Generally easy to use, but when it comes to uploading a utility bill etc. it's impossible if you are paperless only. No option to upload. Being most people are paperless now it's quite frustrating.
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
A necessary evil for AML checks, but the web-based app is cumbersome and unreliable. I've had to complete a number of these in the past and none are as bad as this one. UPDATE - the smartphone app i... See more
Simple enough to use but they do not seem to have factored in that most people do not receive paper bills or bank statements and there is no way to upload copies on online ones
Company replied
I struggle to understand why a system that is designed to verify your identity electronically assumes the people using it still have paper bills they can scan and upload. Why is there no “upload pdf... See more
Company details
About Credas
Written by the company
Digital Identity and ID Verification
Credas simplifies complicated processes, helping customers verify their identity from anywhere in real-time.Simple. Slick. Smart.
Contact info
The Maltings, East Tyndall Street, CF24 5EA, Cardiff, United Kingdom
- 02920102555
- support@credas.co.uk
- www.credas.co.uk
3.4
Average
1K reviews
Replied to 40% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It's great using credas
April 17, 2026
Unprompted review
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Excellent service from Chris and Jodie
Excellent service from Chris and Jodie. Our AML process is now much simpler and user friendly!
April 14, 2026
Unprompted review
Fast
Fast, simple, and super reliable. The clean design makes ID checks quick and stress-free—everything just works. A smart, secure solution that gets the job done without any hassle.
April 14, 2026
Unprompted review
Thank you Very professional
Thank you Very professional
Their system is very easy to set up and use. I would definitely recommend Credas for ID verification.
I received excellent customer service from Kalum and their marketing team. :)
March 20, 2026
Unprompted review
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Reply from Credas
Hi Ryan,
I hope you're well.
Thank you for taking the time to leave us a 5* review. We are glad to see you has a good experience with Credas.
Many Thanks,
Jodie
Credas provides an excellent service
Credas provides an excellent service. The platform is efficient, reliable, and makes the entire verification process seamless. Highly recommended for anyone needing quick and secure compliance checks.
My experience with Paige at Credas was fantastic from the very beginning. She was professional, helpful, and made the whole process straightforward and stress-free. Everything was handled quickly and efficiently. Highly recommend Credas for their excellent service.
April 1, 2026
Unprompted review
Reply from Credas
Hey Tanveer,
Thank you very much for such a lovely review. It definitely does not go unnoticed and we really appreciate it. I've also passed your kind words over to Paige.
Again, thank you!
Warm Regards,
Jodie.
Reply from Credas
Good Morning,
Thank you very much for the 5* review, we very much appreciate it.
Warm Regards,
Jodie.
Great job guys
March 20, 2026
Unprompted review
Reply from Credas
Good Morning Matthew,
Thank you for the 5* review its very much appreciated.
Warm Regards,
Jodie.
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Smooth from start to finish
It was really easy to connect with Credas, I was called by Kalum the day I enquired and he pretty much supported me throughout the whole process of getting this system implemented for my team. The system is easy to use, the team are easy to get in contact with and Kalum provided excellent customer service, following up with me regularly and providing relevant training.
February 13, 2026
Unprompted review
Reply from Credas
Hi Patsy,
Thank you for taking the time to leave such a wonderful review. Its very much appreciated across the business. I'll make sure to pass this on to Kalum too.
Thanks again,
Jodie.
No passport? No can do!
The app will only accept a passport for ID verification, no other photo ID will work. It doesn't make clear that the 'share code' alternative is for non-citizens so it just wasted my time. Terrible service!
March 9, 2026
Unprompted review
Reply from Credas
Good Morning,
I hope you're well.
Having looked into your check, I can see that Oyster Partnership Limited have requested you to complete a Right to Work check. Therefore, if you do not have a passport, you will need to contact them directly, as they are the ones requesting that you complete this.
I am more than happy to discuss this further if you'd like to email me on supportat@@credas.com
I hope this clarifies,
Jodie.
Quick and easy to use
March 6, 2026
Unprompted review
Reply from Credas
Good Morning,
Thank you for your great feedback. We are glad to see you found our services quick and easy.
Much appreciated!
Jodie
Never had to submit so many personal…
Never had to submit so many personal documents so I can contribute to my Grandsons ISA. Couldn't give him money on his birthday due to Wealthifys over cautious approach. Missed it by 3 days. Be warned not to use if you think it would be cute to have an ISA as a birthday gift.
March 4, 2026
Unprompted review
Reply from Credas
Hi Paul,
Thank you for your review.
