Crown Paints Reviews 

645
TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, most reviewers were unhappy with their experience overall, frequently criticizing the paint for being excessively runny, watery, and very thin. Buyers pointed out that the finishes were often patchy, requiring multiple coats without delivering acceptable coverage or standard results. People also experienced significant frustrations when colors dried completely differently from what was expected, leaving rooms looking entirely wrong compared to samples. Some reviewers were happy with certain products, highlighting smooth application and wonderful results when using specific specialty ranges. Additionally, customers appreciated the dedicated support team members who provided professional assistance and resolved inquiries efficiently.

What people talk about most

Product

Clients share ambiguous opinions on product quality, reflecting a high level of disagreement. Some reviewers... See more

Quality

Users describe ambiguous interactions with quality, expressing mixed feedback regarding product performance.... See more

Staff

Reviewers express mixed opinions about the staff. While many consumers praise the team for being wonderful,... See more

Customer service

People report ambiguous experiences with customer_service. While some reviewers praise the support team for... See more

Service

Consumers find service to be ambiguous as experiences vary greatly. While some customers describe the service... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I was disappointed with this, the coverage was ok,but my God it was so runny,I was painting with a brush and as soon as I lifted it from the tin it was dripping everywhere.Even on the walls it rundown... See more

Company replied

Rated 4 out of 5 stars

Purchased Crown Contract High Gloss Paint Brilliant White 1L from Toolstation. The paint is definitely not Brilliant white out of the tin, not even just white, its more very pale yellow with a hint of... See more

Company replied

Rated 1 out of 5 stars

I wouldn't really have given even one star for Crown Pure Brilliant White Paint. On attempting to paint the Living Room Ceiling, the finish was patchy and even after trying another twice, the finish d... See more

Company replied

Rated 1 out of 5 stars

WHAT THE HELL OF CROWN DONE TO THEIR STAY WHITE GLOSS RANGE? THEY HAVE DESTROYED IT. I HAVEN'T BOUGHT ANY OF THIS PRODUCT UNTIL RECENTLY. AS PART OF A REDECORATION PROJECT. WHY HAVE THE... See more

Company replied


Company details

  1. Paint Manufacturer
  2. Decoration and Interior Design Store
  3. Paint Store

About Crown Paints

Written by the company

We help everyone paint their own possible

At Crown, we believe that every pot of paint is brimming with potential. And we want to put that in the hands of everyone. Because with paint, you can change a room, change a mood, even change a life.

That's why we want to inspire people to paint their world better, braver and beautifuller (yes, that's not a word, but this is paint, you can do anything).

Whether you're a DIYer, a Pro or part of the Crown family, we're committed to supporting you. Not just with our wonderful paint but by giving you everything you need to open up new opportunities each day.

We know what a positive difference we can make to people and our planet, so we'll keep pushing what's possible.

Now and always,
it's not just paint, it's personal.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

645 reviews

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No recent history of asking for reviews

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Replied to 91% of negative reviews

Typically replies within 1 week

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2.5

All reviews

(645)

61 reviews in the last 12 months

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Rated 1 out of 5 stars

Thought I'd try crown white Matt…

Thought I'd try crown white Matt emulsion and wow it's shocking !! It reminds me of a smart price version . I've seen thicker soups than this paint . WILL NEVER BUY AGAIN . Waste of money and looks like I have to go back out to buy a better brand !

August 25, 2025
Unprompted review
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Reply from Crown Paints

Please can I ask you to contact our customer care team as we don't like to see our valued customers having a negative experience with us. Our email is customer.care@crownpaints.co.uk

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Rated 1 out of 5 stars

Painted with a lot of colour Matt…

Painted with a lot of colour Matt paint, this is the worst. So watery. Given up after purchasing a lot and will do second coats with something else never again.

August 14, 2025
Unprompted review
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Reply from Crown Paints

This is a sad read, please can I ask you to contact our customer care team as we don't like to see our valued customers having a negative experience with us. Our email is customer.care@crownpaints.co.uk

Rated 1 out of 5 stars

CROWN PURE BRILLIANT WHITE EMULSION FOR WALLS & CEILINGS

Absolutely terrible coverage - in the process of painting ceiling coving, which, though slightly yellowed from last decorating, is still white.
On my 4th coat and still looks patchy and greyish.
I don't have time in my life for another coat!
Just going to have to cut my losses and buy Dulux or similar. Infuriating, as I bought two x 5l cans so not much change from £80!
Shame - used to think Crown was a quality brand - don't know what's gone wrong!

August 1, 2025
Unprompted review
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Reply from Crown Paints

So sorry for the negative experience that you have had with one of our pints. Please contact our customer care team that can look into this for you. The email is customer.cre@crownpaints.co.uk

Rated 1 out of 5 stars

Crown paint, waste of money

Crown paints especially the emulsion, is absolutely rubbish. Four coats for a ceiling and it wasn't a bad ceiling, three coats for an already white wall just needed freshen up, never buying this rubbish ever again. No wonder it was £6 cheaper than the Range's Wilko brand, bought that and was much better. Crown used to be good, they might aswell sell coloured water.

