Crystalmaintenanceltd Reviews 3

We had a leak coming from the sink trap underneath out kitchen sink so i called a company who sent the work to this company.

One engineer came and assessed the sink and then said he would ask his manager for a quote. After returning he quoted £600 (550 for the work and 50 for the call out fee). I panicked and accepted the quote, after he fixed the leak it turns out all he did was take the trap off and refit it.

Took him 10 minutes for 600 quid, Avoid at all costs

I called as I had a leak in my hot water tank. The price quoted for the call-out was £49, a further charge of £75 for locating the leak was added. I have ended up paying £478 in total to make the leak safe and been given a further quote or £1675 to repair the tank. I felt uncomfortable as two young men arrived as I was in the house alone and obliged to pay for this initial temporary fix. I feel I have been ripped off and subsequent enquiries have shown me it would be cheaper to remove and replace the unit. I would not recommend this company or use them again.

**Avoid — poor workmanship, pressure to pay, and serious concerns after reading other reviews**

I contacted this company for a leak from the U-bend under my sink after being connected through Google’s recommended business feature. This turned out to be a serious mistake.

Umer attended with another person. From the outset, I had very little confidence in their experience, professionalism, or technical knowledge, so I stayed and watched the work closely.

In my opinion, no proper diagnosis or meaningful repair was carried out. The pipework was simply taken apart and put back together again, with no clear explanation of what had actually been fixed or why the charge was justified.

Despite this, I was charged £150 and felt pressured to pay immediately, with the clear impression that they were not going to leave until I did. The situation felt uncomfortable and unprofessional. Thankfully I knew I was able to refund this through Google for recommending them.

What concerns me even more is that, when I checked the company’s Google reviews afterwards, I saw a number of other reviews describing similar concerns around poor workmanship, high charges, and pressure to pay. Some of those reviews also appeared to mention vulnerable or elderly customers. I cannot personally verify those other experiences, but I found it extremely concerning, especially as those reviews no longer appear to be visible.

Based on my own experience, I would strongly advise others to be extremely cautious before allowing this company into their home, particularly anyone vulnerable, elderly, or likely to feel intimidated by pressure to pay on the spot.

I would not use this company again and would not recommend them.