I have been a customer of Covercloud for a few years but while taking out new insurance last week I felt that the customer service advisor I spoke to went out of their way to help work out my issues a... See more
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No complaints, lost my iPhone 14 pro max on the 10th and covercloud replaced it by the 16th, no problems at all. all done online, submitted the required documents and claim was approved quickly, repla... See more
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Fairly simple signup process. I appreciate that they updated their website to accommodate my phone model when I contacted them. Like with any insurance provider, it's only when you need to claim that... See more
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Bought gadget insurance from Cover Cloud online (June 2024). I chose this product from Cover Cloud because I couldn’t find insurance for my HP laptop with other providers. Website was very user frie... See more
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Company details
Written by the company
CoverCloud provides Gadget Insurance you can rely on. From smartphones to iPads and from laptops to digital cameras we give your gadgets the cover you need. Protect your phone or gadget against: Accidental Damage, Liquid Damage, Breakdown, Theft, Loss, Unauthorised Calls. All with Worldwide Cover included.
Contact info
Minories 30-33, EC3N 1DD, London, United Kingdom
- www.covercloud.co.uk
4.6
Excellent
708 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Awful service for a mobile phone insurer
God help you if you ever have to claim! I am trying to claim for my husbands mobile phone, this is apparently being dealt with by The Davies Group (look at their reviews online).
I began the claim over a week ago, I paid the excess amount 2 days ago, I rang today (a Friday) and was told that they would “escalate” the claim and I should hear back from someone by close of business on Monday. Bear in mind that we still have the broken phone in our possession.
This is ridiculously poor service, I’ve claimed in the past with my mobile provider, there was a new phone in my hand within 2 days, so I know it shouldn’t take this long. The best promise they could make is to reply to emails within 5 days. Shockingly bad, awful.
ETA 18/9/23 Reader, they did not ring me back, I had to call them. I am now waiting for an email from the assessor, (again promised by close of business tomorrow, let’s see) to tell me where to send the phone. I have to pay the postage to send this. I’ve been told assessment can take up to 7 days.
September 15, 2023
Unprompted review
Reply from CoverCloud
Dear EA,
We are sorry that the service you have received so far has been unsatisfactory.
We have been informed by Davies Group – the claim handler of your policy – that there was a short delay in progressing the claim after the excess had been paid. We have now been assured that the claim is progressing and is being monitored closely by a Team Leader at Davies Group.
We apologise for any inconvenience caused.
Yours sincerely,
The CoverCloud Gadget Insurance Team.
9.9*s s out of 10!!
The only issue I have and I’m not sure wether it’s just me or a wider problem, is that monthly direct debits usually fail and if you don’t see your email to inform you then your policy will be cancelled (not straight away but if you don’t regularly check emails it can be a problem) Other than that I cannot fault the company at all, twice I’ve claimed it’s a quick and easy process, both times I’ve had a new gadget within a week, they keep you updated at all times on the progress of the claim and I wouldn’t use any other insurance company.
August 30, 2023
Reply from CoverCloud
Hi there,
Thank you for leaving your 5-star review and we’re super pleased to hear your claim experience was so positive.
We’ve reviewed your account and can see the second policy was cancelled because the device was already insured on your existing policy. We definitely don’t want you paying twice for your insurance.
Cover for your three iPhones and Apple Watch Series 8 remains in place and all payments are up to date.
Please be assured that if a monthly payment does fail, we try our hardest to let you know by sending an email and a text message.
If you would like to make amendments to any of the devices on your policy or indeed the monthly payment date, please do let us know.
Kind regards,
The CoverCloud Gadget Insurance Team
Reply from CoverCloud
We're delighted to receive your 5* review. Your satisfaction is paramount to us, and your kind words reaffirm our dedication to delivering exceptional service. We're committed to continually exceeding your expectations. If you ever need assistance with your policy or gadget-related support in future, please do get in touch with our customer service team.
Thank you for choosing CoverCloud!
Best wishes, the CoverCloud Gadget Team.
Steep premium hike at renewal
Some bad news - Cover Cloud has hiked my iPad premium by more than 30% at renewal after the first year of cover. No claims.
If your gadget is less than 18 months old, don't accept the auto-renewal offer.
Apply as a new customer if you see a discount code online and see if the price improves. It did for me.
