Christopher Pratts Reviews 6,044

Went into store after online viewing the sofa. Mark was very helpful and didn’t rush us. No issues. Good communication and he explained everything. Very good selection of furniture in store. Would use again.

Helpful staff
Well laid out store

We have made a few purchases from Christopher Pratts over the years and have always found their furniture to be of really high quality at reasonable prices. We were supported by Dale at the Leeds store with our recent purchase and he couldn't have been more helpful.

Many thanks to David T who helped us to choose a new bed - very informative, patient and made the process enjoyable and took very good care of us while we made our decision.

Visited today, was left to Browse until we needed assistance, then we collared David in the furniture dept, he was very helpful and informative and also patient because we had him backwards and forwards at one point, no pressure to buy at all, would definitely go back again!

We were looking for a dining table and chairs and were very pleased to find a good selection to choose from. We were served by Chris who answered our questions showing good knowledge of the products and then he allowed us to wander around to consider what we prefered.

Excellent service. We asked for Chris Barraclough as he had dealt with us before and offered great service without any pressure. Highly recommend

We can't thank Duncan Edwards enough at the Leeds store, helping us choose our perfect sofa and chair. He was very helpful , gave us time to think about our purchase and was there when we needed him. Very professional, he knew everything relevant about every product we were interested in and made the experience a real pleasure

Today Matty made the whole bed buying experience a pleasure.
He is a great asset to the customer service team at Christopher Pratts . His interpersonal skills, product knowledge and cheerful disposition equip Matty to deliver very effective customer service which was greatly appreciated.

Duncan Edwards gave me a friendly and professional service when I purchased my furniture from Pratts.
I would thoroughly recommend him as a salesman and the store for its extensive range of quality furniture.

was buying a dining table and chairs Richard showed us some table and chairs we were interested in he was very knowledgeable and professional

Mark H the salesperson was really helpful, even getting a sofa that wasn't on display delivered to the store so that I could try it out!

I visited C Pratts in Leeds in January.I was approached by Dale Williamson who was knowledgeable about the recliner I wanted.He was able to undercut the best price I had found elsewhere and I duly ordered the Stressless chair at over £2.7k .Almost 3 months elapsed and the chair was delivered.I noticed a scratch on the woodwork and metal frame which i pointed out to the delivery guys.They photographed it and left .I then sat in the chair and there was a loud noise like a bang and the chair tilted to one side and some plastic parts fell out of the chair and there was a tear in the leather.I was subsequently called by customer services who asked if I wanted a replacement.No way I'm going to wait another 3 months.I was asked if it was useable but it is not.I asked if they had another one in any of their branches and no they don't.A total waste of time .They will return my money as you'd expect for inferior products .Huge waste of my time .These chairs are made in Norway but assembled in store.I was surprised to see it arrive without packaging ,apparently they unpack it in the van or so they say.I've now got to wait for it to be picked up and then a further wait for my money. A very disappointing waste of time and certainly no offer of a gesture of goodwill.

David Tolchard Was excellent turn off listening skills and situation extremely quickly we called him two hours before arriving at the store during that time bed was ready for inspection and the deal set out with a prompt delivery delivery date as we requested.

He is very empathetic and understood our circumstances within our meeting

As we walked into the showroom we noticed the garden furniture on display and immediately fell in love with it.
We caught the attention of one of the assistants to ask more about the product and placed the order.
Lisa Berry, the assistant, was very knowledgeable and we discussed other items available in the showroom.

The member of staff understood what we were looking for and made constructive suggestions. Gave us time and space to discuss our options without pressure
He understood what we were looking for and managed to achieve this with 2 different suppliers.
We enjoyed a lovely cup of coffee in our thinking time.

The salesman was professional - helpful - not too pushy and gave great guidance.

Just a quick thank you to Lisa Berry who was so welcoming on our recent visit to Christopher Pratts showroom looking for a new sideboard. Lisa was super helpful guiding us through the styles and choices available to us. We did purchase the Ercol large sideboard which really fitted our Skandi look brief.
Thanks again for all your help Lisa, the personal touch made it a great experience.

Having purchased our existing sofa from CP 13 years ago and being very satisfied with the quality, we decided to return to find a replacement.
We were approached by Mark H who made us feel very welcome explaining he was available for help if needed.
It didn’t take us long to realise that what we thought we were looking to buy was getting diluted by the wide range of styles on offer. Mark was friendly and engaging (and very patient!), and really helpful from the outset with his knowledge and expertise of furniture. Mark was able to keep stepping in and out of our journey round the store just at the right time, a great balance of customer space and service. We felt no pressure, and in the end didn’t buy that first day. However, we went away with lots of ideas and returned 2 days later to see Mark again, purchasing a beautiful sofa and a side board. 😁

Came in to view some garden furniture. Craig couldn't have been more helpful. He talked us through all the features, sizing and benefits of purchasing a high quality piece. Not sure we could have received better service. Craig was super knowledgeable about the set we were viewing and provided all info we needed and even didnt mind when we wanted to double check measurements etc - superb service. Thanks Craig!