Crutchfield Reviews 22,322

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their exceptional quality and the advanced features of the equipment. Many consumers are particularly impressed with the fast and secure delivery service, noting that items arrive well-packaged and often ahead of schedule. The staff and customer service team are frequently commended for their extensive product knowledge, helpfulness, and ability to guide customers through product selection and installation. However, some customers also noted issues with incorrect wiring adapters or parts that did not fit as expected, leading to frustration during installation. A few people experienced delays in delivery or packages being dropped off at incorrect locations, and some were dissatisfied with the company's policy regarding product failures shortly after purchase or the lack of signature requirements for high-value shipments.

What people talk about most

Product

Consumers generally express satisfaction with the product offerings. Many reviewers highlight the ease of... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and prompt... See more

Customer service

Clients share positive opinions on customer service. Many reviewers praise the excellent and great customer... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the amazing quality of products, such... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their knowledge and helpfulness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was an excellent experience as always with Crutchfield. The shipping to Puerto Rico was super fast. The expectation was to get it by Thursday but was at home on Monday. Thank you so much! Total... See more

Rated 5 out of 5 stars

I buy from Crutchfield for two things, pricing, but most importantly their customer service and product knowledge. Their reps know their stuff and have never disappointed me! This time my rep was Stev... See more

Rated 5 out of 5 stars

I was looking for a aftermarket stereo for my son. He needed a double din stereo with carplay, wiring interface, speakers, dash kit and wiring harness. I used the Crutchfield ready harness service for... See more

Rated 5 out of 5 stars

I recently purchased a stereo receiver to replace a 30 year old one, I wasn't sure if such a thing still existed. After talking with a very helpful sales person, Andrea, we found the perfect receiver... See more


Company details

  1. #15 of 113 best companies in Electronics Store
  2. #1 of 7 best companies in Camera Store
  3. #2 of 11 best companies in Hi-fi shop
  4. #1 of 4 best companies in Home Theater Store
  5. #1 of 7 best companies in Home Audio Store
  6. #1 of 4 best companies in TV store

Information provided by various external sources

Free Shipping with delivery in 3 days or less and Lifetime Tech Support with your purchase. Call 888-955-6000 for custom-tailored advice on audio/video electronics for the Car and Home.

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

22K reviews

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Replied to 57% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Incredible

Incredible. Crutchfield’s customer service is refreshing. Easily talk with real people that are super helpful. I don’t how they prepped the order and had it arrive so quickly, but I really appreciate it. Everything correct and works as I dreamed. Thank you!

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding

Outstanding. Crutchfield had everything needed for a great radio install on my wife’s 2002 Beetle. The custom wiring is definitely worth it.

March 31, 2026
Rated 5 out of 5 stars

88 Bronco

I recently bought a 1988 Bronco (3rd owner) the factory stereo was shot and it needed to be replaced. While looking on-line, Crutchfield seemed the way to go, everything i needed to do the swap out was listed out for me. Thanks to the instructions provided the installation was easy.

April 3, 2026
Rated 5 out of 5 stars

Very friendly and helpful customer…

Very friendly and helpful customer service. It was apparent the representative I spoke with wanted to make sure I was completely satisfied with the selections I made. I’ve purchased many items from Crutchfield over the past 15 to 20 years and have never been disappointed. Thank you for another great experience!

March 30, 2026
Rated 5 out of 5 stars

The prices couldn’t be beat

The prices couldn’t be beat. Shipping was very fast, I’m not even sure how it was possible for it to be that fast. I was shipped an incorrect wiring adapter for my speakers but customer service was very friendly and helpful and had the correct adapter at my door in two days. The installation instructions were very clear and helpful also. Zero regrets using Crutchfield.

March 25, 2026
Rated 5 out of 5 stars

CRUTCHFIELD ROCKS!!!customer service technician was…

My customer service technician was very friendly and knowledgeable also patient which is very important to me.
He had everything I wanted, told me how everything would work together and keep in touch to make sure I was satisfied. Crutchfield done and excellent job at packaging and shipping my order. It got here in fine shipping in the time frame promised

April 2, 2026
Rated 5 out of 5 stars

Effortless

I appreciate being able to input my make and model and given listings of compatible options. The addition of the speaker connectors made installation very easy. Effortless service and am very happy with my new speakers.

March 31, 2026

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