Run. Don't walk.
This is your sign: RUN, DON'T WALK.
When I bought my "used new" vehicle in 2026 off of carsales.com - a 2024 Subaru Outback model with 180 kms on it (1-8-0) - I thought I'd found a really genuine group of professionals at Cricks Maroochydore that I could trust. David bent over backwards to make the sale as easy as possible. That all changed, unfortunately, when I discovered the car was sold to me with a flat battery and massive gouges on the passenger foot sill that they had tried to disguise with touch-up paint, as well as damaged piano black trim on the passenger shelf and side of the dash that cannot be repaired, as well as pitted leather seats from having laid down on something sharp for an extended period of time.
Most importantly: David sold me this car knowing with 100% certainty that I am a senior lady who was planning on driving interstate, alone. Subaru Roadside Assist confirmed that, upon replacement of the battery, the dealership had physically removed the flat battery, charged it with just enough charge for two weeks, then sold it to me such that it ended up completely flat, all systems failing, and Subaru Roadside Assist measured the final voltage at 10.49V, which is completely dead.
After some time, Tony, the manager, has now reneged on the offer to fix the gouges in the foot sill ($645) and is insisting that if I don't bring the car back to them, from Brisbane to Maroochydore, for a period of one to two weeks, then they won't honour the warranty. I am moving to NSW in 2027, and it is unreasonable to expect a customer to transport a vehicle over a 2000km round trip to have a service or any warranty work done. In any event, being that this dealership is what caused all the damage and the entire system failure, sending it back to them would be the worst-case scenario as they are notorious for making people's cars worse than when they went in. This information is from mechanics I've spoken to as well as a countless number of 1-star reviews on several sites.
I bought this car remotely and the video they showed me conveniently omitted any of the damage. Thank goodness I didn't buy any of the other things they tried to sell to me too, like extended warranty, or I would have really been conned. I truly wanted to give them the benefit of the doubt but it's clear to me now that I've been tricked just like everyone else on here with horrendous reviews. Their practices are unethical and dangerous and directly impact the lives and safety of their customers. Being stranded on the side of the road in rural Australia would have had a catastrophic outcome for me.
Side note: Every single other company and entity I dealt with throughout this whole mess has been really good. It's only Cricks that have been rude, dismissive, unpredictable, and unreliable. Whatever you do, DO NOT buy a car from these crooks. Go anywhere but here.