Croma Reviews 

“Extremely disappointing experience with Croma. The AC installation service was not done on time despite clear communication and promises. First they said 48 working hours, then changed it to 24 hours, but still no proper response. This feels like misleading the customer. Customer support is also not helpful and keeps giving excuses instead of solutions. Very unprofessional service. Would not recommend.”

Invoice Number-SOA555379391791

I recently bought a new Croma AC unit from the Croma store on 5th of April. The product was delivered the next and installed on 7th of April. All done by Croma delivery agents and technicians. As soon as it was turned on, the ac made a loud severe mechanic noise like a ringing sound(don't know how to properly describe it). It wasn't a normal sound that an AC should make. I made a replacement request for a new product as I got a defective one. Croma has shown complete incompetence, delaying it by making excuses and saying its a normal ac sound even after their own technician confirmed it was not normal sound. Lying about technician visits and calls when no such occurred. It is not almost a month since then and nothing has been resolved. Severely dissatisfied with Croma. better to spend your money on other companies that will actually do something to resolve such problems. Not worth the money you save buying a Croma product when all of this things will happen and give you a even worse time.

Dear Sir/Madam,

I would like to raise a complaint regarding the poor service and lack of proper communication from Croma.

The product was delivered without OTP verification, which is a serious concern. Additionally, the delivery status was not updated in the order. There was no call or communication from your team regarding installation.

Even after multiple requests, the delivery status was updated late, but the installation is still pending. The product was delivered on 29.04.2026, and till date no installation has been carried out.

This delay and lack of coordination is causing significant inconvenience. I request you to take immediate action and arrange installation at the earliest.

Such a bad company never buy something from Croma very bad and late deliver not any type of offer only wast of time and money 💰 never buy something for croma and fake promiseing for every staff and every staff is busy in phone not seeing the customers I had such a bad experience I will never go back such a bad service

Very poor service and communicate with operation team i experienced bad

Pathetic service. never buy here.

I would like to appreciate Devika for choosing the best refrigerator and explained the product in detailed.

Worst experience while buying TV

Bed service

Misleading Commitments
I am writing to formally raise a complaint against the extremely poor service at Croma store in Vegas Mall Dwarka.
At the time of purchase, there were multiple staff members aggressively pushing the sale with promises and commitments. However, when it came to post-sale assistance, no one was willing to help. The behavior of the staff was highly unprofessional and disappointing.
Additionally, I received calls from the customer care team using personal numbers, and the response was completely unacceptable — I was told “jo karna hai kar lo,” which reflects a complete lack of accountability and respect for customers.
I was also forced to pay unnecessary and unwanted charges, which were never clearly explained at the time of purchase. This feels like a case of misleading sales practices.
This entire experience has been extremely frustrating and disappointing. I request an urgent resolution, including:
Clarification and reversal of any unfair charges
Proper action against the staff involved

Absolutely unreliable, unprofessional firm. Staff is unaware of protocol, stock or details of products. Doesn’t inspire any faith in their ability to deliver.

We purchased 2 ACs from Croma, store at Kanakapura Road, Bengaluru and while the delivery happened in 48 hours in 2 parts, the installation experience has been extremely disappointing. It has been 6 days since delivery, and installation is still not completed. We were instructed to remove the window grill, which we got done at our own cost. Since then, we’ve been waiting continuously for the technician. This delay has caused major inconvenience, especially as we are dealing with a monkey menace due to the open window. Despite repeated follow-ups, the technicians have been unresponsive and very rude, and calls are often not answered. Very poor after-sales service. Would not recommend them to any one.

Very poor service not organize product installation false commitment poor staff behaviour.

I ordered the cooler from croma and it's way passed it's delivery time and cooler still not arrived and i tried out to customer service in every way possible they never answer and only thing i can talk to is there dumb AI agent who don't have answer of my questions
I don't waht to do now

croma company are theft money from their customers by selling deafacted products , request to all future customers of Croma please be aware . Also there technicians are frauders please be aware . Also want to tell that it’s really humiliating experience on the name of after sale service . Their customer executive only knows one thing sorry please wait that’s the only reply they Have on the name of customer complaint. Request government of India please intervene into this and take action as soon as possible , otherwise it is very big scams under the nose of our system just like digital scams .

Pathetic experience with Croma & ZipCare. Misleading info at purchase about free AC gas refill. Now denying it. Support promised fix in 24 hrs—72 hrs gone, no update. This is unacceptable

PLEASE DO NOT TAKE ANY PRODUCT FROM CROMA BECAUSE THEY DO NOT HAVE OWN PRODUCT AND THEY DO NOT HAVR PROPER TECHNICCCHIANS TO REPAIR THE SAME .
PRODUCT ARE SO FALLTY ,PLEASE ALERT DO NOT BUY ANY PRODUCT FROM CROAM OTHERWISE YOU WILL SUFFER BIG PROBLEM AND LOST YOUR MONEY.

Croma AC installed on 20 Mar 2026. Generated a Service Request for 'Low Cooling' on 20 Apr. The service was assigned to 'Onsitego' & was promised services in 24-48 hours. However no help seems to be insight even after 4 days, inspite of repeated contact with their customer care.

Extremely poor service, response & transparency.

I visited Nanded Croma and experienced poor service. Due to the staff’s lack of product knowledge and miscommunication, I had to go through unnecessary trouble and inconvenience.