No complaints, lost my iPhone 14 pro max on the 10th and covercloud replaced it by the 16th, no problems at all. all done online, submitted the required documents and claim was approved quickly, repla... See more
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See what reviewers are saying
Fairly simple signup process. I appreciate that they updated their website to accommodate my phone model when I contacted them. Like with any insurance provider, it's only when you need to claim that... See more
Company replied
Renewal price acceptable - renewal process easy - great service - can't comment on their claims efficiency as thankfully have yet to make a claim. Been with them for a number of years.
Company replied
Bought gadget insurance from Cover Cloud online (June 2024). I chose this product from Cover Cloud because I couldn’t find insurance for my HP laptop with other providers. Website was very user frie... See more
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Company details
Written by the company
CoverCloud provides Gadget Insurance you can rely on. From smartphones to iPads and from laptops to digital cameras we give your gadgets the cover you need. Protect your phone or gadget against: Accidental Damage, Liquid Damage, Breakdown, Theft, Loss, Unauthorised Calls. All with Worldwide Cover included.
Contact info
Minories 30-33, EC3N 1DD, London, United Kingdom
- www.covercloud.co.uk
4.6
Excellent
706 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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I recently used CoverCloud for gadget…
I recently used CoverCloud for gadget insurance and had a mixed experience. It was simple to make changes to my policy, like when I upgraded my iPhone. The website is user-friendly, and the live chat is efficient and helpful. I chose them because they offered insurance for my HP laptop when others couldn’t. They also insure refurbished gadgets, which was a plus for me. However, while the claim process was fairly quick and straightforward, the overall service was just average, lacking any wow factor. CoverCloud did meet essential needs, but there’s room for improvement.
October 12, 2024
Unprompted review
Reply from CoverCloud
Dear Andresa,
We appreciate you sharing your experience with us. We are glad to read your positive comments about our website, Live Chat and claims experience. It's great to know that our policy options for your laptop and refurbished gadgets met your needs.
Thank you for your feedback on the overall service, your insights are valuable as we strive to improve and provide a better experience for our customers. If you have any further suggestions or need assistance, please feel free to email us at admin@covercloud.co.uk.
Thank you for choosing CoverCloud!
The CoverCloud Gadget Insurance Team
Great customer support.
I've had my laptop covered for several years already. Excellent coverage and professional customer support. Colin is always there to help.
November 17, 2024
Reply from CoverCloud
Dear Stefano,
Thank you for your five-star review and kind comments.
Kind regards,
The CoverCloud Gadget Insurance Team
Good value & easy
October 17, 2024
Reply from CoverCloud
Dear Val,
Thank you for renewing your gadget insurance with CoverCloud and your 5-star review!
Kind regards,
The CoverCloud Gadget Insurance Team
Excellent service
September 6, 2024
Reply from CoverCloud
Dear Edmack,
Thank you for your 5-star review! It's much appreciated.
Kind regards,
The CoverCloud Gadget Insurance Team
Gadget insurance that covers refurbished computers for loss and theft
I struggled to find Gadget Insurance that would protect for loss and theft as well as accidents - neither Apple nor John Lewis do this. I was delighted that CoverCloud also insure refurbished computers bought from reputable companies. I had some email chats with one of the CoverCloud assistants and they were really helpful.
July 15, 2024
Reply from CoverCloud
Dear LM,
That's excellent to hear, thank you.
Cover for accidental damage, loss and theft is included under our Elite policy.
Kind regards,
The CoverCloud Gadget Insurance Team
Reply from CoverCloud
Dear Mr Kusangi,
We're sorry that you were not satisfied with your experience with us.
As explained in our email to you earlier this week, we can only provide cover to permanent UK residents. This eligibility requirement is clearly outlined in the policy wording and highlighted in the online sales process under the heading "Important Information."
Yours sincerely,
The CoverCloud Gadget Insurance Team
Very easy to renew.Really hope I don’t…
Very easy to renew.Really hope I don’t have to claim!
July 1, 2024
Reply from CoverCloud
Dear Mr Hunter,
Thank you for sharing your experience, this is great to hear.
