Cruise1st Reviews 

David was Great!

Honest, straightforward, worked with us and gave us advise, at the end of the day we got what we wanted and for less than we expected

I have booked with cruise1st on many occasions & usually they are very good but I had to have my documents amended for a cruise that I took a few weeks ago & the lady I spoke with was very aggressive & was not interested at all. MSC directly amended the documents in the end which I was very grateful for as cruise1st simply didn’t respond either when I spoke with them or via email.
I had booked another cruise with Cruise1st for February 2027 & MSC have cancelled it (it’s for the Middle East) & they have told me I have to go through Cruise1st.
I emailed them & suprise suprise not even a holding email after 4 days.
I have emailed again but CRUISE1st GET A GRIP! YOUR CUSTOMER SERVICE IS LETTING YOUR BUSINESS DOWN BADLY!!!!!! I am very unsure if I will book with them again which is such a shame.

We found out 5 days before departure that we were actually going on our @CelebrityCruise but would fly with Finnair, a basic economy company, not what we had booked originally. We landed for 2 nights in Hong Kong to find we were in possibly the smallest room in the hotel but put up with it as we were looking forward to the Cruise and 2 nights in Singapore, before returning home. A week before we were due to fly home we were finally given details by @cruise1st of our return flights and just told you are flying into Heathrow from Singapore at 0300 with Shenzen Airways, again not @qatarairways again another economy company. That meant another day in Singapore, with no mention of extra hotel booking or how we were now to get from Heathrow to Manchester to collect our vehicle. @cruise1st are terrible to contact in an emergency and it was not for 3 days that customer services were available. @CelebrityCruise were excellent and allowed us a free call from the ship. I spent an hour arguing with a girl in the office who insisted we would have to book extra hotel and transfer ourselves and claim it all back I obviously disputed this as they are the agent and it is their responsibility, under current legislation, which Iwas able to quote. Finally they agreed to pay an extra day's hotel and fly us, the next day, to Manchester after a hotel stay in Heathrow. Others we met, who weren't so determined, or didn't have the legal knowledge, were not so fortunate. @cruise1st are an absolute shambles of a company and I would advise everyone to avoid them at all costs. No contact since our return to check we were OK either. DO NOT USE THEM

Booking process easy and changes along the way were notified. The overall deal was good although downsides with the hotels provided before and after cruise. No complaint with the cruise or itinerary.
Due to Gulf war the notification re revised return flights we were disappointed we were given only one option by email no personal contact at all. Subsequently we got emails in Chinese with revised times and only realised where we were going by viewing the Qatar Airways app. Thankful you sorted flights back but this was unhelpful and did not really settle our fears We spent quite sometime during the holiday worrying about the trip home so it did spoil the experience somewhat. The news came 4days before return.
As for the hotels both lobbies were inadequate for lengthy waiting in our case 8-9 hours we had to pay for late check out in Singapore a refund of this sum would not go amiss There was little or no seating. First hotel rooms etc much too small bathroom antiquated with potentially dangerous steps into shower Second hotel no warning re very hot water very difficult to adjust. Exceptional limited areas or none whatsoever for the evening. Both hotels were very average.
Overall we enjoyed the cruise immensely and circumstances certainly conspired to make it stressful.
Cost of late check out was 137 Singapore Dollars or £80 We would use you again to book a cruise.

This is our 6th cruise booked through cruise 1st and two of them were for a larger family group so had some added complexity. MIchael Thomas is a cruise consultant and specialist that we have spoken to now on multiple occasions. So friendly, courteous, efficient and professional at every stage. Nothing is too much trouble and wouldn’t go anywhere else.

Really easy to book with Cruise 1st. Nothing’s too much trouble. Erin was really helpful sorting things out.

Disgusting customer service and hotels throughout our trip. We have not heard from them at all about our return trip via Dubai even after many emails voicing our concerns.
The hotels they have booked us into are atrocious- the Dorsett Wanchai room overlooked a Muslim cemetery with no clear windows just a wooden screen so like sleeping in a coffin.
The Mi Rochor in Singapore is like student halls of residents with a 15 sq ft room!
Never again would I book through this uncaring, incompetent company.
Very disappointed. ☹️
We are still in Singapore feeling stressed about our pending flights in and out of Dubai

Good service but mix up with price

Used cruise 1 st a few times now and the customer service is superb

Our Cruise1st agent works over and above board to find our cruises and to make them tailor made to our wants&needs. We have now booked four cruises from the Far East to the French Polynesian islands and from Antarctica to Alaska. With New England and the Philippines to be organised . We have already recommended the company and agent to family and friends. With one of our friends already making a booking. Thank you Cruise1st and thank you for your energy and time Dave Dove!!

Went on a stay and cruise round Asia the cruise was fab and when on the cruise Doha airport closed due to the war. Cruise 1st very quickly communicated different route home and it eases our minds to enjoy the rest of our holiday

Excellent service. James could not have done more to assist with my booking. Very informative. Very efficient and worked over his finish time to help me choose a cabin suitable for what I required.

Abysmal, sales agents can lie and defraud seemingly without repercussion. I will never use them again, AVOID.

Our first NCL cruise and we were nervous as read some negative reviews,how wrong!!! We had an amazing cruise, ship, food, entertainment,excursions all brilliant and will definitely use NCL again. Our hotel pre cruise in New Orleans was brilliant,flights all great too
As always Cruise1st are the best, best prices,best offers, best itineraries,just 100% best at everything and their cruise agents are fabulous nothing is ever too much and they reply immediately to emails too!! We wouldn't use anyone else for our cruises

We have just returned from our Cruise including hotels stays stays that was very meticulously organised by Cruise1st and we had a fabulous time and we are pleased with everything.
However we have the greatest gratitude to Cruise1st for stepping up to the challenge of a much unprecedented situation of a war breaking out in the Middle East and after all our flights home were cancelled by the airline last minute Cruise 1st did not delay sorting out alternative flights to get us home safely and efficiently. We could not have asked more from our cruise operator especially as lots of our travel companions who had an almost identical itinerary but booked through other well known cruise specialists were left to sort out their own travel arrangements home and/or additional accommodation and at their own cost and often being completely ignored by their operators and many are still at the original destination so far from home feeling afraid and alone with no help. We are so pleased to have picked Cruise1st and will always be grateful to them for standing by us and getting us home. June & Dave

This is the third time we have booked a cruise through Cruise1st and we have always been impressed with their service. Freddie is proactive in helping us choose the best hotel to stay in before the cruise and always replies to queries promptly. We will have no hesitation booking further cruises through Freddie and appreciate his customer care.

Good clear guidance to choose right package. Support for changes to flight options to premium and additional days stay

Very helpful staff would give them 10 out of 10 great cruise company

Booked cruise on line paid large deposit,only to be told 3days later they could not honour booking.Offered £100 as gesture of good will.Miss selling at it worst,Beware.