CreateAutomation Reviews 

37
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

We purchased a multi-zone Sonos system from Create Automation, but later realised our initial plan didn't quite match the setup we thought. Mark went above and beyond to help us reassess our needs. Th... See more

Company replied

Rated 5 out of 5 stars

I can’t recommend Create Automation enough. Having spent months researching for the right audio multi room setup I settled on a Sonos package and found Create Automation to be by far the best value. M... See more

Company replied

Rated 5 out of 5 stars

We ordered ceiling speakers, amp and cable. Ordering process was easy and delivery was quick. We didn’t install the speakers for several months and when we did, there was an issue with one of the plug... See more

Company replied

Rated 5 out of 5 stars

I made contact with CreateAutomation via the online chat portal initially after seeing the Sonos product I was after advertised on their site. I must admit I’d purchased it within 5 minutes of chat... See more

Company replied

Company details

Information provided by various external sources

Create Automation are a leading Smart Home Technology supply and installation company. With a vast range of products from iPod docks to Home Cinema systems.


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4.6

Excellent

TrustScore 4.5 out of 5

37 reviews

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4.6

All reviews

(37)

18 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant Customer Service

We purchased a multi-zone Sonos system from Create Automation, but later realised our initial plan didn't quite match the setup we thought. Mark went above and beyond to help us reassess our needs. Thanks to his incredible expertise and accommodating approach, everything is now perfectly aligned, and we are actually left with a better system setup than we started with. I highly recommend their fantastic customer service!

June 16, 2026
Unprompted review
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Reply from CreateAutomation

Thank you so much for your wonderful review and for taking the time to share your experience.
It was a pleasure helping you refine the design of your multi-zone Sonos system.
Your kind words about our customer service and expertise are greatly appreciated. We always aim to ensure our customers end up with a system that perfectly matches their needs, so it's fantastic to hear that you're happy with the outcome.
Thank you again for your recommendation, and please don't hesitate to get in touch if we can help with anything in the future.

Create Automation

Rated 5 out of 5 stars

Mark was very helpful

Mark was very helpful, quick replies and got my order out to me very quickly.

May 7, 2026
Unprompted review
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Reply from CreateAutomation

Thank you for the fantastic 5-star review!

We’re delighted to hear Mark was able to help and keep everything moving quickly for you. Providing fast communication and speedy delivery is something we really pride ourselves on.

We truly appreciate your support and hope you enjoy your new setup!

The Create Automation Team

Rated 5 out of 5 stars

Great service thanks

We ordered ceiling speakers, amp and cable. Ordering process was easy and delivery was quick. We didn’t install the speakers for several months and when we did, there was an issue with one of the plugs. Despite the delay, Mark sorted it out for us with no hassle. Great service thanks!

May 6, 2026
Unprompted review
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Reply from CreateAutomation

Thank you so much for the 5-star review and for taking the time to share your experience.
We’re really pleased to hear the ordering process and delivery went smoothly, and that Mark was able to quickly resolve the issue with the plug — even after some time had passed since delivery. We always aim to provide helpful support whenever it’s needed.
We hope you’re enjoying your new ceiling speaker setup, and thanks again for choosing us!

The Create Automation Team

Rated 5 out of 5 stars

Very Helpful and Informative

Mark was incredibly helpful, providing his advice on the type of equipment we would need. He recommended the equipment that would be most suitable for our needs and the speakers were dispatched quickly.

April 1, 2026
Unprompted review
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Reply from CreateAutomation

Thank you Andy for taking the time to leave such a great review!
We’re really pleased to hear that Mark was able to provide helpful and informative advice, and guide you towards the right equipment for your needs. Making sure our customers get the most suitable setup is something we take great pride in.
It’s also great to know everything was dispatched quickly and smoothly for you.
We truly appreciate your feedback and your support—if you need anything further, we’re always here to help.

Rated 5 out of 5 stars

Ordered a 4 zone Sonos system in the…

Ordered a 4 zone Sonos system in the afternoon and received the product at 9am the following day. Amazing service, and high-quality product. Highly recommend, Thank you!!

March 30, 2026
Unprompted review
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Reply from CreateAutomation

Thank you so much for your fantastic review!
We’re delighted to hear that your 4-zone Sonos system arrived so quickly and that you’re happy with both the product and the service. Providing a smooth, fast, and high-quality experience is exactly what we aim for, so it’s great to know we delivered on that for you.
We really appreciate your recommendation and kind words—it means a lot to our team. If you need anything else or have any questions as you enjoy your new system, we’re always here to help.
Thanks again for choosing us!

Rated 5 out of 5 stars

Great service

Great service - the team advised me well on my purchase and happily arranged shipping to Jersey . They responded to emails quickly and kept me up to date on delivery. Great service - highly recommended.

March 14, 2026
Unprompted review
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Reply from CreateAutomation

Thank you so much for your kind words Jon ! We're really pleased to hear that you felt well advised throughout your purchase and that everything—from communication to delivery—met your expectations.
It was a pleasure arranging shipping to Jersey for you, and we're glad our team kept you informed every step of the way.
We truly appreciate your recommendation and hope to assist you again in the future!

Rated 5 out of 5 stars

Great company

Great company! Been so helpful and speedy delivery!

