Croma Reviews 

Zipcare is a scam. It's just an extended warranty with no damage coverage. There are very limited ways to contact them when something happens. You can only call. Zero flexibility or concern.

The customer service of the retail shop croma Ara is very bad .staff are always promising false statements.
Mr Dharmendra kumar and no no available in site . Mobile number of Store Incharges is also available in public domain. I have talked to him several time but there is no attention about customer grievance .
I am requesting to management please take necessary and action of review of customer. Other wise it will leads a wrong path for losing businesses

Pathetic customer service and return policy. They are looting people by selling products double the price. I bought blender from croma Ulwe @3065/-, when I came back home and checked online same croma blender was available @ 1899/- on Big basket online with free home delivery. Next morning I ask croma to get it return and refund my money. Why should I pay double price for same product? They refuse to take it back and refund, I didn’t use it still they refuse to return.
This is not a good policy, I felt like cheated , they are charging almost double, why should customer pay more unnecessarily. What kind of cunsumer protection do we have in place? Why compies are making fool and looting people . I don’t believe this. TATA company is making fool now a days and looting public.
I trusted Because of TATA name , it looks like after Ratan TATA company is Run by fraud people who are looting and making fool. Please don’t trust on croma . Don’t buy anything from croma you will end up with loosing money.

Do not buy anything from here staff and services are so bad

Third class service. Nongrade service
My tv delivery date 26.10.2025 but till date I am not delivered my TV

On 05/10/2025, I bought a Samsung Galaxy Book 5 360 laptop. The next day, the power button started getting hot. I called Croma on the same day (06/10/2025) and they didn't pick up the call (07/10/2025). When I called again, they didn't pick up. Similarly, on 08/10/2025, I called Croma and they didn't pick up. I went to Croma. They replied that you need to call Samsung's service center. They have already come to your place for service. They told me to repair the laptop today. I put the laptop there and they will do it within 24 hours. Today is 17/10/2025. When I talked to the Croma manager, I was told that the report has not come from the service center yet. I cannot give you any replacement. When I talked about refund, they said if you don't get it, you have to do whatever you want, they cut off the call, I was surprised for 12 days, they didn't answer the same, their policy of Croma is to give a replacement in 5 or 10 days if any problem arises, mental harassment, if the problem arises in 2 days, the Croma manager said what have you done. Croma center square (Manager:- Dharmendra Pandey). They gave 24 hours, now it's been 2 days, they are not giving any answer, the laptop was 98500/-, they are not giving any refund or replacement. They are threatening from above, do whatever you want, they cut off the call. When you are going to buy a new item, then all the customers should take this item well. When the problem arises during the day, what have you done, they blame the customer. I have made such a mistake, I can't buy a laptop, Croma is the best. I don't know what to do with the item from there, I am surprised. I had given my wife a laptop as a gift. I don't know what to do with the laptop from Croma. I am surprised. Please don't take anything from there, you will be surprised yourself. I am surprised. I have not been given a replacement or refund yet. This is 3rd class service.🙏

Do not buy anything from here because they have a very pathetic service and support staff. They just keep to inform that with 24 hour your problem will be solved but it never happen and when you will try to reach them they will just start ignoring your call and message.

I bought a TV from Croma last month, and now it already has a motherboard issue. The repair is expected to take more than a week. It’s been a very bad experience overall — from delayed installation to slow repair service. I would never recommend Croma to anyone.

They are the most useless sales people ever. Can't direct a delivery at all. Just know how to close sales. Thats it. They should learn how to treat customers.

I bought ac from chroma last year , having issues with ac , wrote a complaint day before yesterday, yesterday people came told we will do Tommorow, today they are not picking call , very bad experience

Very Bad experience of Service Support by Croma. Staff in Croma store are not supportive. they don't guide properly. I purchased Croma TV and now it is giving some trouble in Display but I am not getting even proper technician contact number from Croma store which is a basic help. I cannot recommend croma products.

Very bad experience in croma i don't like to trust on Croma.In croma employee are not explain about the product I dont understand anything . In future or now I don't like to purchase any product in croma

Extended warranty is a false promise. Croma doesn’t respond to undetake repairs under extended warranty. They are only interested in taking money by force selling non-sense extended warranty.

