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Crocus.co.uk Ltd Reviews 

73,683
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 6,464 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the plants, noting that they consistently arrive fresh, vibrant, and very securely packaged to prevent any harm whatsoever. People also deeply appreciate the prompt delivery services and helpful support team, making the whole online shopping journey completely smooth and reliable. Some reviewers were not happy with delivery complications and occasional problems regarding damaged boxes or crushed package contents during transit. A few consumers additionally mentioned receiving plants in poor condition, or facing frustrating situations where parts of their orders were entirely missing.

What people talk about most

Product

People report positive experiences with product, noting that items arrive promptly and carefully packaged.... See more

Quality

Clients share positive opinions on quality, consistently highlighting healthy and vibrant plants. Many people... See more

Delivery service

Customers report general satisfaction with the delivery service, noting that items arrive promptly and in... See more

Order

Reviewers mention ambiguous feedback about orders, reflecting deeply mixed experiences. While many customers... See more

Service

Customers consistently note positive experiences with service, highlighting that orders are always very good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordering was easy. The hellebores arrived quickly and in very good condition and were well secured in the inner cardboard. The packaging however was soaking wet at the bottom half and falling apart.... See more

Company replied

Rated 4 out of 5 stars

Plants were in good condition, delivery was a bit on the slow side, couple of blue-green grasses were very very dry and needed some special care. Overall my experience was good and would recommend

Company replied

Rated 4 out of 5 stars

Ordered the 37cm ceramic pot with rope detail 25/6 delivered as a birthday gift 30/6. Pot was ideal for planting a small tree and sister said it provides a striking contrast with the garden terracotta... See more

Company replied

Rated 4 out of 5 stars

Item arrived in timely manner, however was damaged. Customer service could not have been more helpful in rectifying this. Unfortunately replacement item also slightly damaged, due to date item was req... See more

Company replied


Company details

  1. Garden Center
  2. Furniture Store
  3. Garden Furniture Shop
  4. Grill Store
  5. Plant Nursery

Written by the company

UK gardening website specialising in garden plants, garden furniture and machinery with gardening advice from expert gardeners.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

74K reviews

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4.3

All reviews

(73,683)

6,225 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was very happy with my purchase from…

I was very happy with my purchase from Crocus. Plants arrived quickly and in good condition. It was my first purchase from Crocus and I hope to make more in the future. Thank you.

July 10, 2026
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Reply from Crocus.co.uk Ltd

Thanks, Angela – we’re delighted your first order arrived quickly and in great condition, and really appreciate you choosing us; we look forward to helping with your future gardening plans. 🌱

Rated 5 out of 5 stars

Everything was great

Everything was great. Will purchase in the future.

July 8, 2026
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Reply from Crocus.co.uk Ltd

We are happy to hear that you had a great experience and we appreciate your positive feedback.

Rated 5 out of 5 stars

The plants were so so good compared to…

The plants were so so good compared to ones from a neighbours recommended supplier, I was absolutely thrilled. I have potted them up into larger pots and kept them watered instead of allowing them to get lost and dried up in the borders .....superb plants - many many thanks

July 8, 2026
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Reply from Crocus.co.uk Ltd

We're absolutely thrilled to hear how pleased you are with the quality of our plants! It's wonderful to know they are thriving and that you've given them such a great start in their new pots. Thank you for your kind words.

Rated 1 out of 5 stars

Plants arrived in a very poor state

Plants arrived in a very poor state, I took photos and sent evidence, to be fair another three plants arrived in the same state, I didn't reach out again.

July 8, 2026
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Reply from Crocus.co.uk Ltd

I'm really sorry to hear this, Paula – that’s not the standard we aim for. Please email us with your photos and order details so we can review what’s happened and look into a replacement or refund for you.

Rated 5 out of 5 stars

The plants I order always arrive well…nee

The plants I order always arrive well packaged and healthy

July 8, 2026
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Reply from Crocus.co.uk Ltd

Thank you for your wonderful review! We're so pleased to hear that your plants always arrive well-packaged and healthy. We appreciate your kind words! 🌱

Rated 1 out of 5 stars

Very small 9cm pot lavender

I ordered 9cm pot lavender. The lavender plants were tiny, no more than 5-6cm tall and not ready to plant out. 4/6 have not survived though they were planted in appropriate soil and watered appropriately. I ordered 9cm pot herbs from Fyne herbs, 5 times as big on arrival for the same price, and they have thrived. I have now replaced the lavender with much larger plants for the same price from Homebase:((

July 8, 2026
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Reply from Crocus.co.uk Ltd

Thanks for your feedback. We’re really sorry the 9cm lavender didn’t meet your expectations and that several plants failed; our 9cm pots are younger plants, but they should still establish well, so please contact us so we can review what happened and see what we can do to help.

Rated 5 out of 5 stars

Really useful

I needed something to clear the dry grass from the footpath and verge: the herbaceous sickle made it so much easier.

July 8, 2026
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Reply from Crocus.co.uk Ltd

Thank you so much for your lovely feedback! We're really pleased to hear that our herbaceous sickle made clearing the dry grass so much easier for you. 🌿

Rated 4 out of 5 stars

Good quality plants

Everything well packed and healthy, just a bit disappointed that the gaura had almost stopped flowering when they arrived in July.

