CoverForYou Reviews 

19,694
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being extremely helpful, professional, and empathetic, making complex processes easy to understand. Many highlight excellent customer service, noting quick call answers, efficient query resolution, and a simple, seamless user experience for arranging cover and updating details. However, some customers noted issues with the claims process, experiencing long delays, lack of communication, or initial refusal to pay despite provided evidence. A few others also felt the service was poor, citing instances of being left without support, encountering system failures, or finding staff condescending.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent telephone service, quick... See more

Staff

Consumers find staff to be positive, highlighting their helpfulness, professionalism, and efficiency.... See more

Service

Customers had ambiguous experiences with service, with many praising the helpful and professional staff,... See more

Claim

Clients share ambiguous opinions on claim processes, with some finding the insurance claims process fairly... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the process as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So far so good. Easy to arrange cover and clear documents. The app is really useful too. We needed to update some medical information as two of our party managed to get fractures in between purchasing... See more

Rated 5 out of 5 stars

We've been with CoverForYou for over 3 years now on a multi-trip plan, and cannot recommend it highly enough. Thankfully, we've only ever had to claim on it once due to cancelled flights writing off o... See more

Rated 5 out of 5 stars

I have a yearly travel insurance with Coverforyou and had to contact them with some updated medical issues. Spoke with Mikhala and the process was so easy to do. She was extremely helpful and very... See more

Rated 5 out of 5 stars

I’ve now just taken out my 6th annual policy with you guys. Every year I take many trips and your services have always been amazing. I’ve had a phone stolen and a hospital bill over the years and... See more


Company details

  1. Travel Insurance Company

Information provided by various external sources

CoverForYou are an online travel insurance specialist. We aim to offer some of the best value insurance products in the UK and abroad by ensuring our products are the perfect balance between price and benefit levels.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

20K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(19,694)

84 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service patient and…

Excellent customer service patient and helpful . Wouldn’t use any other company !

August 27, 2024
CoverForYou logo

Reply from CoverForYou

Thank you for reviewing our services, we’ll pass your feedback onto the agent to let them know you are happy with the service they provided!

I also wanted to thank you on behalf of Cover For You for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.

As part of our mission to make sure we provide the best value and service to our customers we invest heavily in our loyalty club to provide extra benefits to our customers and I wanted to take this time to remind you what is available to you. Our club is about rewarding those who purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include:

Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon, Waitrose, Sainsbury’s, Tesco etc.).

Free to enter monthly prize draws, including prizes from a free coffee at Costa to a free holiday for a family.

Up to 20% off any insurance you take directly from us.

You can access the club at https://www.coverforyou.com/club/

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Rated 5 out of 5 stars

Very good service

I was lucky my call was answered by Roozbeh who was incredibly helpful and knowledgeable about my particular request. The company was able to provide cover where a lot of others declined. Mostly this was simply thru listening rather than other less receptive companies trotting out a standard negative response.

August 22, 2024
Rated 5 out of 5 stars

Great website

Great website, easy to use and add medical conditions if required. Good loyalty discount and extras. Would definitely recommend

August 24, 2024
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