Only fully review an insurer after you have made a claim.
September 3, 2023
Reply from CoverCloud
Dear Peter,
We appreciate your review of our gadget insurance and thank you for sharing your insights about your recent renewal experience. Your feedback is invaluable in helping us improve our services and provide a better experience.
We regret any inconvenience that you encountered due to the premium increase of over 30% for your iPad. The premium is determined by a number of factors, including wholistic claims data and wider market conditions. We will share your feedback with our underwriter for consideration in the next review session.
We have investigated your individual case, and can see that the premium for this year’s renewal is the same whether the renewal had taken place via the invitation email we sent or via our website using the seasonal discount code. At CoverCloud, we are committed to continually enhancing our offerings and ensuring transparent, competitive pricing for all our customers. If you have any further concerns or queries, our customer service team is here to assist.
Thank you for choosing CoverCloud for your gadget insurance and we hope to have the opportunity to serve you even better in the future.
Best wishes, the CoverCloud Gadget Team.
The best service
All I have to do is send a quick email to Cover Cloud when changes are required to my policy, and they come straight back to you and sort everything out very quickly. So simple.
September 3, 2023
Reply from CoverCloud
Thank you so much for your 5* gadget insurance review! We're pleased to hear that you've found our gadget insurance services exceptionally simple and convenient. Making policy changes via email is designed for your ease, and our team is dedicated to swift and efficient responses. Should you require further adjustments, please don't hesitate to contact our customer service team. Thank you for choosing CoverCloud, we look forward to continuing to meet your insurance needs.
Best wishes, the CoverCloud Gadget Team.
Reply from CoverCloud
We're delighted to hear that it was easy to set up your gadget insurance policy, and we greatly appreciate your 5* review. At CoverCloud, we pride ourselves on offering a hassle-free experience for our customers. It's great to hear that you're happy with our service so far. Our dedicated team is here to support you throughout your policy, ensuring your valuable devices stay protected. If you need any assistance in future, please do get in touch. Thank you for choosing CoverCloud!
Best wishes, the CoverCloud Gadget Team.
Prompt response
Prompt and quick response to enquiry about adding another device to my policy
August 31, 2023
Reply from CoverCloud
We greatly appreciate your 5-star review! We're delighted to hear that you experienced a swift and efficient response when inquiring about adding a new device to your gadget insurance policy. At CoverCloud, customer satisfaction is paramount and we're committed to delivering a seamless service. Should you have any queries or need assistance in future, our dedicated support team is here to assist you. Thank you for choosing CoverCloud.
Best wishes, the CoverCloud Gadget Team.
Simple straight forward and great value
My iPad is really important to me and should the worst happen I would not be able to easily replace it. The website was so easy to navigate, I was able to get exactly what I wanted and the price was extremely competitive. Will definitely look to cover my other gadgets with them in the future
August 21, 2023
Reply from CoverCloud
Dear Carissma,
Thank you for your marvellous 5-star review!
We’re thrilled that your experience online was so positive and to be able to give you the peace of mind that your iPad has the cover it needs.
Thanks again!
Kind regards,
The CoverCloud Gadget Insurance Team
Very good insurance Happy price is good
August 23, 2023
Reply from CoverCloud
Thank you for your 5* review of our gadget insurance. It's great to know that you're pleased with the quality of our service and the affordability we provide. Offering reliable coverage at a competitive cost is our priority, and we're glad you find value in it. If you ever need assistance or have questions in the future, please do get in touch.
Best wishes, the CoverCloud Gadget Team.
Very good service provided for the…
Very good service provided for the replacement bicycle after being stolen.
The agent was very very helpful and made the whole process bearable.
Definitely a good company
Definitely recommend.
Five star.
August 22, 2023
Unprompted review
Reply from CoverCloud
Dear Barry,
Thank you for your wonderful 5-star review, it makes for great reading.
We were delighted to replace your bike after it was stolen earlier this month and that your experience with our claims team was so positive. We hope you enjoy being back out riding.
With best wishes,
The CoverCloud Cycle Insurance Team
Easy to sort
Easy to sort, reasonable premium for coverage of three devices. Highly recommended. Thanks.
