Great kit, good fabric and fit. More importantly responsive and kind team behind the brand. THANK YOU for your recent help - so much appreciated
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Outstanding service, going out of their way to help with a garment for my son. Totally brilliant. Thank you to Sophie for your excellent customer service. It was really appreciated :)
Company replied
Crewroom quality has dropped massively. They used to supply quality rowing kit. When I ordered 2x identical elite shorts, firstly the wrong size arrived, the replacement then arrives in a completely d... See more
Company replied
Things arrived, but communication about delivery was confusing and sometimes sent after things had already been delivered. Kit looks fine, but some more info on leg length and rower height in size cha... See more
Company details
Written by the company
Back in 2000 we began life as a kit shop and juice bar set up for local rowers in Putney. Today we're producing performance training and racing clothing for rowers, runners & general outdoor lovers across the world. Our company is founded on passion, determination and innovation. It’s derived from our heritage in rowing and it's at the heart of everything we do – in our attention to detail, our considered approach to product design and fabrics, and our genuine love of the outdoors. It’s what sparked the idea behind the brand and it’s what drives us forward – like every great athlete – to work hard and to be the best at what we do. Come take a look.
Contact info
Crewroom HQ, Embankment Studios Putney, SW15 1LB, London, United Kingdom
- 020 8877 3888
- enquiries@crewroom.co.uk
- www.crewroom.co.uk
4.2
Great
224 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good product - good service…
I’ve only bought a couple of things from crew room but their quality is very good.
Delivery was extremely quick and these guys strike me as a very professional and slick organisation. Will certainly consider them for more rowing gear.
December 28, 2023
Advertisement
Consistently great products
December 28, 2023
Excellent service and product quality
December 27, 2023
Really quick delivery
Really quick delivery. Would definitely buy from Crewroom again
December 28, 2023
Advertisement
Fast delivery quality tops
December 27, 2023
Cool and practical clothing with a…
Cool and practical clothing with a friendly staff
December 27, 2023
Where do I start
Where do I start? We spent over £300 back in July/August 2023 on England rowing kit for my son. The kit that was needed at the competition was delivered direct to the coach - so far so good.
BUT - the dry robe and tracksuit bottoms HAVE STILL NOT ARRIVED and here we are in 2024!
Despite numerous emails over the many months and phoning direct, I have been fobbed off and constantly told : 'by the end of the month / just waiting for the dry robe / just waiting for the embroidery to be done' etc etc etc. The quality of the AIO is great but the red dye runs on the England cap and the training T is extremely thin quality. I have resisted giving them a poor review but I really can't wait any longer - they NEED TO SORT THIS OUT!
January 2, 2024
Unprompted review
This company has a lot of work to do.
The garment itself is a nice quality made garment that’s my positive. It is however much thinner and smaller than I’d expected. We ordered a large for my son who is generally a medium/large. He would have needed a XL which at 6’2” and 71kg he is not. It also took a very long time to arrive from order date - well over 3 months from order to delivery 😞 The correspondence from the company was very poor. I’d mistakenly ordered 2 of the same item and as soon as I’d placed the second order I realised my mistake and emailed straight away. I don’t hear anything back so I emailed again a couple of weeks later. The order was refunded (thank you!) but I got no correspondence to confirm they had received my email or that I had been given a refund.
October 26, 2023
Advertisement
Premium kit for a good price
October 2, 2023
Reply from Crewroom
Dear Archie,
thank you so much for your reply!
Your feedback is truly important for us.
With best wishes,
Crewroom
Really nice item !
October 2, 2023
Reply from Crewroom
Hi Olumide,
thank you so much for your review :)
These shorts are indeed a crowd favourite!
With best wishes,
Ricardo
The delivery time and the ease in which…
The delivery time and the ease in which to order the clothing.
September 28, 2023
Reply from Crewroom
Dear Kymberly,
thank you very much for your 5 star review!
We are glad that our services have met your expectations.
Best wishes,
Crewroom
Poor after sales service
August 4, 2023
Reply from Crewroom
Dear Caroline,
We apologise for the issue that you have encountered on your purchase with us.
We continuously improve our garments and services, and your feedback is highly valuable.
Best wishes,
Crewroom
Advertisement
Great discovery!
I was directed to The Crewroom by a running shop in Upminster when trying to locate rowing shorts - great shout! The quality of the clothing is really good and the selection more than adequate. The delivery was fairly quick too. I have had to return a couple of pairs of shorts due to getting to know the sizing and therefore awaiting a refund but, all-in-all, very happy with the site.
August 30, 2023
Reply from Crewroom
Dear George,
thank you very much for your 5 star review and we are glad that our reputation of high quality garments precedes us.
I have checked our system and the refund has also been processed.
Best wishes,
Crewroom
Reply from Crewroom
Dear Claire,
thank you very much for your 5 start review!
Comfort is indeed one of our priorities when designing garments.
Best wishes,
Crewroom
All in all, very disappointing
My gel cushion took longer than expected to arrive and I had difficulty obtaining tracking information. The product itself is dissappointing. I used it for a two and a half hour row around Iona and I didn't really rate the comfort. It maybe better for shorter rows, I'll try it again to find out.
All in all very dissappointing.
September 10, 2023
Reply from Crewroom
Dear Sandra,
We are sorry that you experience shipping problems and that the product didn't meet your expectations.
We continuously improve all out products so it meets the demands of the sport, and your feedback is highly valued.
Best wishes,
Ricardo
Reply from Crewroom
Dear Michael,
thank you so much for the 5 star review and we are pleased to know that you enjoy your rowing suit!
Best wishes,
Crewroom
Advertisement
Reply from Crewroom
Dear Mary,
Thank you for the 5 star review and we are happy to know that our services met your expectations!
All the best,
Crewroom
Well thought out kit
Arrived as promised - great top
A little disappointed that only the black was available in my size - I seem to only wear black these days
Hadn’t realized it had a water bottle pocket - perfect for carrying the boat to the dock. Nice bit of thoughtful design
August 28, 2023
Reply from Crewroom
Hi Nicholas,
All our rowing suits and kit in general are thoroughly designed to enhance the rowers' experience.
We are glad you enjoyed and please have a look at our shop as we had more colours coming in!
All the best,
Crewroom
Only buy from the shop
Nice when you buy from Putney. Order online and it's a nightmare. Been waiting nearly two weeks for my order. Customer service no help at all
September 1, 2023
Unprompted review
Reply from Crewroom
Dear Chris,
We apologise for your experience whilst ordering online.
We continuously aim to improve our services, and your feedback is highly valuable.
Best wishes,
Crewroom
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.