March 9, 2026
Unprompted review
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Reply from CreateAutomation

Thank you for your kind review! We're really pleased to hear you found our service helpful and that the delivery was speedy. We appreciate your support and hope to work with you again in the future. 😊

Rated 5 out of 5 stars

I can’t recommend Create Automation…

I can’t recommend Create Automation enough. Having spent months researching for the right audio multi room setup I settled on a Sonos package and found Create Automation to be by far the best value. Mark was great throughout from initially discussing my idea and offering to plan speaker location to following up and making sure everything ran smoothly. Really pleased with my order and I can’t wait to fire it up for the first house party! Thanks again

March 4, 2026
Unprompted review
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Reply from CreateAutomation

Thank you for the fantastic review, Toby!
We're really pleased to hear that you’re happy with the Sonos setup and the service you received. It was a pleasure helping you plan the system and making sure everything was set up just right.
Enjoy getting everything up and running – and we hope the system sounds great at your first house party! If you ever need any help or want to expand the system in the future, just let us know.
Thanks again for choosing Create Automation.

Rated 1 out of 5 stars

Exchanged few Emails for a quote and…

Exchanged few Emails for a quote and the price was given to me was higher than the actual website price, I’ve felt very insulted .

March 2, 2026
Unprompted review
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Reply from CreateAutomation

Hi Blerim,
Thank you for your feedback. I’m sorry to hear that you felt disappointed with your experience — that was certainly not our intention.
The price provided was based on the information available to us at the time, and we also checked the wider market to ensure it was competitive. We were not aware that you were viewing pricing via a VIP online account, which unfortunately we do not have visibility of when quoting directly.
There was absolutely no intention to overcharge or mislead — it appears this was simply a misunderstanding regarding pricing structures.
We always aim to offer fair and transparent pricing and have previously provided substantial discounts where possible. If you would like to discuss this further, we would be more than happy to do so.

Rated 5 out of 5 stars

I made contact with CreateAutomation…

I made contact with CreateAutomation via the online chat portal initially after seeing the Sonos product I was after advertised on their site.
I must admit I’d purchased it within 5 minutes of chatting which is either strong sales pitch or I was desperate . Joking aside, this was the cheapest I found the product and they were extremely kind enough to recommend and supply the wiring I needed as part of the package. From ordering to it actually arriving on my doorstep can be no more than 20 hours apart, astonishing service all round.
I can’t wait to get my new speakers plumbed in, once again thank you and genuinely can’t speak highly enough of this company.

February 20, 2026
Unprompted review
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Reply from CreateAutomation

Hi Andrew,
Thank you for the fantastic review and for choosing CreateAutomation. We're really pleased we could help you find the right Sonos product and wiring, and it’s great to hear your order arrived so quickly.
We truly appreciate your kind words and hope you love your new speakers!
Thanks again for your support,
CreateAutomation Team

Rated 5 out of 5 stars

First class professional company

I have no hesitation in writing a review for Mark and Gill who head up create automation.

My experience and interaction has been first class from my initial discussions with Mark, through the layouts for my house, the products recommended, delivery and after-sales advice.

It would have been so easy to let the budget run away on this project and Mark could have easily sold me many many more products than i actually required to give me the sound and feel I wanted for the house - but Mark and Gill put together the correct specification and array of amps, speakers, soundbars and accessories that were "RIGHT" for what i required without buying items for the sake of it.

I have exchanged countless emails and been given expert advise at ever juncture during the whole process - and Mark/Gill even went so far as to source an installer in my area, as we are quite away from Create Automation's location.

No hesitation in returning to Create Automation with anything else we may need and will certainly use Mark and Gill on any future projects we have.

February 16, 2026
Unprompted review
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Reply from CreateAutomation

Hi Simon,
Thank you very much for taking the time to share such a thoughtful review. We’re delighted to hear that your experience with Create Automation was so positive from start to finish. Providing the right solutions — rather than simply more products — is something we care deeply about, so your feedback truly means a lot.
We greatly appreciate your trust and support, and we’d be more than happy to help with any future projects.
Kind regards,
CreateAutomation Team

Rated 5 out of 5 stars

Ordered a Sony Bravia 8 II on Sunday…

Ordered a Sony Bravia 8 II on Sunday night and it was delivered on Tuesday, great product and service for a great price.

December 23, 2025
Unprompted review
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Reply from CreateAutomation

Thank you for your review and for choosing CreateAutomation. We’re glad to hear you’re happy with your Sony Bravia 8 II and that the delivery and pricing met your expectations.
We really appreciate your support and hope you enjoy your new TV!
Kind regards,
CreateAutomation Team

Rated 5 out of 5 stars

Fantastic service and very knowledgeable

From my very first contact, the level of service by Mark Smith was second to none and his knowledge on the products I was interested in was also very helpful in aiding my decision and purchases. I recommended Mark to a family member after the service I had received and highly recommend Create Automation to others; I'm sure I will be using their services again myself in the future.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous product with 5 star service

Contacted Create Automation for help selecting a Sonos multiroom system for my new extension.

Had the absolute pleasure of dealing with Mark who assisted from the initial contact and concept right through the process, including some set-up tweaks to customise the audio playback on the lounge surround sound system.

The Sonos products recommended is amazing and the support throughout the entire process has been 1st class - if I could give more than 5 stars I certainly would.

Look forward to working with Mark and the team again on phase 2 of our project in the next few months.

Massive thanks to all involved, 1 very happy customer here

June 4, 2025
Unprompted review
CreateAutomation logo

Reply from CreateAutomation

Your kind words and generous feedback mean a lot. We look forward to working with you again on Phase 2 of your project !!

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