star review!
We're delighted to hear that Phil was so patient and helpful while you were deciding on your new sofa and chairs. Choosing the right furniture is an important decision, so it's great to know he gave you the time and support you needed to make the right choice.
We'll be sure to pass your kind comments on to Phil—he'll be delighted to hear your feedback.
Thank you for choosing Cousins Furniture. We hope you enjoy your new furniture for many years to come!
Kind regards,
Cousins Furniture Team 👍
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