July 17, 2025
Unprompted review
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Reply from Crown Paints

So sorry that you have not had a good experience when using one of our budget paints. If you contact our customer care on the following email they will look into this for you and hopefully rebuild your faith in our brand - customer.care@crownpaints.co.uk

Rated 5 out of 5 stars

Eric @ customer service

I have been speaking with Eric who has gone above and beyond after we realised crown no longer ship samples to Northern Ireland. He has been incredibly polite and helpful, and is a credit to the customer service team and the wider company

July 16, 2025
Unprompted review
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Reply from Crown Paints

This is wonderful, thank you for taking the time to leave this review I will be sure to pass this on to Erics manager

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Rated 5 out of 5 stars

I've always had a great experience with the Clacton Store

I've always had a great experience with Crown Paints. The staff at the Clacton On Sea Branch, are consistently polite, helpful, and knowledgeable. It’s clear they really understand the products they sell and are always happy to offer advice or answer any questions. Whether I’m working on a big project or just need a small touch-up, I always leave feeling confident in my choices thanks to their support. Excellent customer service and products every time!

June 30, 2025
Unprompted review
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Reply from Crown Paints

Thank you so much for taking the time to leave your lovely review I will be sure to pass on your comments to the store.

Rated 1 out of 5 stars

Purchased Sadolin extra from crom store…

Purchased Sadolin extra from crom store in Dereham to use on garden 2 seater
Sanded down existing sadolin as directed and applied 1st coat. Did not cover well. Let it dry and gave it a 2nd coat. Let that dry. Not a good finish and just touch it with anything and it scrapes off too easily. Won't use it again. Wasye of money

June 27, 2025
Unprompted review
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Reply from Crown Paints

So sorry to read your negative experience when using one of our products. Please feel free to contact our customer care team in order for us to assist you with this complaint. The email address is customer.care@crownpaints.co.uk

Rated 2 out of 5 stars

Crown acrylic - not a nice paint to work with at all.

I am used to using different paint brands. Having chosen Crown acrylic satin, mixed to a Mc Person's colour, I feel I need to write a review about it.
Being Summer and painting an inside panelled door in the midday, I must say that I disliked using it. It doesn't remain 'open' for long enough.
I can paint well, and quickly but this paint had me having to work faster due to it setting sooner than other acrylics. Despite doing this, painting up to a previously painted edge, that edge is dragged and an unsightly effect is made. It goes on well but its' composition is not satisfying. Compared to Rustoleum and Rustins acrylics, this Crown paint does not get a good rating at all.

June 27, 2025
Unprompted review
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Reply from Crown Paints

Hello thank you for taking the time to leave your review, we are so sorry to read that you have not enjoyed using on of our products. If you would like to contact our customer care team we can discuss this and hopefully rebuild your trust within our brand - Our email is customer.care@crownpaints.co.uk many thanks

Rated 5 out of 5 stars

Great Paint - crap website

Ok, not sure why so many Bad Reviews we use several different brand and Crown is on Top …. But!!! Their Website it’s extremely crap… i tried 4-5 times contact customer service i Just cannot log in… so i just had to call local shop and order by phone…. (Its only negative ) paint on the other hand i think its brilliant

June 21, 2025
Unprompted review
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Reply from Crown Paints

Hello thank you so much for leaving your review. Please can I ask for you to make contact with our customer care team as we would like to hear more about your experience of our website as we are always looking to improve our customer service and take all feedback very seriously. Our email is customer.care@crownpaints.co.uk or our contact number is 01254704951 many thanks Kim

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Rated 1 out of 5 stars

This has to be the WORST example of a…

This has to be the WORST example of a website ever.
Nothing seems to work, including searching and recognising my postcode. Oh, well, there is always Deluxe paint I can buy!!
Hope your marketing people of proud of their efforts.
Sadly I won't be supporting them with my hard-earned cash!

June 16, 2025
Unprompted review
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Reply from Crown Paints

Hello, we are so sorry that you have not had a good experience with our website. Please can i ask you to make contact with us on the following email so that we can get a better understanding of the issues that you have experienced - customer.care@crownpaints.co.uk

Rated 1 out of 5 stars

Billed £3.99 for a sample card, not actual paint

I thought I was ordering a small sample of Snowfall emulsion to match against current paint in house, instead I appear to have received a paint sample card with the colour on it

This was billed at £3.99

The cost of this is no more than 10p + postage

This is disgusting to say the least and criminal at worst

June 11, 2025
Unprompted review
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Reply from Crown Paints

Hello, thank you for taking the time to leave your review and sorry that you was not aware that the £3.99 is for 5 x A5 pure paint samples. Please see below the wording in regards to this that we do display on our website:
Colour samples
Order 5 for £3.99

Our A5 colour sample sheets show the final colour outcome with the recommended amount of coats

No mess

No mess and no fuss, move a sheet around your room to see how each colour looks in a different light

Conscious packaging

Packaging and samples can be 100% recycled

Rated 1 out of 5 stars

Crown Pure Brilliant White..

