Haven't picked up our RV yet but my telephone booking with Dan Brinnon was a breeze. He was so personable and patient, I had a lot of questions. The unlimited mileage was a huge selling point but D... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Wonderful experience securing our RV for a trip through Utah. Theresa Riley was the rep I spoke with, she was very knowledgeable and helpful, I felt like I was talking with a friend, she was so kind.... See more
We worked with Morgan and we went back and forth planning for visitors coming from Europe. She was very patient with us as we went back and forth, finally settling on a plan. Her patience was nearly s... See more
Company replied
My experience with the reservation department was fantastic. My agent Morgan was very patient, friendly and very knowledgeable about the products. The customer service offered was above and beyond.... See more
Company replied
Company details
- #5 of 6 best companies in Recreational Vehicle Rental Agency
- #1 of 2 best companies in RV Dealer
About Cruise America
Information provided by various external sources
Choose Cruise
Cruise America is the leading RV rental and sales provider in North America with more than 130 locations. Established in 1972, there is a long standing history founded by family and more recently transitioned to employee owned company allowing each and every talent to grow within in the organization. Headquartered in Phoenix, Arizona, the company possesses the largest fleet in North America which are custom built for rental. Cruise America are seen as experts in first time rental and brings in customers from all over the world to experience one of 4 models that can sleep anywhere from 2 to 7 people. Paired with a fantastic business model, Cruise has a strong customer focused culture and is motivated by helping customers experience memorable vacations. When considering camping, think Cruise.
Our Promise
Cruise America's #1 priority is your happiness and we stand by our vehicles 100%. If you have any issues, we are here to help and work incredibly hard to make sure you are happy. If you need anything at all, please reach out to our customer care team.
Contact info
11 W Hampton Ave., 85210, Mesa, United States
- 1-800-671-8042
- reservations@cruiseamerica.com
- www.cruiseamerica.com
4.1
Great
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Cruise America
Hi Suzzanne,
Thank you for your wonderful review! We’re delighted to hear that our representative was fast, efficient, and able to answer all of your questions. Providing clear and helpful service is what we strive for, and we truly appreciate your kind words. Thank you for choosing Cruise America, and we hope to assist you again on your next adventure!
I was able to get the information that…
I was able to get the information that I needed quickly. I called the 800 number, and the gal I spoke with was friendly and knowledgeable.
June 7, 2026
Reply from Cruise America
Hi Danielle,
Thank you for your wonderful review! We’re glad to hear you were able to get the information you needed quickly. It’s great to know that our representative was friendly, knowledgeable, and able to assist you efficiently. We truly appreciate your kind words and thank you for choosing Cruise America!
Reply from Cruise America
Hi Roberto,
Thank you for your wonderful review! We’re delighted to hear that your first RV rental experience has gone smoothly so far. It’s great to know our team was able to assist you and make the reservation process easy and stress-free.
Thank you for choosing Cruise America. We look forward to welcoming you at pickup and helping make your upcoming adventure a memorable one!”
Great customer service !!
June 12, 2026
Reply from Cruise America
Hi Joseph,
Thank you for your wonderful review! We’re delighted to hear that you received great customer service. We truly appreciate your kind words and thank you for choosing Cruise America. We look forward to assisting you with your next adventure!
Wonderful service!
June 12, 2026
Reply from Cruise America
Hi Stephanie,
Thank you for your wonderful review! We’re delighted to hear you received wonderful service. We truly appreciate your kind words and thank you for choosing Cruise America. We look forward to assisting you with your next adventure!
Theresa was amazing
Theresa was amazing. Very knowledgeable, explain every detail and question that I had. Her customer skills are excellent.
June 12, 2026
Reply from Cruise America
Hi Marianul,
Thank you for your wonderful review! We’re delighted to hear that Theresa provided such amazing service. Taking the time to explain every detail and answer questions thoroughly is exactly the level of customer care we strive to deliver.
We’ll be sure to share your kind words with Theresa. Thank you for recognizing her excellent customer service skills, and thank you for choosing Cruise America!
Never renting from Cruise America again
Never renting from Cruise America again. Complete safety hazard and zero corporate accountability.
Five years ago, we rented a Cruise America RV for our oldest son’s 2nd birthday and had an amazing trip. Hoping to create a family tradition, we rented again for our twin boys' 2nd birthday. It ended horribly.
The Safety Hazard:
On our first day out, my oldest son was playing on the top bunk mattress. Shortly after, he came down screaming with severe arm pain and irritation. Upon inspection, the mattress and walls were covered in what appeared to be loose fiberglass dust. My wife and I attempted to clean the area with microfiber cloths and packing tape. Within minutes, our own arms began hurting, and washing the cloths only spread the irritation. When I shook out my son's shirt outside, a white cloud of dust flew out. The thought of my young children breathing this in is terrifying.
We spent 3 hours trying to clean it, but the fibers were deeply embedded in the mattress. The vehicle was completely uninhabitable.
