CPC Reviews 

Absolutely disgusted with CPC Doesn't Care.

I had my boy cremated through them and because he passed late on a Thursday night he was collected on a Friday morning.

Due to the unexpected turn of events that Thursday where we went from a happy normal day to the worst you can imagine, I was in total shock. I spent the weekend trying to get hold of someone to get the extra keep sakes I needed. When I finally got hold of someone on the Monday, I was told he was cremated on the Saturday, really odd you would cremate on a weekend when unreachable.

When I got his ashes back & I was going through the stuff in the box. I discovered the card with the cremation details. He'd actually been cremated on the Friday, meaning I was lied to on the phone & I stood no chance of getting any of those keepsakes even if I got through on the Friday.

I paid for an individual cremation, but I question that considering the speed they were willing to just get it over with.

I would heavily suggest not using these people, and use an independent place that will take the time to help you get these things before it's too late.

And to CPC Cares, maybe contact the owners ahead of a cremation to ensure we have everything we need from our pets before you cremate them. It's not that hard, you have an army of call centre staff. Use your brains a little

Things don’t start off to well at the beginning but this was rectified very quickly, very quick service and we didn’t have to wait long to receive the ashes the casket was nice with the name plague had a nice touch to it . All received in very good condition at a reasonable price, thank you cpc for everything

I would like to give the greatest of thanks to Debbie at CPC Tewkesbury. She made accommodations for me to see my beloved Indie early. Debbie gave me all the time I needed with Indie and gave me items of Indie that I'll treasure forever. The whole experience was great closure to the sudden passing of Indie and my girl is finally home.

Ruben & Vivienne and the team went out of their way to support me with the cremation of my dog Scout, and today my cat Lily with a leveI of care & consideration that made the whole process bearable. They understand the chaos of the grieving process and treated myself and my beloved pets with dignity & respect at all times. Watching the smoke from the beautiful gardens really helped me to process my grief and the little swallows that circle above during cremations reassured me that their spirits had ascended. So highly recommended that I travelled all the way from Cornwall to them for Lily’s cremation today. And I attended, so I’m able to bring her ashes home with me in a few hours. Thank you so much for the excellent service you provide. Truly outstanding. Don’t go anywhere else.

Today 22nd February 2025 l lost my sweet fur baby chihuahua “ crystal” she was a fighter, having many health issues, a very sad day, however the PDSA@ Pistea , were amazing, she was treated (as was myself) with kindness and care, l was given a leaflet from a pet crematorium called CPC in Cambridge, the lady l spoke to “ Vivien “ was so understanding and and she gave me some good advice how to deal with my other two chihuahuas, who are missing their sister so much, l would definitely recommend them for anyone considering who to contact when their pets have passed away . Thank you ❤️

We lost our beloved Taz on 20th January. We paid this company on 22nd and he was collected on the 24th.
We have had zero contact from this company since I paid them on the 22nd and still do not have Taz back.
I have tried calling them several times a day on been on hold for over 40mins with no response.
I need to know what as happened to my cat and my money.

Such a difficult time made a little easier due to the warmth and compassion shown by cpc . From losing my loyal wonderful German shepherd boy arnie to him coming home was made that bit easier knowing that the empathy shown from cpc meant that Arnie would be looked after. I contacted cpc following Arnies passing and spoke to a lovely lady called Lesley who was warm and empathetic to our needs and ensured that everything was done in a warm empathetic manor. He was collected and returned to us in a timely manor and every detail was given the same compassion start to finish. Arnie came home a few days later carefully delivered by the courier who also showed compassion due to the labelling of the contents of the package . I am so grateful to cpc for looking after my beautiful loyal boy in a way that we all expect to be treated. Arnie is home now where he belongs thank you so much Lesley and all at cpc you made this very difficult time a little more bearable.

The CPC staff was kind, understanding, & very easy to work with. Most important to me, they were incredibly respectful with my best friend. Overall, it was a professional & great experience given the circumstances.

It was a little difficult to get through at first, which as we were already feeling upset did make things a little more stressful. We were told this was due to new phone lines causing problems and we were then given a direct dial number which solved that problem. Once we got through the staff were very considerate and helpful and things were arranged very quickly and sensitively to suit our needs.

We lost our beloved pug Kolo on 21st Jan it was such a shock. We have collected his ashes today from the vets. We have him home again with us now, still cannot believe we shall not see him again😢 I would like to say a big Thankyou

Losing our 16 year old cat was heartbreaking made even more difficult when we couldn't get hold of CPC to arrange her cremation. However, thankfully they responded to our messages very quickly, and explained that a new system had messed up their phone lines, they were so respectful and kind and we were reassured that our pet would be treated well. Milly was cremated on 25th January and returned to us today. Thank you so much for helping to make the most difficult part of being a pet owner a little easier.

