Crystal Heaven London Reviews 

258
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 159 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning designs and comfortable fit, noting that the jewelry looks wonderful and suits various piercings effortlessly. Consumers often mention the exceptional quality of the items, noting they remain bright and shiny without fading or causing any discomfort. Buyers are also very satisfied with the prompt delivery service and the dedicated customer support team that quickly resolves problems. Some reviewers were not happy with certain products, mentioning that specific jewelry items fell out easily because of faulty closures or catches. A few individuals experienced difficulties regarding delivery delays or minor product defects during their purchasing journey.

What people talk about most

Product

Reviewers highlight positive aspects of product, describing the jewelry as stunning, highly comfortable, and... See more

Quality

Consumers find quality to be positive, frequently highlighting the beautiful designs and sparkly appearance... See more

Customer service

People report positive experiences with customer service, noting that representatives are friendly, quick to... See more

Delivery service

Clients share positive opinions on delivery service, highlighting consistently fast postage and efficient... See more

Order

Customers report great satisfaction and delight with their order experience, highlighting quick delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service! Have so many of crystal London earrings all unique in their own way. Had an issue with a stone falling out after only a few days. Which is unusual so never had this issue b... See more

Rated 5 out of 5 stars

Absolutely beautiful jewellery - I won't be shopping anywhere else! There was so much choice for all different types of piercings and everything matches effortlessly. The quality is great and I now do... See more

Rated 5 out of 5 stars

Im glad i found their page via facebook. Their jewellery looks stunning in photo but face to face, even more beautiful! Happily with the quality and style, feel very comfortable compared to the on... See more

Rated 5 out of 5 stars

Crystal Heaven is the absolute best place to buy your jewellery from. High quality and amazing prices, plus there is so many amazing pieces to choose from..... Their customers services is brilliant to... See more


Company details

  1. Jewelry Store

Written by the company

Thoughtfully designed & handcrafted jewellery since 2013. Experienced an issue with your item, delivery or anything else? Please get in touch with us via email and we'll do everything we can to help ♡


Contact info

4.8

Excellent

TrustScore 5 out of 5

258 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(258)

159 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Just as described

Lovely earrings – very delicate and easy and comfortable to wear. Perfect for smaller ear piercings and they look just like the pictures. Really happy with them!

March 10, 2026
Unprompted review
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Rated 5 out of 5 stars

I have a metal allergy and this company…

I have a metal allergy and this company has been a life saver! They have always given me full details on the materials used and supported me with any queries. The pieces are beautiful and I wear them daily without any issues at all which is huge for me! I also had an issue with a broken earring which they were prompt to resolve and I couldn’t be more thankful :)

February 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Great

Great jewellery company would definitely recommend some beautiful earrings

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing jewelry and quality

Amazing jewelry and quality, can’t wait to order more! Ordered my stack a months ago and didn’t have any issue with it so I will reccommend them so much!

January 30, 2026
Unprompted review
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Rated 5 out of 5 stars

Love it

Love it. The metal is great, doesn’t change colour. Been buying here for years

February 23, 2026
Unprompted review

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