I visited your Canterbury shop and your colleague Jack was extremely helpful in my decision of buying brushes and paper for water colour painting. I am very much a beginner and with his knowledge I c... See more
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I had the most amazing customer service at cowling and Wilcox Canterbury with Janey and Jack! They were very knowledgeable and helping me choosing the canvases. They accommodated me with lovely kindne... See more
Company replied
This is my second review - the first was negative. Order not received and no way to get hold of anyone. In the end, after repeated attempts, I did speak to someone in customer services who was ver... See more
Company replied
Excellent customer service. Very small issue with my order that was sorted out immediately. Can’t ask for any more than that.
Company replied
Company details
Written by the company
We've been supplying fine and graphic art materials since 1960. Our range includes art supplies from the world's leading brands, all at fantastic prices.
Contact info
Unit 7a, CT3 Business Park, Cooting Road, CT3 3DW, Aylesham, United Kingdom
- 01303 290550
- admin@cowlings.com
- www.cowlingandwilcox.com
4.5
Excellent
123 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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MIchela
I was looking for something new to try and Michela was easy to talk to and was able to recommend a new kit for me to try.
October 12, 2024
Unprompted review
Reply from Cowling & Wilcox
Thank you for your feedback!
I have passed your feedback along to Michela and the Store who were so happy to hear you had a good visit with them.
We all hope you enjoy your new kit and hope to see you again soon!
Kind regards
Cowling & Wilcox
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Very poor quality linolium blocks
Very poor quality linoleum blocks. They are advertised as soft and easy to carve but I find them harder than normal lino. They arrived unwrapped and stale. I was given a return label but I need to pay the shipping price in order to return them. I wouldn't recommend purchasing lino from this store.
The Lino that is described as ‘heavy’ also is said to be ‘soft and easy to carve’ in the description. Therefore, I did not consider ‘heavy’ to mean hard. Also the Lino should be covered by plastic when stored or delivered in order to guarantee customers are receiving fresh quality Lino.
September 28, 2024
Unprompted review
Reply from Cowling & Wilcox
Thank you for your feedback.
I have checked your order and spoken with my team and can confirm that you Lino you ordered was our heavier Lino option titled as Heavy Lino Blocks, this is why they feel harder then previous Lino's you've used.
They are listed online as soft and carvable as tools are able to carve them however, they are still a heavier option and we do apologise if this was misleading in anyway.
If you did want lino which is a bit softer for future then we do have some other options which we'd be more than happy to send links for or discuss over the phone.
With regards to your return, we are happy to have these back for a refund if they're not suitable for you however, the reason that the postage is not being covered from our side is that these are not faulty/damaged.
I also wanted to mention that the lino is not classed as stale however, the environment they're stored in can affect their hardness and that's why my colleague advised that running these under a hot tap could help with carving our your desired pattern if you wanted to give them another go.
If you did need any other assistance, please let the team know on admin@cowlings.com or 01303 290550 and we'll be happy to help.
Kind regards
Cowling & Wilcox
Canterbury Kent Cowling& Wilcox…
Entered the Canterbury Cowling& Wilcox branch. Staff were extremely helpful and friendly. They gave the customer lots of time to browse around the store.
Supplies were displayed neatly which allowed the customer to navigate easily through different items on display.
Each section of the store was organised therefore it was easy to find the item .
Lee was extremely helpful and supportive with questions and was able to supply alternatives.
September 13, 2024
Unprompted review
Reply from Cowling & Wilcox
Thank you for your feedback!
It's so nice to hear that the Canterbury Store was organised and helpful when you visited as this is exactly the standard we want for our customers.
I have passed your feedback along to the Canterbury Team as well and we all hope to see you again soon.
Kind regards
Cowling & Wilcox
Brilliant service !
Thank you, we called into the Canterbury store this afternoon and had the best service ! Janey offered us wonderful assistance, she listened carefully to what we were trying to do and offered us different options . She gave us time to have a browse but was also there with helpful advice and possible solutions. Such a brilliant store ! We were really happy with our purchases and will definitely return.
September 9, 2024
Unprompted review
Reply from Cowling & Wilcox
Thank you for your feedback!
I am so glad to hear that Janey looked after you in Store, I know how important customer care is to her so I'll be sure to pass this feedback along to her and the team too.
We hope to see you again soon!