I ordered 50 inch croma google tv from Croma Sinhgad road Pune showroom. I booked it on 15th Aug.2025 & paid full amount on 16th Aug. after payment done delivery comitted till 25th Aug. But they didn't deliver on that day, after that I taken follow up with customer care as well as from showroom also. That time showroom person said that the model you booked is not available in stock so they offer me to change the model or else they can give display piece. I denied for same then they deliver tv on 30th Aug. I given complaint to customer care for assurity of it's pety pack piece or its display piece but technician not visited to my place for confirm the same.
On 31st Aug 2025 Guy named Vivek
Pawar came for installation of tv that time he said not able to installed tv
where I want to install because of both side pillar of wall, so he
suggested us to purchase wall
mount stand from him, he said that
online price is 2850/- but will give it
@2350/-, I said ok install it,
because that time I was in hurry, so I
didn't cross check price online of
that stand & model. But when next
day I checked it online price was
showing 1499/- or 1399/- for same model & product. I don't have any issue if he charge me 200/300 rupees extra than prices but he charged be almost 1000 rupees extra which is not worth.
After that I chat with for same with proofs but he was fooling me & giving baseless answers when I told him that I can complaint for same then he said you can.
This my experience which I like to share with you. Just my suggestion is that please check if any technician giving any extra part or product, first check price online then pay the amount.

I ordered a Bose Speaker during the Independence Day sale. The money was taken and a delivery date was provided. I received an apology for late delivery, I thought this was due to the heavy rain we had witnessed in Mumbai at this point. A new date was provided. I was at home, received an 'out for delivery message', then a cancellation message. I did not cancel the item, I tried to contact Croma. The item was still available on their website BUT now at the full price. They instigated a refund.1 week later, I receive an email and a WhatsApp message informing me that the item was 'Zooming Across' to me.
I attrempted to contact Croma once more, admittedly, I had send a few other messages when my 'case was closed'.
This time I received an aggressive 'you are blocked from this conversation' message.
I am disgusted. This is customer service? I will never order from Croma again. I expect better from a Tata Group company.,

I bought a washing machine from Croma (Tata Group) and it has been a nightmare.
• No installation. Even after repeated reminders, no one came to install it. The machine is just lying useless.
• Fake assurances. Every time I raised the issue, I got the same copy-paste reply: “We understand the importance of your concern, your case is escalated…”. Nothing actually got done.
• Deadline pressure. The last date to return is 23rd August, yet Croma kept wasting time with robotic replies.
• Pathetic service. Feels like talking to a bot, not a real support team. No ownership, no accountability.

I trusted Croma because it’s a Tata entity, but this experience has completely destroyed that trust. They are neither reliable nor professional.

⚠️ Final Warning: Never buy from Croma Retail or Croma Online. Their after-sales service is pathetic, and they don’t care once the payment is done.

I was not able to give a minus star. I have bought extended warranty still it's been 20 days and my laptop has not been repaired. Furthermore, one agent has disconnected my call and another one told that there will be headset issue but the headset was working fine during first 7 minutes of our conversation, when I asked her to transfer my call to senior there headset was not working. Vaishnavi was the another one who said all this and they shared that my laptop has been repaired and ticket is now resolved. I was thinking what the hell they are repairing if the laptop even has not been picked from my home and they closed the ticket and Vaishnavi said that ( Unse galti Ho gayi hogi ) WTF??? Unki Galti Ke Wajeh se Mai suffer Kru. The tone of the girl was rude and she said ye hamara kaam nahi hai. Salary Jhak Marane Ke Liye Lete Kya Ye Log Jab Ye Enka Kaam Hi Nahi Hai ---/ WROST RETAILER CHROMA ---WROST CUSTOMER SERVICE --- WROST COMPANY I HAVE EVER SEEN

Croma did improper installation of Samsung 1.5 TN AC and despite daily follow up with customer care for past 7 days issue stands unresolved.

Fraud showroom.

Plz *avoid* any purchase from Croma across India

Absolutely Excellent service By Mr. Amit Gaur from Croma showroom Dwarka Sector 12 excellent knowledge about product and very humble person ever seen truly Hardworking feel like no one better than him God Bless keep on going Truly Adorable TATA product with Employee like Mr Gaur. Thanking you.

brought croma water purifier in 2023, and being calling them since 1 year for the servicing for 5 months there was no response to the complaint so visited there store 5 months back to again complaint about water purifier customer service department placed the complaint and one day after cancelled the visit by themself. and did not even told us. many i called them multiple time and the only answer was we will send the person as soon as possible but the servicing guy never came. and on friday went back to the store frustated compliant them again. they told me that the guy will visit within 48 hours and i asked them multiple times that are you sure that the guy will visit they said yes. AND NOW ITS BEEN 6 DAYS SINCE FRIDAY NO ACTIONS ARE BEEN TAKEN BY THEM. so anyone buying the product from croma be carefull. hopefully this does not happens to others