Crew Clothing Reviews 

2,599
TrustScore 3 out of 5

2.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 349 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the prompt delivery times and the attractive, high-quality materials of the clothing purchased. Many people find the online ordering process completely straightforward, smooth, and very easy to navigate. However, some reviewers were not happy with sizing inconsistencies, noting that multiple items were frequently either far too large or remarkably short. A few other people also felt that customer support was extremely disappointing and completely unhelpful when addressing missing packages or delivery delays. Some customers likewise experienced frustration regarding unexpected out-of-stock notices and difficulties with product returns.

What people talk about most

Product

Clients share ambiguous opinions on product offerings, reflecting a wide range of experiences. While many... See more

Order

Reviewers mention ambiguous feedback about order processes, highlighting both positive and negative... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with experiences varying greatly among consumers.... See more

Quality

Customers consistently note ambiguous experiences with quality, reflecting a sharp split in opinions. On one... See more

Customer service

People report negative experiences with customer service, often citing long delays, unhelpful responses, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I ordered 3 items. 2 of them have arrived on separate days. The 3rd is allegedly out of stock, which it wasn't when i ordered it. Overall not impressed. Presumably shipping out 3 items separately... See more

Rated 3 out of 5 stars

Nice designs and quality seems good but I am not sure which men these items are supposed to fit. Necklines are tight which I like, but the length on tops is just too short. Lift my arms and everyon... See more

Rated 2 out of 5 stars

The pricing strategy is unclear and not fair. I purchased 3 items in their store in Cribbs Causeway one of the items was full price £45. I received a FB advert where the same top was £25 I assumed it... See more

Rated 2 out of 5 stars

Received parcel quickly however the item wasn’t suitable so had to be returned. Another company refunded within days . I sent my package to Crew weeks ago . receipt of return acknowledged but no refun... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Find quality British casual clothing at Crew Clothing UK. Shop stylish men's and women's coats, footwear, rugby and polo shirts.


Contact info

2.9

Average

TrustScore 3 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 8% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(2,599)

312 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

Misleading Refund Policy

As with many other reviews still waiting for a refund. Refund policy says "up to 7 working days". Very misleading. Expecting over £120.00 to be refunded. Not bothered to contact Customer Services as with other reviews will not get an honest response. Will certainly not be ordering from this Company again and will definitely not recommend.

July 14, 2026
Unprompted review
Advertisement
Rated 2 out of 5 stars

Slow refunds

I purchase a lot from Crew Clothing and really like the clothes. However, there now seems to be an issue with their refunds. I have been waiting over 8 working days since they received my returns. This never used to be the case, and it is a shame as it is putting me off any more purchases.

July 15, 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Placed an order on 5th July - started chasing a week later as not despatched and no delivery made - chaser emails all ignored. I need the clothes for my holiday.

July 14, 2026
Unprompted review
Advertisement
Rated 2 out of 5 stars

Disappointed

I ordered a 12 but a 10 was delivered. I needed it for the next day to wear in a concert as it was essential to stay cool in the hot weather.

I phoned Bath who did not have a 12 and could not inform me which store had the correct size.
We drove 36 miles return trip to Marlborough as they did not answer their phone. They had never stocked the item.
I therefore had to wear the item even though the neck was too small.

July 11, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Beyond thrilled!!!

Ordering to receiving was a smooth glitch free process and the dress is absolutely perfect! Fab quality, highlights the curves whilst not hugging too tightly to the fat tummy… I felt really good in it- chuffed to bits!!

July 10, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

APPALLING CUSTOMER SERVICES

This is a company I would not do any further purchases with, it is a poorly organised company, the customer service team can't be bothered to provide any help when there is a issue with the delivery . The solution the team provided are not convenient and shocking reality is they don't have a manager working on a daily basis. Trying to save the cost by providing the mobile number in some of the shop but ignored the fact the the reception in certain shopping centre is extremely poor !

July 8, 2026
Unprompted review
Rated 1 out of 5 stars

Zero Customer Service - Average Clothing

The absolute worst experience. Placed an order and I had made an error with my address. Contacted them within a few minutes of placing the order to make the amendment and an automated email came back straight stating that no amendments could be made and I would need to contact the shipping company once the tracking number was generated. Just hideous customer service along with the the fact that the quality of the clothing has been very hit and miss. This is my last order.

July 10, 2026
Unprompted review
Rated 2 out of 5 stars

The pricing strategy is unclear and not…

The pricing strategy is unclear and not fair. I purchased 3 items in their store in Cribbs Causeway one of the items was full price £45. I received a FB advert where the same top was £25 I assumed it was an error and contacted customer services. The response basically states pricing varies depending on store stock etc etc. can you imagine paying a different price in Johnny Lewis M&S or Next to name a few. I just don’t see how this is fair to the customer and will not buy from Crew again such a shame my purchases are lovely.

July 1, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look