Just want to say a massive thank u to Gail who cremated my dog teddy and kepted us up to date on when he was coming home iv greatful for everything u did for my boy he wasn't a pet he was like my baby thank u ever so much he is now home in his special memorial corner I'm my living room

Very hard time made easier with instant help, we were able to take our beautiful little dog Tiger straight to CPC ourselves and collected his ashes the same day. We just wanted him home with us where he belongs.
Thank you to Vivienne for your kindness shown to our boy

I recently had to help my daughter with cremation of her pet with her dad, Ruby was the only pet she had known, (chocolate Labrador) she loved this dog. Ruby was 11 when she passed , a happy fulfilled dog. The service we were provided was so very nice and felt complete. My daughter was very happy and felt Ruby had come home in a fitting way. I was more than happy.

I have just collected my beautiful dogs ashes from the vet. I had ordered a Staffordshire Bull Terrier urn so my boy could be displayed in our living room. I cried all the way home. I couldn’t wait to open the box and give my boy a cuddle, only to find the wrong urn. I am so upset and now have to go through all of this again. Looking at the reviews on here, I will be suggesting to the practise manager, they should find a better company. Awful service

Started off ok
Hour wait to get through though
Cats ashes came with no text as promised from the courier first and plaque badly scratched
Got phone call to say they'll send replacement but then I've got to try remove and swap over without causing anymore damage. I spoke to someone on facebook and I said to the woman she should have proof read her email before sending.message started "dead chris "
Seeing as 1 I'm in stage 4 cancer and 2 just put my 17 year cat to sleep I wasn't impressed .as to now no apology.

We recently had to say goodbye to our beloved Saint Bernard, Max, and entrusted Vivian and her incredible team at Cambridge Pet Crematorium to look after our magnificent baby during his final journey. From the moment we contacted them, Vivian and her staff treated Max and us with the utmost compassion, dignity, and care. Considering Max is a very big boy, at least 100kg of bundle of love and joy, it took many hands of care from carefully transporting him from Swindon to Cambridge and taking utmost care of him to prepare us for saying our final goodbye to Max. It was a very personalized experience for Max’s peaceful departure. He looked as beautiful, magnificent and cute due to the care taken by the staff. I am so very thankful!

The beautiful estate, Garden of remembrance- where pets are laid to rest in peace, is a true haven—a tranquil and serene space that offers comfort during such a heartbreaking time. Vivian’s warmth, professionalism, and attention to detail made a difficult day a little easier.

What touched us most was that we were able to bring Max home the same day in a beautifully hand-crafted eternity urn. It means so much to us to have our precious baby this way to honor his memory and keep him close to our hearts.

We cannot thank Vivian and her team enough for their exceptional service and for creating a space where pets are honored and remembered so beautifully. Cambridge Pet Crematorium is more than a service—it’s a sanctuary for both pets and their grieving families.

Highly recommended for anyone seeking compassionate and professional care for their beloved pets.

With love and gratitude 💕🐾💞
Madhumita, Girish and Addy

Having lost our beloved 19 year old cat Max,we made the decision to approach CPC. With some trepidation, I rang and spoke to a very kind lady called Stacey.
She explained everything in a warm and friendly manner, reassuring me the greatest care and dignity would be shown to Max. Stacey was so patient with my tearful moments and didn't rush me to provide details.
We were able to take Max the same day and upon arrival, welcomed by Vivien.
She put us at ease and gave us the time we needed to say farewell to our much loved boy.
Vivien had a lovely calming effect on us both, when we were feeling vulnerable and coping with our grief.
We felt reassured Max was in caring hands and left feeling we had made the right decision.
Stacey and Vivien are wonderful ambassadors for CPC and we are happy to recommend their services.

We lost our cat almost a year ago, and unfortunately the vets made an error with the paperwork and she was communally cremated instead of individually. I recognise this was not the fault of CPC, however our dealings with them following this leave a lot to be desired.
We initially went to the garden of remembrance to find the communal burial plot but found that her ashes had not been scattered yet (I later learned they only do this twice yearly, therefore already prolonging the grieving process for pet owners)!
Upon emailing CPC a few months later we were told to go into the crematorium reception area when we visited again, and that someone would be able to come out and assist and direct us.
This wasn’t the case at all. We were told we needed to ‘just walk around’. I explained I had already done this and still couldn’t find any of the newer plots, and asked if they were in a certain order. The lady who dealt with us said ‘I can’t come out; this is a call centre’ (we hadn’t even asked that she come out; I was merely expecting a point of reference or a direction of where to look given that the newer plots seemed to be at the front). She told us to wait and then came back with an old map where she marked on by hand where our cat’s ashes would be. This map was so old that the last plots on here are the ones from 2005. I’m sad that an already difficult process wasn’t made any easier and that we were made to feel quite unimportant. I’m not sure why the protocol wasn’t to first give us an updated map?! May I suggest as a point of improvement that this company updates the remembrance garden map from time to time (or provides reference points) if their lukewarm staff are too busy with phone calls to physically assist, and that staff are trained to be more personable (given that they are communicating with customers dealing with loss).

Vivienne was really lovely, I really appreciate all her efforts and she made my pets cremation more bearable.