Kind regards,
The CoverCloud Gadget Insurance Team
Reply from CoverCloud
Dear Customer,
Thank you very much for your 5-star review.
Kind regards,
The CoverCloud Gadget Insurance Team
Bought gadget insurance
Bought gadget insurance from Cover Cloud online (June 2024). I chose this product from Cover Cloud because I couldn’t find insurance for my HP laptop with other providers. Website was very user friendly with very clear information. The multi-step form was easy to complete.
June 25, 2024
Reply from CoverCloud
Dear S Begum,
Thank you very much for your 5-star review!
Kind regards,
The CoverCloud Gadget Insurance Team
Very easy website to understand
Very easy website to understand, explained everything about your gadget insurance so you could choose the right policy for your needs
July 1, 2024
Reply from CoverCloud
That's very kind, thank you for your feedback, Claire, that's great to hear.
Kind regards,
The CoverCloud Gadget Insurance Team
It was easy to do lots of information.
June 30, 2024
Reply from CoverCloud
Thanks Susan, we are pleased you found the process very straight forward.
Kind regards,
The CoverCloud Gadget Insurance Team
GREAT COMMUNICATION
I was impressed about how quickly they got back to me when I needed to communicate with them. Great customer Service.
September 11, 2023
Reply from CoverCloud
Thanks Liz, that's great to hear.
Kind regards,
The CoverCloud Bicycle Insurance Team
Claim rejected because not a permanent resident
I recently had a very disappointing experience with CoverCloud. When my phone was damaged and I tried to file a claim, it was rejected on the grounds that I am not a permanent resident. This stipulation was buried in the fine print of the policy, which I overlooked when I signed up.
What makes this even more frustrating is that nowhere in the sign-up process is it clearly mentioned that only permanent residents are covered. This critical information should be prominently displayed to avoid misleading customers.
The rejection felt unfair and extremely frustrating, especially considering the premiums I had been diligently paying. It's clear that CoverCloud needs to be more transparent about such critical terms. I would caution others to read every detail of the policy to avoid similar disappointments.
Overall, my experience with CoverCloud has been negative due to this lack of transparency and the refusal to cover my claim.
June 14, 2024
Unprompted review
Reply from CoverCloud
Dear Olga,
Thank you for taking the time to write your review and we’re sorry that you are dissatisfied with your experience with us.
Regrettably, we can only provide cover to permanent UK residents. The eligibility criteria is set out within the policy wording and also emphasised within the online sales path in bold and under a heading “Important Information.” Whilst we feel we did all we could to draw your attention to this particular condition and given that you are ineligible for cover, we feel it is appropriate to offer a full refund of the first instalment of £6.23 which was paid on 3rd June when the policy was arranged. A more detailed response including screenshots has been emailed to you.
Yours sincerely,
The CoverCloud Gadget Insurance Team
Reply from CoverCloud
Dear Mr. Edmunds,
That's great to hear! Thank you for your review and kind comments.
Kind regards,
The CoverCloud Gadget Insurance Team
Easy to obtain
Easy to obtain, seemingly good cover however I’ve never had to make a claim so I will hold my horses on that question until I do have to claim. Originally introduced to you by Costco
June 8, 2024
Reply from CoverCloud
Dear Will,
Thank you for your review. If you do need to claim, we hope this aspect will be equally as good for you too.!
We are here to help 7 days a week: email admin@covercloud.co.uk
Kind regards,
The CoverCloud Gadget Insurance Team
Excellent service to buy the insurance
Excellent service to buy the insurance
Competitive prices and easy set up
May 29, 2024
Reply from CoverCloud
Dear Mr Aslan,
Thank you for sharing your experience, this is great to hear.
Kind regards,
The CoverCloud Gadget Insurance Team
Great fast and easy
May 25, 2024
Reply from CoverCloud
Dear Rihannon,
That's great to hear! Thank you for your 5-star review.
Kind regards,
The CoverCloud Gadget Insurance Team
Reply from CoverCloud
Dear Philip,
Thanks for taking the time to leave a review.
Kind regards,
The CoverCloud Gadget Insurance Team
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