Kind regards
Cowling & Wilcox
Janey at your Canterbury shop
Janey at your Canterbury shop, was helpful, knowledgeable and friendly when I visited a few days ago. It was a joy to find a well stocked art shop and with Janeys guidance I was able to get everything on my list. Thank you for a thoroughly pleasant shopping experience.
August 22, 2024
Unprompted review
Reply from Cowling & Wilcox
Thank you for your feedback!
I am so glad that you're looked after in our Canterbury Branch and Janey will be really pleased to hear your lovely feedback as well. I will be sure to pass this along to her and the team!
We hope to see you in Store again soon
Kind regards
Cowling & Wilcox
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Really friendly and attentive staff
Really friendly and attentive staff in store. Well stocked shop. I could do with there being a selection of Michael Harding oil paints in store but this is a small quibble
August 29, 2024
Unprompted review
Reply from Cowling & Wilcox
Thank you for your feedback and we're so happy that you enjoyed your visit into Store!
Can I ask which Store you visited so that I am able to pass this feedback along? I also wanted to check the Stock for you as all branches are showing to have Michael Harding Oil Colours 40ml in stock!
Many thanks,
Cowling&Wilcox
Thanks Megan
I bought a canvas online which was faulty. Contacted C and W and the problem was sorted really quickly and pleasantly by Meghan Warren. Thanks for your help with this...I'd be happy to purchase again from them knowing that any problems would be resolved easily.
August 27, 2024
Unprompted review
Reply from Cowling & Wilcox
Thank you for your feedback! I will pass your feedback along to Megan at Head Office and I'm sure she'll be so pleased that you had a happy outcome!
If you did need anything with this or a future order, always feel free to contact us on admin@cowlings.com
Kind regards
Cowling & Wilcox
Cowling and Wilcox employ lovely staff
Cowling and Wilcox employ lovely and knowledgeable staff, who paint and draw themselves. I have had experience of different staff on different occasions and every time they go out of their way to try to find the best product for any particular project. Even Lily in Canterbury in her second week was super helpful and found the exact white bullet-tipped pen that I needed when I didn‘t know how to describe it properly. Thanks!
August 24, 2024
Unprompted review
I cannot say enough about this team in…
I cannot say enough about this team in Canterbury and especially Janey the manager there. Their knowledge and help is beyond 5 stars. Janey went above and beyond to help me with a courier problem with an online order and as soon as I explained I was struggling receiving it and getting answers she took the problem over and sorted it all out for me to pick up in store. Al the staff are polite friendly and helpful. I really enjoy popping in for my next project and can have a laugh with them. My favourite shop 🥰
August 20, 2024
Unprompted review
Reply from Cowling & Wilcox
Thank you for your feedback!
We are so happy to see your comments on the Canterbury Store and I will be sure to pass this along to Janey and her team who'll be so pleased that you enjoyed your visit.
We hope to see you again soon!
Kindest regards
Cowling & Wilcox
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Knowledgeable and extremely helpful
I often go to Canterbury Cowling and Wilcox and can rely on excellent advice and good quality products. Today, I received exceptional service from Jack and Luke so helpful and enabling. Really understanding. I got everything I needed at a great price. Thank you.
August 12, 2024
Unprompted review
Reply from Cowling & Wilcox
Thank you for your feedback!
We're so happy that Jack & Luke looked after you when you visited the Store. I will be sure to pass your feedback along to them and their Manager as well.
We do hope to see you in Store again in future!
Kind regards
Cowling & Wilcox
I popped into the Canterbury branch to…
I popped into the Canterbury branch to get some fine point acrylic pens. While there two other ladies were after the same thing.
The lady who served us was Janey. She gave us her full attention, listened carefully to our requirements and let us try the products.
Eventually we became too much so she asked her colleague Luke Lloyd to look after me. He too was great. New but very helpful and willing to learn about the products. I ended up buying much more that I'd intended.
Both were super helpful.
I love that store.
August 9, 2024
Unprompted review
Reply from Cowling & Wilcox
Thank you for your feedback!
It's lovely to hear you were looked after in our Canterbury Branch, this is exactly the feedback we like to hear from an in store visit! I will also pass your feedback along to Canterbury and their Manager who will be pleased to hear it too.
Kind regards
Cowling&Wilcox
Great customer service
My online order was damaged by the courier (through no fault of Cowling & Wilcox) - Cowling & Wilcox had excellent, friendly customer service and they refunded me straight away. I would use them again with confidence.
August 5, 2024
Unprompted review
Reply from Cowling & Wilcox
Hiya,
Thank you for your feedback.