July 10, 2026
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Reply from Crocus.co.uk Ltd

Thanks, Elspeth – I’m glad to hear everything arrived healthy and well packed, though I’m sorry the gaura weren’t in fuller flower by July. Flowering can vary a bit with timing and conditions, but if you’d like us to review anything further, please contact our customer service team.

Rated 5 out of 5 stars

Delivery superb

Delivery superb, plants arrive in good condition
Because we are of a age, without transport it’s an ideal way for use to buy plants

July 7, 2026
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Reply from Crocus.co.uk Ltd

We're so pleased to hear that our delivery service is ideal for you and that your plants arrived in good condition. We truly appreciate your feedback! 🌿

Rated 3 out of 5 stars

Sad looking plant which needs “monitoring”

Ordered £50+ worth of plants. Most are doing okay except for one, a Geranium, which arrived looking very sad. It had two stems, one of which had been chopped of all its leaves, and the other which had 4 leaves on it. I did email Crocus to complain, attaching a photo in situ where I had planted it but they replied saying that it looked well rooted and healthy. To be fair they did reply and say it looked like I was looking after it well, and that it was covered by a guarantee so they will monitor it but it still looks very weedy and unhealthy almost a month later, . I paid £12.99 for this small plant so I think I will stick to garden centres in future rather than ordering online and ending up with a plant which needs ongoing “monitoring” rather than it just growing and looking lovely.

July 7, 2026
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Reply from Crocus.co.uk Ltd

Thanks for your review, Alison. I'm sorry the geranium has been such a disappointment; if it’s still looking weak after a month, please contact us again with up‑to‑date photos and your order number so our team can reassess and arrange a replacement or voucher under the guarantee where appropriate.

Rated 5 out of 5 stars

Prompt delivery ,healthy plants

Prompt delivery ,healthy plants , they cancelled one of the order because it didn't pass quality control , which is important they didn't pass on to customers ,very much appreciated , explained it in an email before rest of the orders are dispatched .

July 7, 2026
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Reply from Crocus.co.uk Ltd

Thank you so much for your lovely feedback, Poorani – we’re delighted your plants arrived promptly and in great health, and really appreciate you valuing our quality checks and communication. 🌱

Rated 5 out of 5 stars

Very well packed and delivered

Very well packed and delivered. Plants were in excellent condition when I unpacked them.

July 7, 2026
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Reply from Crocus.co.uk Ltd

Thank you, Mick – we’re delighted to hear your plants arrived so well packed and in excellent condition! 🌱

Rated 5 out of 5 stars

Always great quality plants that arrive…

Always great quality plants that arrive in good condition even in the heat of summer.

July 7, 2026
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Reply from Crocus.co.uk Ltd

We're so pleased to hear that you consistently receive great quality plants from us, even during the summer heat! Thank you for your wonderful feedback. 🌱

Rated 5 out of 5 stars

Really good product

Really good product - liked the obelisk so much we bought a second. Very good service and speedy delivery.

July 7, 2026
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Reply from Crocus.co.uk Ltd

Thanks, Cliff – we’re really pleased you love the obelisk and that everything arrived so quickly! 🌿

Rated 3 out of 5 stars

Scrawny plants

Plants came on time and well packaged.
The plants themselves were scrawny and the leaves were yellow. I put this down to the hot conditions? I watered them and potted them on in the soil tgey would eventually be growing in.
Two of them have grown minimally and one has died.
Not great

July 7, 2026
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Reply from Crocus.co.uk Ltd

Thanks for your feedback, Julie – I’m really sorry to hear about the poor condition and loss of one of your plants. Yellow growth can indicate stress, so please contact us with your order number and photos so we can review this and discuss a replacement or refund.

Rated 5 out of 5 stars

Crocus is a great firm for plants

Clamatis ordered arrived on time and in very good condition. Very pleased with the climber.

July 7, 2026
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Reply from Crocus.co.uk Ltd

Thank you, Anita – we’re delighted you’re so pleased with your clematis and that it arrived on time and in great condition. 🌿

Rated 2 out of 5 stars

Delivered damaged and unhealthy plant

Delivered damaged package some soil were out of pot and plants were kept outside my door horizontally. I would not buy again from crocus many plants were not healthy sage plant had many brown leaves and fig plant had few brown leaves so I took off unhealthy leaves and repotted both plant, I had second thought to return it but when I checked your website I got confused so I changed my mind.

July 7, 2026
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Reply from Crocus.co.uk Ltd

I’m really sorry your plants arrived damaged and in poor condition, Dipika. Please contact us via our contact form within 14 days of delivery with your order number and some photos of the plants so we can review and arrange a refund or replacement where appropriate.

Rated 5 out of 5 stars

Most of my purchases were seeds

Most of my purchases were seeds, which given the current weather, have not yet been sown!

July 7, 2026
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Reply from Crocus.co.uk Ltd

We appreciate your understanding regarding the current weather impacting your planting schedule. We hope your seeds thrive when sown!

Rated 5 out of 5 stars

Good quality plants

Good quality plants, well packed, delivered fast - as usual….

July 7, 2026
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Reply from Crocus.co.uk Ltd

Thanks, Greg – we really appreciate your lovely feedback and are delighted to hear your plants arrived quickly and in great condition as usual. 🌿

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