Crucial Hosting Reviews 

John C form the Technical team was able to resolve my issue within minutes. He was clear , concise and got straight to the task at hand. Very pleased.

Rolando was excellent. He understood my requirements and delivered an efficient solution.

Very helpful and friendly Customer Service agent who was able to pinpoint problem quickly and efficiently.

We've been using Crucial to host our online store for a few years now and the server hasn't missed a beat. We've had to fall back on customer support a handful of times and they've always been responsive and helpful. Highly recommended

Fanatastic service every single time by these guys, very impressed.

i have been with them for 7 years and i had an account name change which said would be very simple and all i would need is a web delveoper to check the site after it was done...after... there was no record of my wordpress database every existing on their servers they was no back up taken since 2021, for a compay thats states they do daily back ups is a tottal lie... needless to say i looking at another hosting company...

Th worst company ever, my website was down for ten days and they even didn't refund my payment i didn't use their service. and switched to new hosting company.

I don't know where these 5 star reviews come from. This company is easily the worst host I have ever dealt with - and I have been working online for more than 20 years.. They charged me several times for a hosting account then failed to reply despite literally dozens of attempts to communicate. If I could give them zero points I would and if they were a UK company I would sue them.

I have been a customer of Crucial for more than a decade. Loved it, until recently. The technical support team were local and always knew how to solve the problem, but not they have engaged an Indian or Pakistani service centre which, to be quite frank, are dismal. Slowly, but sadly, moving everything over to Godaddy.

Multiple charges for renewals I can understand. A complete indifference to them and a refusal to answer emails about them, let alone refund them, leave me to wonder whether this business is incompetent or dishonest. My advice to anyone thinking of using them is: avoid them like the plague.

I suspect that this company is fraudulent.

I have been charged three times for a hosting renewal. Every time I ask for a refund - and this has been going on for several months - I am told that the matter has been passed on to 'Brandon'; I have no idea who this person is, or even if he or she exists.

I am making complaints to law enforcement authorities and I earnestly recommend that anyone thinking of dealing with this company goes elsewhere.

Absolutely incompetent. Make promises they can't keep. Give rude and unhelpful 'support'. Avoid avoid avoid.
Where do I start? They promised to set up my email folders from Outlook in Gsuite and then didn't. Instead they transfered from a webserver I'd never used. They set up my email with the wrong name. They set up my email with the wrong business name (even though my email is the name of my business).
When issues were raised, what did I get? Delayed responses that hadn't read the information. Rudeness. Idiotic questions. Then I'm told it will be passed to the day team and what happens? Nothing. No reply. No accountability. No solutions. Then I'm told how to go through a super complicated process (which doesn't work, by the way) to do the transfer myself. What am I paying for? Avoid this company like the plague.

This company has a problem with their billing system. Six weeks ago I paid a bill for hosting of $59.95. Subsequently I was sent a number of overdue notices with threats to cut off the service. Mistakenly I paid two of them. I only realised the mistake when I was sent yet another over due notice. I contacted the company and was sent an admission that there was a fault with their accounts system and there would be a refund, and they would inform the person responsible for these. However this was several weeks ago and I have still received no refund. My original bill which I paid was $59.95 but I am due a refund of $119.90 for the extra two payments I made in response to their overdue notices. However the person responsible for refunds has failed to contact me.
I am owed money by them but their people cannot tell me when, or even if, I will see it again. Are they going broke I wonder?

There's something going on with these people. My Domains were locked and checked. Today i see that they have been unlocked.
Also DNS Servers were changed.
Anyone else come across this?

The team is always very fast to reply and help out, whether it's on live chat or on the phone. Always friendly and always with a problem solving mindset, honestly can't ask for a better support experience

I'm recommended them to literally everyone who I hear is in need for a hosting solution in Oz!

Beware Digital pacific and Crucial.
You would think hosting a website and emails for a business would be easy, not if you are using Digital pacific/ Crucial.
In the last week it has cost my company over $20,000.00 alone
Their excuse, it works on their end, it must be my systems. Now I have been with them for years, happy enough, but when the latest update disconnected all our communications, urgent action was required. We got the opposite.
So, Microsoft, ZOHO, our backend ERP all cannot connect with their server and it is our (the clients) fault.
How does this happen?
It happens everytime they decide to do “maintenance” or a “Server Migration”
Infact it happens anytime they touch something. However they manage it, it means coding gets corrupted and systems cannot connect and communicate, but to them, that is OK, as you can email through the Cpanel.
Recently, despite it being a written requirement to ensure our ERP is left standalone, they decided to migrate to another server and update to the latest PHP and SQL requirements, damaging the code so badly, it took $5,000.00 in labour to fix
Then they did it again within two weeks, whilst I was in the process of finding another hosting solution.
Everyday for two weeks, on the phone, online, watching insurmountable damage being done to my business and reputation. Only to be ignored, talked over and told it is my fault.
Our solution, we have gone off shore for IT development and now host through Google.

Digital Pacific Response
The recent migration was a physical relocation of the hardware, and no software changes were made. In working with our system administrators, we haven't been able to find any co-relation between the migration and the issues you're currently experiencing
Res: This is despite Outlook and ZOHO providing Invalid Credentials errors and the ERP providing pg 404 errors .
Even an uneducated IT spec persons such as myself can see that their server is not communicating with any servers outside of it. It has only been since their scheduled migration.
Crucial
We pride ourselves on the level of support we provide to our customers and we feel our teams have done everything they can to find a solution. We feel we have exhausted our options and it's clear we're not able to provide you with the level of service that's required. As such, we strongly recommend that it would be for you to move your hosting services to another provider that can better meet your requirements.
Res: So after you disconnected my business from the retail environment, corrupted codes and left a trainwreck where two of the largest companies in SASS cannot communicate with your server, you blame the customer and flick them off.
Gene Corbett 0421834725

Great team. Great service.

Paid that little bit extra early days. Then when I completely nuked my site, they were there to pick up the pieces and get me back to where I was.

Services is excellent, that's why I have been with them for quite a few years now.