COMPARABLE TO NONE IN MY EXPERIENCE
Just a bit of background- as someone who has been dealing with travel agents and websites for booking my cruises for over 35 years, I've seen and experienced every level of service, from the top drawer to the truly dire.
I looked at Cruise Compare mainly because of all the buzz I've been picking up of late, and I'm glad that I did. The site itself is simple, concise and easy to use, without being overblown. The info I wanted was there to hand, minus the waffle and hype. Refreshing, that.
Speaking to staff on the phone about one small query I had, the answer to my question was forthcoming within the hour- the agent actually went and double checked with the cruise line, apparently. I was promised a call back within four hours- it came within one. Might not sound like much to some I admit, but I appreciate that kind of courtesy and service.
The bottom line for me was this: I was made to feel that my custom was valued, that my requirements and satisfaction were paramount, and that everything was dealt with properly, promptly. No gibberish. No glib sales pitch to sell me 'extras'. In short, Just what I wanted. They even came up with decent flights for me both ways.
Thanks to all the lovely people at Cruise Compare; here's wishing you a Merry Christmas and a Happy New Year.
December 22, 2016
Unprompted review