The Return & Corporate Refusal:
We had to abort the trip entirely, wasting two full days loading, driving, cleaning, and returning the vehicle. The local depot representative inspected the RV, verified the severe condition, and refunded our security deposit.
However, Cruise America corporate Customer Relations refused a full refund. They only offered to refund 3 out of 5 nights because we "used" the vehicle for two days, and flatly refused to cover any ancillary expenses (ferry fares, fuel, campsite reservations, and ruined clothing that cannot be laundered without ruining our home appliances).
I declined their partial refund offer, and I absolutely refuse to sign things like I release any future claim of this issue. Even if they made me whole financially, my twin boys' birthday is forever ruined and we can never get that back. What I wanted was to see if they take accountability for the damage caused to customer by their product, which is clearly not happening.
Renter Beware:
This was a brand-new 2026 model with just over 4,000 miles. If you rent from them, take a flashlight to the top bunk and check the mattress immediately before leaving the lot. Better yet, skip Cruise America altogether. They use their policy to dodge liability when their own defective product causes physical harm and financially ruins a family milestone.
May 21, 2026
Unprompted review
Reply from Cruise America
Hi Bin,
Thank you for your feedback. We’re very sorry to hear that your family’s trip was cut short and that you experienced concerns regarding the condition of the sleeping area in the RV.
We understand how upsetting it must have been to encounter an issue that impacted your children and disrupted an important family celebration. Safety is a top priority, and we regret that your experience left you with concerns about the condition of the vehicle.
We also recognize the disappointment of having to end your trip early after investing significant time planning for your family’s birthday celebration. While we understand that the resolution offered did not meet your expectations, we appreciate you taking the time to share your experience.
Your comments regarding vehicle condition, trip interruption, and the overall handling of your concerns have been shared with the appropriate teams for review. Thank you for bringing this matter to our attention.
Do not rent from them
Do not rent from them. Horrible customer service. Piece of crap. Everything broke down. Curtains fell. Refrigerator conked in and out. Heater stopped working in Yellowstone when it was 29 degrees at night. Customer service response —-it will take 30 days to get back to us.
June 10, 2026
Unprompted review
Reply from Cruise America
Bonnie,
Thank you for your feedback. We’re sorry to hear about the issues you experienced during your trip, including the refrigerator, heater, and interior components. We understand how frustrating and uncomfortable these problems can be, especially while traveling in cold weather conditions.
We regret that you were left with a negative impression of both the vehicle and the service you received. Providing reliable vehicles and responsive customer support is important to us, and we apologize that your experience did not meet those expectations.
We would appreciate the opportunity to review your concerns further. Please contact our Customer Relations team at CR@CruiseAmerica.com with your rental information so we can investigate the matter in greater detail.
Thank you for bringing this to our attention.
Reply from Cruise America
Hi Troy,
Thank you for your wonderful review! We’re delighted to hear that you received great customer service from our polite and friendly staff. We truly appreciate your kind words and thank you for choosing Cruise America. We look forward to assisting you with your next adventure!
Reply from Cruise America
Hi Rian,
Thank you for your feedback. We’re sorry to hear that you feel you were provided inaccurate information during the reservation process.
We take concerns regarding reservation communications seriously and would appreciate the opportunity to review what was discussed. Please contact our Customer Relations team at CR@CruiseAmerica.com with your reservation information. We can review the recorded calls and investigate your concerns further.
Thank you for bringing this matter to our attention.
The knowledge and assistance of the…
The knowledge and assistance of the reservation assistance
June 3, 2026
Reply from Cruise America
Hi Julianne,
Thank you for your wonderful review! We’re delighted to hear that you were pleased with the knowledge and assistance provided by our reservation team. Helping our customers feel informed and confident throughout the booking process is what we strive for. We truly appreciate your kind words and thank you for choosing Cruise America!
Check Your Bill Before You Pay. (Confusing Billing, Dismissive Service, and They Know It)
Heads up for future renters: read your reservation confirmation very carefully, because the way Cruise America presents pricing is genuinely confusing.
The "Total Charge" on the reservation confirmation is NOT the price of your rental. It bundles in a $500 refundable security deposit and subtracts your $300 down payment, so the number you see does not represent what your trip actually costs. When we tried to reconcile our credit card statements against the quote after our trip, the layout of these documents sent us down a rabbit hole that took hours of our time, multiple emails with the billing department, and a credit card dispute to untangle.
When we asked the billing department for help understanding the numbers, the responses were dismissive rather than helpful. A clear, line-by-line explanation up front would have resolved everything in one email. Instead we were repeatedly told the charges simply matched, with no real effort to address why the documents are so hard to follow.
Tellingly, when we called, a staff member acknowledged this is a known issue. We were told the down payment is "not actually a down payment" and that customers push back about it constantly, so the confusion isn't unique to us; it's built into the paperwork.
