Within 10 minutes of placing my order I'd had a call to confirm earliest delivery which amazingly was within 2 working days. On the appointed day I looked out and thought who's that parked across my... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I like to use Covers for wood supplies, as traditionally I believe this was at the heart of the business. The staff are always helpful and happy to assist. Today I popped in and Tash was extremely hel... See more
Company replied
I’ve used Covers quite a few times now and they’ve always been spot on. The staff are friendly and helpful, the prices are fair, and deliveries have always turned up when expected. I’ve never had a... See more
Company replied
Very helpful staff. However, I am very concerned for the health of customers and especially employees in this branch. The dust in the atmosphere is appalling, I would be wearing a mask if I worked... See more
Company replied
Company details
- Lumber Store
- Do-it-Yourself Shop
- Door Shop
- Home Improvement Store
- Landscaping Service
- Landscaping Supply Store
Written by the company
Covers - your local timber & builders merchants suppliers. Here at Covers, we’ve been supplying builders merchants, trade customers, DIY enthusiasts and home renovators for more than 175 years. Today, our commitment to offering our customers knowledgeable, expert advice, backed up by a comprehensive selection of quality timber and building materials at competitive prices, remains our top priority. Browse our website and buy online or visit us in person at one of our fourteen depots across Sussex, Surrey, Hampshire and Kent.
Contact info
Quarry Lane, PO19 8PE, Chichester, United Kingdom
- 01243 791475
- enquiries@coversmerchants.co.uk
- www.coversmerchants.co.uk
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Really quick delivery, reliable costomer service
Really quick delivery. Ordered Saturday, had a phone call Monday delivered Tuesday. Delivery driver really helpful and polite. Have used Covers a few times can;t fault them.
June 6, 2026
Reply from Covers Timber & Builders Merchants
Thank you Steven for this great review. Really appreciate the feedback. Many thanks, Ben
Reply from Covers Timber & Builders Merchants
Thank you Alan for this 5 star review. Really appreciate the review. Many thanks, Ben
Very helpful
Very helpful, however their website lacked detail for the item I ordered, resulting in an issue with the correct amount I needed.
June 5, 2026
Reply from Covers Timber & Builders Merchants
Thank you Scott for leaving the review. Sorry to hear about the lack of detail. I would be interested to hear how we could improve this. If you don't mind, please email me at - ben.gale@coversmerchants.co.uk with some more information and I will make sure it is amended. Many thanks for your order. Ben
Reply from Covers Timber & Builders Merchants
Thank you for this 5 STAR rating and excellent feedback. We really appreciate it. Many thanks, Ben
Just what and when i needed
Good price, good coms, prompt delivery, excellent delivery driver
June 5, 2026
Reply from Covers Timber & Builders Merchants
Thank you Adrian for this positive feedback and praise of our driver. We really appreciate the review. Many thanks, Ben
Great company with excellent service
Was down by an online supplier of roofing materials. Found what I needed in stock at a branch where I was working and did a click and collect. Everything worked fine, someone from the branch phoned me, and I picked the order up at 7:30am. Excellent service!
May 27, 2026
Reply from Covers Timber & Builders Merchants
Thank you Eric for this amazing review. So happy to hear you liked everything about our service and product range. We really appreciate the feedback. Many thanks for your order. Ben
Perfect pond pebbles.
The product was exactly what was needed and the delivery driver friendly and helpful.
May 23, 2026
Reply from Covers Timber & Builders Merchants
Thank you Anne for this great review. I am glad to hear the product and service was 5 STAR. Many thanks for your order. Ben
Reply from Covers Timber & Builders Merchants
Thank you for this excellent 5 STAR review. We really appreciate your feedback. Many thanks, Ben
Good product range and pricing
Good product range and pricing. Brought everything I needed from one supplier. Delivery was simple and followed instructions. Good comms throughout and acknowledged the order and delivery date. Great experience. Thank you!
April 26, 2026
Reply from Covers Timber & Builders Merchants
Thank you, James, for the glowing review. We aim to provide a true one-stop shop, so it’s great to hear this feedback from our customers. Many thanks, Ben
Reply from Covers Timber & Builders Merchants
Thank you Petar for this excellent 5 STAR review. Really happy to hear your comments. Many thanks, Ben
Staff are very informative and prices…
Staff are very informative and prices are competitive.
May 31, 2026
Reply from Covers Timber & Builders Merchants
Thank you for your feedback. It’s great to hear the team were helpful and that our pricing is competitive. We really appreciate you taking the time to leave a review.
Many thanks,
Ben
Darren was extremely helpful
Darren was extremely helpful and professional. He was prepared to go out of his way to ensure I was happy with the end result. He responded quickly to enquiries and was very efficient - as well as nice!
June 5, 2026
Unprompted review
Reply from Covers Timber & Builders Merchants
Thank you for the great feedback. I’m really pleased to hear Darren was so helpful and professional, and that he went the extra mile to make sure you were happy with the end result. I’ll be sure to pass your comments on to him.
Many thanks,
Ben
Reply from Covers Timber & Builders Merchants
Thank you George for this excellent 5 STAR review. Glad to hear everything was all ok. Many thanks, Ben
Building supplies
Great company good prices delivered super quick.
My go too now.
Keep it up guys.👍
May 31, 2026
Reply from Covers Timber & Builders Merchants
Thank you Nick for this glowing review of our Southampton branch. Glad to hear everything was good for you. Hope to see you again soon. Many thanks for your order, Ben
Exceptional customer service.
Customer service exceptional and sleepers purchased good quality.
May 19, 2026
Reply from Covers Timber & Builders Merchants
Thank you for your fantastic review, John! We’re delighted to hear you received exceptional customer service and were happy with the quality of the sleepers. We really appreciate your feedback and look forward to helping you again soon! Many thanks, Olivia.
Decent service
The delivery came a day early and incomplete, but after a phone call the delivery was completed next day. It was just one of those occasional and inevitable human errors and the helpful, apologetic staff resolved it all very quickly and efficiently.
May 11, 2026
Reply from Covers Timber & Builders Merchants
Thank you Mark for your review. I am sorry to hear about the delivery and the missing products but glad to hear everything got sorted out in the end. Many thanks for your order. Ben
Reply from Covers Timber & Builders Merchants
Thank you Paul for this 5 STAR review. Really happy to hear you found everything was easy for you. Many thanks for your order. Ben
Really helpful staff (Andy) once online…
Really helpful staff (Andy) once online order submitted
May 26, 2026
Reply from Covers Timber & Builders Merchants
Thank you Jeremy for this 5 star review and praise of Andy. I will make sure he is made aware of this. Many thanks, Ben
The website is very easy to navigate…
The website is very easy to navigate and the choice of different lengths really helps you save on waste as you can order to the length required (or just over).
Ultimately I would definitely recommend and use Covers Timber Merchants in the future
May 14, 2026
Reply from Covers Timber & Builders Merchants
Thank you Dave for this glowing review of our online service. Glad to hear you found it easy to use. Many thanks for your order and many more to come. Ben
Ordered one day delivered the next👍👍
May 26, 2026
Reply from Covers Timber & Builders Merchants
Thank you Rob this excellent review and 5 STAR rating. Many thanks for your order. Ben
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