Croma Reviews 

I am formally requesting a refund for an order placed on 16 march 2026.

I purchased samsung galaxy watch 8 from croma online website using sbi credit card. However, i cancelled the order within 5 minutes of placing it.
Despite the cancelation being processed, it has now been 9 days and the refund has not yet been credited to my account.

I have attempted to solve this via your telephone support, but I have not received a clear solution.

Help processing the refund as soon as possible 9810555355

Very poor service. My TV complaint is pending for more than 2 months. Technician stopped responding and even blocked my number. Highly unprofessional behavior. Not recommended at all.

Nightmare at Croma Borivali
I purchased an LG refrigerator (₹46,800) from Croma Borivali on 16 February 2026. The refrigerator was delivered on 18 February and the installation happened on 19 February. Upon unboxing, my husband found two dents on the refrigerator. When we approached Croma Borivali West, we met Ms. Sujata Borkar and Mr. Anuj, who were extremely rude and unhelpful. Mr. Anuj was cracking jokes on the phone while discussing our issue, and offered a replacement after 15 days, citing stock unavailability.

We received a replacement on 28 February, but it had even more dents. We contacted Croma again, and they provided a third replacement, which had dents on all sides. Mr. Anuj's response was unacceptable, stating they don't open boxes, so they don't know the condition of the product inside.

I contacted LG customer care and shared our experience. The store manager, Mr. Hemant, said he would document everything and asked for photos of the defective units. Despite promises, there was no follow-up. On 21 March 2026, we were called to Croma and offered a LG lower model with fewer features and a lower price. However, they asked us to pay more than the original price, which was unacceptable. On our request to cancel the order , they made us wait for 45 minutes and later said we will do the needful refund. Since no message was received we called up Mr. Hemant who said it would take 10 days to receive the refund.

I urge others to be cautious when dealing with Croma Borivali, as their service is appalling. I've shared my experience to warn others.

CROMA lis limited only to sales. Concentrated on fleecing money in the name of Selling extended warranty and then partner service providers i.e. Onsitego failing / vanishing. Both making money and making fool of customers trusting and purchasing product. Suggest to never buy any product from CROMA. I failed to get AC serviced even after 18 days of registration of service request.

Very worst quality product and very worst service by Croma.

Air filter Jalil ko brush se clean karna hi croma ke liye service hai usse aage ka work market se bi jyada rate me kiya jata hai. Company ka one year free two service vo croma nhi deta hai. Customer ko mazak samajhta hai

Had to request a refund via my credit card company

They refuse to refund orders that are marked on the way with no update in over a month’s time

This company is jokes, avoid at any cost

Croma do sale produce and premise but they are services are not good. I have many times called but not taking action for service.

the zipcare service is only to extract money, even after 10 times service request no one addressed the issue

Please do not waste money on extended warranty zip care of Croma. They falsely promise service which they can’t provide , I had taken zipcare services for 2 Panasonic Acs purchased in baner branch pune Maharashtra . However after company’s warranty ended there has been no response from Croma on the extended warranty which I took for 4 years promising me free services unlimited . I haven’t received a single service , they are not able to send anyone , spent 10k on repairs due to non servicing despite paying for zip care service . No response after repeated follow ups

Pls don’t buy its just a scam , buy extended warranty directly from the manufacturer

Worst experience of croma online. Feels like i have made a mistake buying a laptop from them.
Its been 15 days but they are not able to get a pickup of their defaulted product and deliver a new product.
The only assistance you get is that you’ll get a call back in next 2 hours ( which I don’t know whom they are calling because I haven’t received one yet) or we’ll update everything in next 24 hours.

The frustration level has reached its peak.
I would suggest none of you to please buy from this company because this tests your patience level to extreme points.

Worst customer service, even though we paid 10 yrs warranty.

Customer handaling well sharmila

Complaint Regarding Wrong Product Issued – Invoice No: SLA170378482749

I am writing to report an issue regarding a purchase made yesterday at the Croma store in Kukatpally.

We visited the store to purchase an Oppo K13 mobile phone with 8GB RAM and 256GB storage. We clearly informed the salesperson about the required specification and even showed a screenshot from the internet confirming the Oppo K13 (8GB RAM, 256GB storage) model.

However, the salesperson provided us with Oppo K13 with only 8GB RAM and 128GB storage, which was not the model we requested. We later realized that the product given to us does not match the specification we asked for.

As per Croma’s usual process, the salesperson should inform the customer about the product specifications before opening the box. In this case, the salesperson did not inform us that the device was 128GB storage, and the box was opened without confirming the correct variant.

Later we came to know that the Oppo K13 (8GB RAM, 256GB storage) model was not available in the store. This information was not communicated to us before the product was opened and billed.

When we raised this concern with the store staff, they offered headphones as compensation, but this is not an appropriate solution to the issue.

My humble request is that Croma should investigate this matter and take appropriate action regarding the behavior of the salesperson and the store manager, and kindly provide a proper resolution for this issue.

Invoice Number: SLA170378482749

I request Croma to please look into this matter and resolve it as soon as possible.

Bought a water dispenser on 24th Feb
Rec delivery on 25th Feb
And made a complain on same day that one of the tap is not working and there was a leakage also
Engineer visited on 26th Feb and made a video and confirmed that the piece was defective and need replacement
But till date nothing have been done and now croma team needs more video from me
Worst ever experience from any Tata company
Thank god Ratan Tata is not alive to see such people working in there company

I have croma TV. One day something went wrong with display. Not showing any display. Customer care booked service for 750/-. Agent came clicked a picture and left without telling any details. On query he said company will call and tell you the problem. It took one week after repeated calls " they said motherboard needs change costing 8000/- .( TV was bought for 11000/-).
I got it repaired with local vendor for 1500/- only.
Croma services are bad.

Unfortunately there is no 0 star rating as the service is soooo pathetic. I bought a window ac from croma online which is pending installation for over a week. Their customer service executives say the same ' SORRY FOR THE INCONVENIENCE SIR...PLEASE WAIT FOR 24 TO 48 HOURS.....WE WILL ESCALATE THE ISSUE AND GET IT RESOLVED'....
They really test our patience.
Even my request for 'return of product' was changed by their customer service team themselves to 'installation and demo' request.
Still I am not sure how the product is, So cannot review the product. Hope atleast the AC works well after installation (If installation is done at all).

I bought a TV from Croma Guwahati, Sixmile. It needs repairing as the display has some problem. I contacted many times, no resolution, service needs to be improved. I think it’s tata brand, and people needs to give that value to customers.

Croma u DNT even deserve. 1 star….these company doesn’t deserve any star as their service is just third grade….koi cheeze kharab ho jaye toh they take months to repair or do anything relate any complaints…last tym also i faced the same issue n now same….seriously I won’t suggest anyone to buy Croma nor i would by any product of it …3rd class service they have ….good for nothing…

I purchased Croma refrigerator three days ago. Yesterday morning they delivered. Third day is passed. I am waiting for installation 👎👎👎

After four days of continuous follow up I asked for refund.