I am so glad you had a good resolution to your issue and were dealt with in a friendly manner! I will be sure to pass your feedback to the colleague you spoke with and the team who'll be really pleased to hear it.
If you ever need anything further, please contact us on admin@cowlings.com
Was served today by Michela
Was served today by Michela! Who was very helpful and not pushy, lovely art supply shop very reasonable prices and very helpful staff. Give them a try 👍
August 2, 2024
Unprompted review
Reply from Cowling & Wilcox
Thank you for your feedback!
I will be sure to pass your kind words along to Michela and the team. We are very happy you had such a nice experience and do hope to see you in Store again!
Kind regards
Cowling & Wilcox
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Thank you Luke and Staff 😊
Went to Cowling and Wilcox today to purchase a gift for my sister and the customer service was outstanding. Not only did they have exactly what I was looking for but they found me the best deal and offer with extra 10% student discount on top, I got a beautiful and high quality purchase for an amazing price! Highly recommend!
July 19, 2024
Unprompted review
Reply from Cowling & Wilcox
Thank you for your feedback!
I am so glad you had such a nice experience in Store, this is what we like to hear from our Customers when looking for products in any of our Branches.
I have also shared your kind feedback with Luke and the team and I'm sure they'll be pleased to hear it as well.
Have a lovely rest of your day,
Cowling&Wilcox
thoughtful & helpful staff
Luke was really thoughtful & helpful in my search for a specific quality in a product I was not sure even existed!
July 13, 2024
Unprompted review
Canterbury store, thanks for your help!!
Jessica was super helpful to this absolute novice to painting. Led me through the whole process and showed me what I would need for my painting friend
Janey gave us some great support from the sidelines and both managed to upsell me three products vs the 1 I intended to buy!
July 7, 2024
Unprompted review
Reply from Cowling & Wilcox
Thank you for your feedback!
I am so happy to hear you got the help you needed in Store, this is exactly what we want to hear from customers who visit any of our Store locations!
I will also be sure to pass this along to Canterbury who will be thrilled with your kind feedback as well.
We hope you continue to shop with us and if you need anything, please don't hesitate to contact Canterbury or ourselves in Head Office!
Kind regards
Cowling & Wilcox
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Expert, friendly and reassuring advice
This is now the only place in downtown Canterbury to get art material; but it is always such a pleasure to go in there, where there is always someone to provide expert, friendly and reassuring advice. This Saturday, Jessica and Summer were there to provide this excellent support
May 25, 2024
Unprompted review
Reply from Cowling & Wilcox
Thank you for your feedback!
I'm so pleased to hear you have such good experiences in our Canterbury Branch! I will be sure to pass this feedback along to their team and Store Manager as I'm sure they'll be happy to hear this as well.
If you ever need anything, please don't hesitate to contact the Store or myself at head office at admin@cowlings.com
Kind regards
Cowling & Wilcox
positivity!
at the shoreditch branch yesterday 29th May , Chantelle led a positive team incl Sidney and Samitah cutting a specific piece of unprimed canvas for me to do a large self portrait later. They wrapped it up beautifully.
They couldn't have been more willing and helpful.
They were also kind enough to show interest in my art work on the iceblocked.co.uk web site
Everyone was beaming!
aim
ps I also like the bargain college oils promotion set I purchased.
May 29, 2024
Unprompted review
Reply from Cowling & Wilcox
Thank you for your feedback!
We love hearing that customers had a good experience in Store and your feedback has also been passed along to the Shoreditch Team as well.
If you ever have any questions, please feel free to call Shoreditch or ourselves here at Head Office.
Kind regards
Cowling&Wilcox
Was going to leave a 3 star review but…
Was going to leave a 3 star review but went down to 2 stars when saw that leaving a verified review was just as difficult as making an online order with Cowling and Wilcox. Why's it always so difficult? Would be great if it was more straight forward, I'd use you more.
Thanks
May 12, 2024
Unprompted review
Reply from Cowling & Wilcox
Good afternoon,
Thank you for your feedback.
Firstly, I would like to apologise for any issues you experienced when ordering online or attempting to leave a review!
It is certainly not our intention to leave customers with a difficult or negative experience so I will be sure to pass your feed back along to my team as well so that we can address this and make constructive changes where possible.
I sincerely hope you do order from us in future and if we can do anything to assist with this, please let me know on admin@cowlings.com or by giving us a call on 01303 290550.
Kind regards
Cowling&Wilcox
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