CPC Reviews 

I lost my Chewbacca on the 9th August, when I rang to organise the cremation the gentleman on the phone explained what the next steps will be and Chewie should be home in 7-10days. After waiting nearly 2 weeks I rang to see what was happing only to be told in a flippant way that my dog wasn't picked up from the vets as the paperwork wasn't done!! She also said that we go twice a week to that vets and he wasn't picked up on the 2nd visit either then?? I was too upset to go any deeper in the conversation but she made my Chewie seem like lost luggage not my beautiful boy! I'm so upset that no-one had the decently to ring and explain and 3 weeks on I'm still waiting for my boy!! Quick enough to take the money but no feedback! Thanks for the terrible upsetting experience of losing my boy

After still being extremely upset of my fur baby's passing on the 6th June. 2 months later on the 7th August, I lost my other beautiful cat Sophie at 23 years old. My veterinary practice sorted my princesses cremation. I received a phone call to say the urn I had chosen was out of stock. I honestly just wanted my baby back so said as long as the urn had little paw prints on it I wasn't too bothered. The replacement I have received is absolutely beautiful. A taller urn placed within a velvet box!! Just stunning. That obvious extra little touch due to not having the urn I originally chose. I'm more than happy with the replacement. My princess tippy toes truly is a princess now. I can't thank them enough ❤️.

Our beautiful chocolate lab, Preston, died at home in his sleep on Sun 11 Aug. We rang the CPC the next day and spoke to a friendly, sympathetic lady adviser who arranged for Preston to be collected from us in the Orwell. Andrew arrived in his Petrest van and soon collected Preston advising that he would return Preston’s ashes on Wed. This so happened and Andrew was very comforting in his whole manner. We now have Preston back home with us, his ashes in a mahogany casket with his name on a brass plate. We can not fault Petrest’s excellent and compassionate service provided at such a difficult time for us.

On the 19th of July my beautiful pug daisy had to be put to sleep the vets (pdsa) were amazing told me my baby would arrive at the crematorium on the following Monday ect on the Monday I contacted the crematorium in Tewksbury to arrange my very first funeral I didn’t have a clue what I was doing but my vet assured me cpc would look after me
After arranging my Daisy’s funeral I felt like I had just ordered something from Amazon it was very quick, card details , done , there was no compassion from the lady on the phone it just like no sooner had I paid for the service that was that
By Wednesday (3 days later ) I still hadn’t herd from the crematorium I didn’t know if my girl had arrived or even if she had been cremated so I rang them , and was told that my girl had actually arrived on the Tuesday and still hadn’t been cremated and they didn’t know when she would be …. Maybe that night or next day … that was the end of the call , I was totally shocked and stunned why wasn’t anyone telling me anything …. After a few minutes of thinking I emailed them and asked if someone could message me when my girl had been cremated the reply was , “ sorry were to busy to send you a message when daisy gets cremated , you will know when she was cremated when she comes home “
I was just horrified at the response so I waited then on Friday night I got a message to say daisy was going to be returned on the Monday so I knew she had been cremated by the delivery company and not cpc them selfs , I then had the agonising wait untill Monday for my girl to come home to find out when she was actually cremated
Monday morning the deliver driver arrives swinging my package ( Daisy’s ashes ) as he walked up my drive, horrified I took the package off him which clearly labels there was pets ashes in the box and to handle with care
On Monday evening I contacted cpc complaints and let them know how disappointed I was in the service I received and the lady said she would listen to the 2 short phone calls I made to them and would read the 2 emails I sent them and she would get back to me , this was 2 weeks ago and I’ve had no response from them at all , I suspect once they see this review they will make contact ,
In my personal opinion I DONOT recommend this company for you pet burial

i cannot thankyou enough for collecting my little yorkie and returning her to me
this is the second time I have used CPC Tewkesbury in just over a year and the service I have had from CPC is exceptional
thankyou

i like to thank the CPC advisor, very understanding and apologise for the upsettment cause to my dog scatter tube arrived unchecked for damaged faulty scruff marks and finger marks... she was really nice to me on phone could not be sorry enough and offered to collect my dogs ashes and replace in another scatter box and outer box or resend me another scatter box and outer box... i chose that opption as i could not be parted with prince again.... and they appologised for not checking (noticing) the condition of the scatter box before hand... amazing phone call and good custmor service by stacey... and for the understanding. they truly did rectify the situation..