The RV itself was fine however for the above reasons and the lack of comfort of the RV, we will not rent again from Cruise America. The billing paperwork needs serious improvement: label the reservation total as "Balance Due at Pickup" and this whole mess disappears. Until they fix it, do your own math before you pick up the vehicle and keep every document.
March 29, 2026
Unprompted review
Reply from Cruise America
Hello,
Thank you for your feedback. We’re sorry to hear that the reservation and billing documents were confusing and that your experience trying to reconcile the charges was frustrating.
We understand the importance of clear and transparent pricing information, and we regret that the presentation of the reservation charges, deposit, and payments led to confusion. We also apologize that the explanations provided did not meet your expectations and added to your frustration.
Your comments regarding the reservation confirmation format, billing documentation, and communication from our team have been shared with the appropriate departments for review. We appreciate the detailed feedback and the suggestions you provided, as they help us identify opportunities to improve the customer experience moving forward.
We’re glad to hear the RV itself performed well during your trip. If you would like us to review your rental and billing concerns in greater detail, please contact our Customer Relations team at CR@CruiseAmerica.com with your reservation information.
Thank you for taking the time to share your experience.
Reply from Cruise America
Hi Robert,
Thank you for your wonderful review! We’re glad to hear our team was helpful and able to assist you. We truly appreciate your kind words and thank you for choosing Cruise America. We hope to see you again on your next adventure!
Friendly staff
Friendly staff. Helpful. Easy to get information and look at vehicles. Booking was fast and friendly. We will rent again in future.
June 7, 2026
Reply from Cruise America
Hi Cassandra,
Thank you for your wonderful 5-star review! We’re delighted to hear that you found our staff friendly, helpful, and easy to work with. It’s great to know that you were able to get the information you needed, view the vehicles, and complete your booking quickly and smoothly.
We truly appreciate your kind words and look forward to helping you with your next adventure in the future!
Customer service we very helpful
Customer service we very helpful. There was no hassle. Everything the person told we was clear and understood.
June 6, 2026
Reply from Cruise America
Hi Kimberly,
Thank you for your wonderful 5-star review! We’re glad to hear our customer service team was helpful and that the process was hassle-free. It’s great to know everything was explained clearly and was easy to understand. We truly appreciate your kind words and look forward to assisting you again in the future!
Reply from Cruise America
Hi Alton,
“Thank you for your wonderful 5-star review! We’re glad to hear Dan was helpful and accommodating throughout your experience. We truly appreciate your kind words and will be sure to share your feedback with him. Thank you for choosing Cruise America, and we look forward to assisting you again in the future!
Was not advised of generator costs or…
Was not advised of generator costs or that the RV did not have a leveling system.
Saw several videos of previous customers who would not recommend CA, therefore we agree and cancelled.
June 5, 2026
Reply from Cruise America
Hi Stephen,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations.
Regarding the leveling system, our motorhomes are equipped with suspension systems that do not require automatic leveling jacks. Similar to most RVs, we recommend parking on a reasonably flat and level surface to ensure proper operation and comfort while camping.
We are also concerned by your comment regarding generator charges not being discussed during the reservation process. We will be reviewing the recorded calls with the reservation representative to determine what information was provided and identify any opportunities for additional training or process improvements moving forward.
We appreciate you bringing these concerns to our attention, as feedback helps us improve our communication and customer experience.
Your booking representatives were…
Your booking representatives were excellent!
Unfortunately, I had to cancel the booking because of personal reasons.
I cancelled it using your online and also talking with the cancellation department, she confirmed it and she said I will be receiving a full amount of deposit. I would like to receive a confirmation email as stated. I still haven’t received it.
Thank you,
Young Lewis
June 4, 2026
Reply from Cruise America
Hi Young,
Thank you for your wonderful 5-star review! We’re delighted to hear that you had a positive experience with our team. Providing clear information and helpful service is always our goal, and we truly appreciate you taking the time to share your feedback. Thank you for choosing Cruise America, and we look forward to assisting you with your next adventure!
Impressive customer service!
Representative Greg Stephus was very competent and helpful for this first time user. Gladly answered all my questions with no sense of rush. I look forward to this level of care when I pick up my reserved RV!
May 31, 2026
Reply from Cruise America
Hi Constance,
Thank you for your wonderful 5-star review! We’re delighted to hear that Greg provided such competent and helpful service during your first RV rental experience. Taking the time to answer questions thoroughly and ensuring our customers feel comfortable and informed is exactly the level of service we strive to provide.
We’ll be sure to share your kind words with Greg. Thank you for choosing Cruise America, and we hope your pickup and upcoming adventure are just as enjoyable as your reservation experience!
Reply from Cruise America
Hi Joseph,
Thank you for your wonderful 5-star review! We’re delighted to hear that your agent was extremely helpful and knowledgeable. Providing clear information and exceptional customer service is what we strive for, and we’re glad we could assist you. Thank you for choosing Cruise America, and we look forward to helping you with your next adventure!
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