August 19, 2023
Reply from CoverCloud
Dear Dave,
Thank you for taking the time to leave us such a positive review, we really appreciate your feedback. We are pleased that you found the purchase process straightforward and the policy good value.
Thanks again!
The CoverCloud Gadget Insurance Team
Nice mobile insurance company in London
August 18, 2023
Reply from CoverCloud
Dear Santosh,
Thank you for your feedback.
We are proud that all our administration, claim handling and leadership teams are based here in the UK, giving our policyholders the peace of mind that we’re fully compliant with UK regulations.
We would love to hear from you if you have any enquiries, so please do return to us should the need arise.
Kind regards,
The CoverCloud Gadget Insurance Team
Service
I changed the device on my policy and when it came time to claim it was still my old device which I no longer had so I couldn’t claim on my new one. Not ideal when it’s an emergency I wouldn’t recommend.
August 20, 2023
Unprompted review
Reply from CoverCloud
Hi there,
Thank you for sharing your experience with us.
After discussing this matter with you, we explained that whilst cover begins immediately following the amendment, it takes a brief period for the new device to be reflected on the claim portal. We are sorry that this timeframe did not meet your needs, and so, following your request, we have cancelled the policy and issued a refund of the premium paid.
Kind regards,
The CoverCloud Gadget Insurance Team
Reply from CoverCloud
Thanks Ali, that's great to hear.
We pride ourselves on providing a prompt and efficient customer service.
Please email us at admin@covercloud.co.uk if we can help further.
Best wishes,
The CoverCloud Gadget Insurance Team
Easy to navigate
August 15, 2023
Reply from CoverCloud
Dear Gemma,
Thank you for your 5-star review and we are delighted to learn that you had a smooth experience arranging cover for your gadgets. It really is great to hear!
Best wishes,
The CoverCloud Gadget Insurance Team
Refusal to pay straigtforward claim
Refused to pay for a straightforward claim. Do not use.
Cloud cover have a very slick process to ensure they don't pay the claim, referring to the detailed terms of the policy. They manage to do this even though they didn't send a copy of the policy.
My partners bike was stolen from a locked shed behind a locked gate with CCTV.
August 16, 2023
Unprompted review
Reply from CoverCloud
Dear Mr Smith,
The claim relates to a third-party individual, given you are not named on the policy the extent of our response to your review can only be limited. Nonetheless, rest assured that throughout this process and as with every claim, we have given this case our full attention, diligence, and consideration of all the facts which have not been shared here. The assessments of this claim are now complete, and a final response letter has been issued to the policyholder.
Kind regards,
The CoverCloud Bicycle Insurance Team
Quick no fuss re establishment of my…
Quick no fuss re establishment of my cover. However after an unfortunate misunderstanding leading to the wrong phone being covered from last year. The matter has been resolved though.
August 13, 2023
Reply from CoverCloud
Dear Mr Mayers,
Thank you for your 4-star review.
We were pleased to assist and resolve your enquiry in a straight-forward, swift, and positive fashion.
We trust everything to be in good order moving forward, but feel free to contact us should you require further assistance.
Kind regards,
The CoverCloud Gadget Insurance Team
Best insurance
May 16, 2023
Reply from CoverCloud
Hi Jaimin,
We greatly appreciate your excellent 5-star review. We aim to provide comprehensive cover and a top-level service, so we're delighted that you are so pleased with our policy. Should you require any support or have enquiries in the future, please feel free to reach out.
Thanks again and with best wishes,
The CoverCloud Gadget Team.
Very easy process online would…
Very easy process online would definitely recommend to family and friends ! Thankyou 👍
August 11, 2023
Reply from CoverCloud
Dear Karen
We sincerely appreciate your 5-star rating!
We're delighted that you found our site user friendly and that you would recommend us to your friends and family.
Feel free to contact us should you have any queries in the future, we’d be happy to help.
Thanks again!
The CoverCloud Gadget Insurance Team
Reply from CoverCloud
Thank you so much for your fantastic 5-star review! We're delighted to hear that you found our gadget insurance service easy to use and that you're satisfied with the level of service it provides. Delivering great cover and ensuring your peace of mind are top priorities for us, and we're pleased to hear we could meet your expectations. If you ever need assistance or have any questions, please don't hesitate to get in touch. We'll be very happy to help.
Best wishes, the CoverCloud Gadget Team.
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