We visited CPC Royston this week to give my sisters cat (Honey) a fitting send off.
Sadly we have been there many times with our own cats over some 17 years and the compassion they show really helps what is a heartbreaking time.
Losing part of your family is a devastating time but CPC Royston handle the situation with care and provide a perfect goodbye to all pets.
Cannot praise the staff too much, especially Vivienne on this latest occasion.

Absolutely terrible, I lost my beautiful basset hound Summer it was a terrible time for the whole family 💔 I called this company to look after my dog and arrange everything for me. I had a leaflet from the vets , I did not like the casket that was on the leaflet but the gentleman on the phone said there was only one more to choose from which had a picture in it. So I went for the beech casket. Hand crafted it said. I received my girl home yesterday and the casket was cheap and tacky and the spelling on the plaque was wrong 😑. I called the company spoke to one lady who said they would call me back. The manager called me and she spoke to me dreadfully!!! I was shocked. She said she had listened to the telephone recording and basically called me a liar!!! I asked her if she would send me a recording of the conversation she said no she can’t !!! Because I know 100% what I said and she was the one not telling the truth. She was not nice at all. She knew they were in wrong !! I had my son and mother with me when I made the phone call to arrange Summers cremation. I never made any mistakes. She said she would send me a new plaque which I received today in a envelope no letter no apology NOTHING ‼️. So now I have to chip off the old plaque!! I don’t think so !!! This wasn’t good enough for my baby !! I ended up contacting another company that looked after my other basset hound that passed in 2021. Luckily they still had my details. I have now ordered a new casket from them and when it comes this rubbish will go in the bin!!! These people do not care about you or your pet. They are obviously in it for the money. I still want the recording of the conversation. But I doubt I will get it !! And if they write under my review with a load of lies like they used on the phone don’t believe it!! That’s just covering their backs
AVOID ‼️‼️‼️
They use your grief cover up their mistakes saying you must of been confused!! Absolutely disgusting ‼️‼️

Extremely disappointed. Arranged for the cremation and the return of our beloved cat in a casket via our vets. His name was misspelled on the box, the date recorded for his cremation was before he had even passed and his ashes were in a black casket when we requested brown. It was absolutely heartbreaking the lack of detail and respect shown.

Our dog Betty died last week in a terrible and unexpected accident. We are completely devastated. A vet recommended CPC and we will always be grateful that he did. Our dog was cremated at the branch in Cambridge. Reuben and Vivien who work there couldn't have been kinder or more caring when we needed it the most. They talked us through everything, listened and checked all the way through the process that we hadn't or had changed out minds about every tiny detail. They made sure that we had everything that we needed. In our darkest hour they showed us hope, love and light. We can't thank them enough or recommend them highly enough. Betty was shown the dignity and love that she deserve and we could never ask for more than that. From the bottom of our hearts thank you.

I was advised I would receive a txt message regarding my pets ashes and when tbey would be delivered back to me , CPC have used DHL many times I found the service extremely reliable keeping me up to date on the return of my pet , however CPC is for some reason now using APC ... my pet was delivered back to me at 7.38am and at 3.15pm I then received a txt to say my pet would be arrived today ?? APC in my opinion is the worst unsympathetic and untrustworthy, for the price of the private cremation I really did expect better .

Everything from telephone assistance (with organising our boy Blue's cremation date/time/pickup from the vet) was made simple.

Then on arrival and during the time, Reuben at CPC made us all feel at ease and gave us the time required and was compassionate throughout our time there.

Will certainly remember our goodbye and recommend to others when trying to give their family member the send off they need.

