Croner-i Reviews 

1,236
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 273 reviews, reviewers overwhelmingly had a great experience with this company, highlighting consistently reliable and professional support. Customers frequently praise the helpful staff and efficient customer service, noting that daily queries are always answered promptly, clearly, and thoroughly. People also appreciate the smooth onboarding process, finding the detailed guidance and practical resources exceptionally useful for their practices. Some reviewers were not happy with the contract terms, mentioning that signing up is easy but getting out of agreements afterwards is extremely difficult. Others felt that the formal complaints process was frustratingly slow, and a few consumers noted that assistance for smaller businesses felt inadequate.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their knowledgeable, professional,... See more

Response time

People report positive experiences with response time, frequently praising the swift and helpful assistance... See more

Customer service

Customers consistently note positive experiences with customer service, frequently praising helpful staff... See more

Service

Clients share positive opinions on service, frequently highlighting knowledgeable and professional team... See more

User experience

Consumers find user experience to be positive, highlighting a smooth onboarding process and intuitive system... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The reply was quick and very thorough. It didn't give just a yes, no, answer but explained why - so I could understand and he also explained new laws and how the guidelines had been successfully chal... See more

Company replied

Rated 5 out of 5 stars

Very informative session with Amelia to get me started on HR-Inform. She ran through all the sections, asking me which ones I wanted her to go through, which really helped me for when I do it myself.... See more

Rated 5 out of 5 stars

Shanie is always very helpful and friendly, she responds quickly to emails and no question is too much trouble. Another great Croner-i team member! Our experience has always been a positive one. A... See more

Company replied

Rated 5 out of 5 stars

Had a great learning session with Helen yesterday on navigating Croner-i. It’s an incredibly powerful and intuitive tool especially with its AI features. I’m looking forward to putting it into practic... See more

Company replied


Company details

  1. Accounting Software Company
  2. Search Engine Company

Written by the company

Croner-i helps thousands of companies and accountancy firms comply with the law, achieve and maintain best practice, and create value. We specialise in tax & accounting, human resources, health & safety, and a wide range of other sectors, delivering online, actionable information. Our mission is to support businesses, managers, and their advisors, and deliver results. We offer guidance that you can be sure is high quality and reliable, written and created by real experts in their fields.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(1,236)

269 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Always a pleasure speaking to…

Always a pleasure speaking to Chantelle! Friendly, knowledgeable, and genuinely helpful. She checked in on how things are going, told me about some in-person CPD offerings that I wasn't aware of, explained everything clearly, answered my questions with confidence, and reflecting back on our renewal last year, she made the whole process feel straightforward. It was a really pleasant conversation and I felt well looked after throughout.

March 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Very informative session with Amelia to understand how to use HR-Inform

Very informative session with Amelia to get me started on HR-Inform. She ran through all the sections, asking me which ones I wanted her to go through, which really helped me for when I do it myself. Went through it at a good pace, checking I understood and asking if I had any questions, really good session, delivered perfectly! Cant wait to get started and utilise this amazing resource.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Renewal Croner-i

The renewal experience with Croner-i & the year round workings of the account run very smoothly. Laura Cox is our account manager & is ready to assist whenever necessary,

February 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Rikesh Pindoria is extremely…

Rikesh Pindoria is extremely professional and helpful, providing invaluable support in a very detailed and timely manner.

February 12, 2026
Unprompted review
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Reply from Croner-i

Hi Andrea, thank you for your 5-star feedback!

We are thrilled to learn that both Rikesh have provided you with invaluable support.

Please do not hesitate to reach out if you require any further support.

Thanks, Croner-i

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Rated 5 out of 5 stars

Croner give me a blanket cover for my…

Croner give me a blanket cover for my Fee protection with very little hassle. I also get access to a great team of experts. Always great service

February 20, 2026
Unprompted review
Croner-i logo

Reply from Croner-i

Hi, thank you for your feedback. We are thrilled you had a positive experience so far, please do not hesitate to reach out if you require any further support.

Thanks, Croner-i

Rated 5 out of 5 stars

Helen Marshall

Helen has fantastic product knowledge and makes the wander around the Croner products so easy to follow and understand. A massive help for our team and such powerful tools

February 20, 2026
Unprompted review
Croner-i logo

Reply from Croner-i

Hi Simon, thank you for your 5-star feedback!

We are thrilled to learn that Helen provided you with fantastic product knowledge during your session.

Please do not hesitate to reach out if you require any further support.

Thanks, Croner-i

Rated 4 out of 5 stars

I've been with Croner-i for over 15…

I've been with Croner-i for over 15 years and always received a good service from my account manager. They are very professional and provide clear, practical advice that is easy to understand and apply. Whenever I have a query, they respond promptly and take the time to explain everything thoroughly.The support is consistent, reliable, and tailored to my business needs.

February 20, 2026
Unprompted review
Croner-i logo

Reply from Croner-i

Hi, thank you for your feedback. We are thrilled to learn that you have you had a positive experience with Croner-i over the previous 15 years.

Please do not hesitate to reach out if you require any further support.

Thanks, Croner-i

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