Crown Pure Brilliant White... Don't waste your time, the coverage is terrible. I've just thrown away a nearly full 10 lite pot!

June 10, 2025
Unprompted review
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Reply from Crown Paints

Hello, thank you so much for taking the time to leave your review. Please can i ask you to make contact with our customer care department as we will log this as a complaint and investigate this, hopefully rebuilding your faith in our brand - customer.care@crownpaints.co.uk

Rated 1 out of 5 stars

Awful, pointless milk.

Crown 'One Coat' is a joke. My woodwork is grinning at me like it knew.. I can see it will need a second coat at the very least. It only had to cover a pale primer and it failed. That's another day I have to waste painting when it should have been done already.

June 2, 2025
Unprompted review
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Reply from Crown Paints

Hello, so sorry to read of your poor experience, please can i ask you to contact our customer care team on the following email so that we can look into this for you - customer.care@crownpaints.co.uk. Thank you

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Rated 1 out of 5 stars

gloss Anthrosite

This is from anther review. I have experienced it exactly the same issue.. terrrible paint. Ended up getting dulux black gloss and repainting the same 6 doors.. Couldn't stand the look of the doors..

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Now on my third one litre in of quick dry gloss Anthrosite and it’s a nightmare! Ive painted 6 door and my bannisters twice and it’s dried awful then when I tried to go over it it’s even worse.Dont but this paint it’s awful

May 24, 2025
Unprompted review
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Reply from Crown Paints

Hello, we are so sorry to read of your poor experience when using one of our paints. Please can i ask you to contact our customer care team on the following email so that we can look into this for you and hopefully rebuild your trust in our brand. customer.care@crownpaints.co.uk

Rated 5 out of 5 stars

I have used Crown Elle paint

I have used Crown Elle paint. It was amazing. No spilling dots. I have used Pure & Simple, Highlight colours. Amazingly beautiful and way better than Dulux to be honest. Also Crown craft brand Family Tree was a lovely colour too. I will always use Crown going forward.

May 10, 2025
Unprompted review
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Reply from Crown Paints

Thank you so much for taking the time to leave your positive review and it is great to read that you love our range

Rated 1 out of 5 stars

Awful patchy coverage, horrible finish

This paint from the Crafted range has terrible coverage. I’ve done dark over light, light over light and light over white, and in every case 2 brush coats is nowhere near enough to get a flat finish. It’s patchy as anything like one coat of any other paint, horrible finish. I’ve not got the time or energy to do three brush coats as I’m doing several rooms and we’re trying to live here, so I’ll just have to live with the results but I’ll never use this awful paint again.

May 15, 2025
Unprompted review
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Reply from Crown Paints

Hello, we are sorry to read that you have not had a positive experience when using one of our paints. Please could we ask that you contact our customer care team on the following email and we will look into this for you. customer.care@crownpaints.co.uk Many thanks

Rated 1 out of 5 stars

Stay away from this crowd: charge but don't deliver

Absolutely disgusting people to deal with.
They charged my card, never delivered the order, and never answered the phone or responded to emails.
I disputed the transaction with my bank.
Stay away from this crowd.

May 1, 2025
Unprompted review
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Reply from Crown Paints

Good afternoon Marius, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

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Rated 1 out of 5 stars

Don’t buy it

Now on my third one litre in of quick dry gloss Anthrosite and it’s a nightmare! Ive painted 6 door and my bannisters twice and it’s dried awful then when I tried to go over it it’s even worse.Dont but this paint it’s awful

April 26, 2025
Unprompted review
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Reply from Crown Paints

Good afternoon Lorraine, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Rated 1 out of 5 stars

Bought a 5 litre tin of crown milk…

Bought a 5 litre tin of crown milk white, now on my 3rd coat of this paint and still looks patchy, very disappointed with this paint quality, it seems a very thin runny paint, if I can't get a good finish I'll have to go and get some dulux to cover it.

April 23, 2025
Unprompted review
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Reply from Crown Paints

Good afternoon Martin, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Rated 1 out of 5 stars

Worst paint ever

Shame I had to put one star..I have used 4 x 10ltr pots of silk emulsion doing a lot of painting and i have never used such poor paint in my life...4 coats later and it was still still patchy and it didn't even look white let alone brilliant white...I went and bought some other well known brand and wow I now have brilliant white walls..I would never recommend this paint if you paid me...its complete rubbish and has cost me a lot of time and money

April 21, 2025
Unprompted review
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Reply from Crown Paints

Good morning Chris, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

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