Alex

During the saddest time of our lives CPC ensured that our dog Blue was in the best hands. We had him back in our home within 2 weeks and he arrived so well packaged.
The bluebell scatter tube was so pretty, this laid within a glossy, named box with his personalised cremation card.
Thank you for helping us through this difficult time.

Was not expecting the beautiful presentation of our dog slydes cremation package …. A lovely scatter tube , 3 paw 🐾 prints ( was only expecting one ) ….. the certificate of sydes individual cremation with a lovely verse ……. All enclosed in a lovely box …..
thank you so much ….. 🐕‍🦺🐾🐕‍🦺🐾
Slyde was taken care of by linc vet who helped us through slydes cremation details , 👍 🐾

CPC were very helpful in our time of need when we had our cat shay cremated. he is now back home and he came in well presented box. he is now on my wifes dresser on her bedside.

CPC are very professional and very understanding.

I have been waiting over two weeks now for my beloved rottweiler Hamlets Ashes. I am constantly ringing but never any answer. I left 6 messages last week. No one got back to me. It is distressing enough to loose your loved one but then for him to just have disappeared. I paid for individual cremation but I'm not sure if thats the case now as maybe you put them all together. I am very depressed and i feel ive lost him all over again each day I'm hoping he's coming home. I revieved an email saying a courier would brimg him when i want to know. When. It cant take that long surely.

Received my cat back today in opened packaging left on the doorstep for me to nearly stand on as he had been delivered to the wrong address - so the 1st person to hold my cat again was a complete stranger. As if his loss wasn’t bad enough he doesn’t even come home to the correct address, although the paperwork was correct. We were told who he was delivered to and even this was a lie as we know the person at that address, and they would have never opened package not for them and the picture does not even match their door. As if the heartbreak of losing him wasn’t bad enough - but on a plus side when i phoned to book his cremation I was told he has a good name for a cat (not even past tense) - that made me feel a whole lot better with his loss.

We lost our beloved little cat Fudge suddenly and unexpectedly last week. The out of hours vets, Vets Now in Glasgow gave us details of CPC Cares in Livingston should we like to cremate her. I spoke / sobbed to Sharon on the phone, who was incredibly kind and helped guide us. As Fudge passed so suddenly, we wanted to see her again before she was cremated, to spend some time with her and to get a couple of little paw prints as keepsakes. Sharon made the necessary arrangements and was incredibly compassionate, she went above and beyond to give us advice. On the day of cremation, when we got to see Fudge beforehand, the team at CPC had done an amazing job with Fudge, they had her wrapped in her favourite blanket, looking like she was simply curled up asleep. We got to add some pictures, a little note, some treats, and her favourite toy to go with her for the cremation. During an incredibly difficult time, their kindness and compassion helped immensely. Yvonne had at our request made an imprint of Fudges paw for us before we arrived and was extremely supportive.

It isn’t often you encounter people who are perfectly suited for the job they are doing, who truly care. Sharon, Yvonne and April are those people and we’ll be eternally indebted to them for their kindness and for taking such care of our precious girl. We have her home now, in a beautiful little casket.

To all the team at CPC in Livingston, but especially, Sharon, Yvonne and April, thank you.

Horrible staff having no clue about there policy, would not recommend this company at all

Buddy was a husky/German shepherd cross who recently passed away suddenly and traumatically. Our vet explained that he would be taken to
CPC Cambridge and that we would have the opportunity to attend his cremation. CPC contacted us once he was with them and an emotional conversation was handled with care and consideration by Reuben. Everything was explained to us and a date for the cremation arranged.
On the day we arrived we were met by Vivian who explained how we would say goodbye to Buddy. Vivian was kind, considerate and empathetic and handled a delicate and potentially difficult situation with care and compassion. Everything had been thought of, even to the extent of where we could go locally to wait until we could bring Buddy home.
We were able to spend precious time with Buddy to say our goodbyes. He looked peaceful and calm and this brought us great comfort.
Although we are still heartbroken and know that the grieving process will take time, attending Buddy’s cremation and the way we were supported by all at CPC will definitely help us throughout this journey. We would highly recommend CPC to anyone in this situation.
Buddy’s family