Credas would not have been the organisation that requested you to complete this check. The request would have come from another organisation that uses our services to carry out identity verification. Because of this, it’s likely that your feedback is directed at the wrong company.
If you would like to discuss this further or find out which organisation requested the check, please feel free to contact us at support@credas.com and we’ll be happy to help.
Many Thanks,
Jodie.
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Reply from Credas
Hi Ikenna,
Thank you for taking time to leave us such great feedback. Its very much appreciated.
Jodie
It was easy to use and it was user…
It was easy to use and it was user friendly
February 23, 2026
Unprompted review
Reply from Credas
Hi John
Thanks so much for the 5* review, we very much appreciate it and are glad to see you found our services user Friendly.
Thanks Again,
Jodie.
Credas a Very Poor Online I.D. Verification Company
I have had to do verification online in order to pay for and set up a Limited Company earlier today . I was told that the process was easy , simple and straightforward by the customer service advisor of the Limited Formation Company. I had to complete the form along with the payment and then do the necessary "Photo ID" and "Proof Of address" verification checks and I agreed to do them. Anyway I was then told to "Click on the QR code" on my mobile smartphone and then take a photo of my passport for "Photo ID" and then a selfie in order for it to compare that it is indeed me for the UK Passport ID. Then after that was agreed and completed. I was then ask for a Utility Bill for secondary ID for "Proof of Address" and to confirm my address on the document correlates with what they have on the system. So I took a photo of my local valid UK Council Tax Bill and uploaded it. Then something happened and it went back to the start of the "ID Verification Process" again. I tried this three times and each time it would not accept my current UK Council Tax Bill. I spoke with the customer service person and informed that after spending a considerable amount of money with setting up a Limited Company. I cannot use my Limited Company until the verification checks are completed. I told that I was not at all impressed with the service from online ID checks company Credas. Hence the poor review on Trust Pilot. Until this is resolved and I will keep it at one star. As that what the Credas deserves. As They have not solved my problem and they have not got back to me. "You never get a second chance to make a first impression!" My first impression is that I am very disappointed and not impressed with the service of Credas.
February 17, 2026
Unprompted review
Reply from Credas
Hi Rajesh, We’re very sorry to hear about your experience and understand how frustrating this must have been especially after completing the payment and expecting a smooth, straightforward process. That’s certainly not the impression we want to give, and we appreciate you taking the time to share your feedback. We would really like the opportunity to investigate this properly and get it resolved for you as quickly as possible. If you haven’t already contacted us directly, please email support@credas.com
and address it to Jodie, including the registration code used for your verification. I will personally look into this for you and ensure we provide a clear update.
Many Thanks,
Jodie.
Reply from Credas
Good Morning,
Thank you for the 5* review and positive feedback. Its very much appreciated.
Jodie
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SCAM AVOID USING
You can only upload documents on phone, they said for most successful results, They ask you log in to a unverified website, like they now you, when I tried twice to load photos ID and utilities bills as asked, which is nearly impossible because of loading process, what I can make of it all doing is gaining info for nothing, twice I did it, you have no idea if it has been accepted or succesfu ,but they do this on behalf of a SCAM company called YOUR COMPANY FORMATIONS LIMITED, who are just as bad who after two weeks will tell you it has been unsuccessful, but only after you rang and emailed you several times.
AVOID THIS COMPANY LIKE THE PLAGUE there are a SCAM as well.
January 31, 2026
Unprompted review
Reply from Credas
Hi Jason,
Thank you for your feedback.
I’m sorry to hear that you feel this way, and I’d like to address your concerns directly. I can confirm that neither Credas nor company formation you are dealing with is a scam. Both organisations operate legitimately and are required to follow strict compliance and identity verification regulations.
The verification request you have received comes from company formation as part of their legal obligations. Credas simply carries out the identity checks securely on their behalf. We do not request checks unless instructed to do so by the business you are engaging with.
We understand that compliance processes can sometimes feel frustrating. However, our service is specifically designed to make identity verification as quick and convenient as possible by allowing you to complete it remotely, rather than in person.
If you would like to discuss your concerns further, I would be very happy to arrange a call and provide additional clarification. You can reach us at support@credas.com.
Many Thanks
Jodie
.
Nicely works and no other issues faced
Nicely works and no other issues faced
February 12, 2026
Unprompted review
Reply from Credas
Good Morning,
Thank you very much for your positive review. We’re delighted to hear that you experienced a smooth process with no issues.
Many thanks,
Jodie
Reply from Credas
Good Afternoon,
Thank you very much for the 5* review. Its very much appreciated and great to see you found completing smooth and easy!
Warm Regards
Jodie
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