Poor customer service. Website shows a 12 month warranty on all items. Reported a faulty item 11 months after buying it due to it just completely losing all power and was told it's down to wear and te... See more
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Such a shame they seem to be running Cuckooland into the ground. I ordered a dark pink bed but received a cream colour instead. I sent photos to their customer service team and I have been told that a... See more
The experience with Cuckooland.com has been probably the best I’ve ever had. Our midsleeper bunk bed is brilliant quality. Especially loving the stair storage and the design is perfect for our daughte... See more
Company replied
Added bed to basket. Told there was 1 left in stock so purchased it. Website immediately changed to say bed now out of stock. Then received email being told bed was not in stock after all - no refund... See more
Company details
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2.5
Poor
726 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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First Class Customer Service
Excellent customer service from the Cuckooland team - had a large weathervane that starting peeling paint only 2 years after purchase - contacted the company with pictures - they accepted responsibility and contacted the manufacturer who agreed to replace it. The new weathervane arrived today. Thanks Cuckooland customer service team.
January 11, 2024
Unprompted review
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Fast delivery and product exactly as…
Fast delivery and product exactly as described
January 10, 2024
Unprompted review
Reply from Cuckooland
5 Stars! Wow! Thank you so much for sharing your feedback with us. We hope that your next visit to Cuckooland is equally as impressive.
Reply from Cuckooland
Thank you for your lovely Review. We are pleased that you love your new bed order. We hope that you will be back to see us again soon, thank you!
Reply from Cuckooland
Thank you for your lovely Review. We hope that you will be back to see us again soon, thank you!
Reply from Cuckooland
Thank you for your 5 star Review. We hope to see you back at Cuckooland again soon - happy shopping!
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Very smooth transaction
Very smooth transaction, it’s the first time I have ordered anything from Cuckooland and was very happy by their service. I am equally impressed with the Lotus grill that I received. It was very well packaged and arrived within 4/5 days from purchase date. I might add being so close to Christmas I thought that was fab. I will definitely be ordering again and recommend to fellow Campers etc on our travels.
December 18, 2023
Unprompted review
Reply from Cuckooland
Thank you for your fabulous Review. We're so pleased that you found your Cuckooland experience to be 5 Star worthy and hope that you will be back to see us again soon!
Quality furniture - Quality customer Services
Great company always been quick to respond to questions! Bought a bookshelf for son in the sale - great product looks amazing! Thank you!
December 11, 2023
Unprompted review
Reply from Cuckooland
Thank you for your glowing Review! Your comments about our Customer Service Team are wonderful. We are pleased that they were able to help you. Please do pop back and see us again soon!
Dreadful customer service and…
Dreadful customer service and experience. I ordered a bed for Christmas for my son and it said it would come on time - I got a generic response when asking for an update, my phone call was not returned and now the phone lines are diverted to voicemail despite saying they will shut on the 23rd which isn’t yet. Unbelievably poor and disappointing service, do not order from them
December 22, 2023
Unprompted review
Reply from Cuckooland
We saddened to read your comments on your review. We would never wish for any customer to feel like this and always do our best to assist when issues do arise. We have sadly experienced unavoidable delays. We completely understand how frustrating this is and are truly sorry for the disappointment caused. We are continuing to closely monitor your order and will provide updates as the situation progresses. We are so grateful for your patience and appreciate your kindness during this time. Thank you for keeping your custom with us.
My experience with ArrowXL's delivery…
My experience with ArrowXL's delivery service for the child's bed I purchased from Cuckooland has been exceptionally disappointing. The initial delivery failed, falsely claiming absence despite three adults being present. The second attempt cited difficulty reaching the building, even though I had relocated with a 7.5 van, using a parking area they overlooked on Google Maps. This resulted in a redelivery post my son's birthday, making it the worst delivery experience. I strongly discourage anyone from using ArrowXL's services due to this highly frustrating and inconvenient ordeal.
P. S pictures provided by ArrowXL from outside block of flats and from opposite side of road. Just before building is road to parking area for 70 cars which are certainly enough for 7.5t but driver possibly missed it. I updated phone number in their system and requested to follow up with driver, but they ignored it and called my wife number which wasn't available as they report 2 hours delay so she went to work.
P.P.S
They promised that someone will contact me about redelivery within 24 hours. Last failed delivery was 13/12 today 16/12 I send 1 email and rang them to get an update about redelivery no reasonable reply but promises that someone will contact me Monday 18/12 what potentially will move delivery to 21/12 as minimum
December 13, 2023
Unprompted review
Reply from Cuckooland
We saddened to read your comments on your review.
As advised yesterday, the crew did attempt to deliver this on 08.12 however no one was home. The crew managed to park within a loading bay on the first attempt which wasn’t available yesterday for the crew that re attempted. Following this, the crew also called to speak to you on 08.12 to advise.
This was then re booked for delivery yesterday. Unfortunately, the crew couldn’t get to the property in a 7.5t vehicle and did attempt this.
We have since spoken to you on the phone and email to advise you that your order has now been placed on a small van routing and the team will contact you directly within 24 hours to rebook.
In addition to this, shared all images of the proof of attempted delivery and the attempted calls to get hold of you by the crew.
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Great communication
Great communication, very prompt delivery with a good delivery provider
December 6, 2023
Unprompted review
Reply from Cuckooland
Thank you for your fabulous Review. We're so pleased that you found your Cuckooland experience to be 5 Star worthy and hope that you will be back to see us again soon!
Amazing!
Quick ordering and delivery. Very easy to assemble and good solid bed. Very happy with purchase.
December 8, 2023
Unprompted review
Reply from Cuckooland
Thank you for your glowing review on one of our Cuckooland beds. We are pleased that you received this so quickly. We look forward to welcoming you back to Cuckooland again soon.
Absolutely brilliant service!
Absolutely brilliant service before during and after. Bought a Large Oval House pod from Cuckooland - went to their showroom and met with a very knowledgeable Nathalie who talked to us about the process. She answered everything we threw at her and even managed to convince us that she was having fun at the same time! The team who installed the pod arrived exactly when they said they would and worked hard all day building our pod from scratch. We really are so delighted with it. Thank you for your good old fashioned customer service and for making the experience enjoyable!
November 1, 2023
Unprompted review
Reply from Cuckooland
Thank you for your glowing review on our Large Oval House. Nathalie will be over the moon to read your comments! We are pleased that she was able to help you with your purchase. We look forward to welcoming you back to Cuckooland again soon.
Gaming bed, not suitable for children
We initially had issues where they were not prepared to replace damage wood as a result of their assemblers assembling, after sending video, evidence and pictures they change their tune. First issue.
Second issue, this is a gaming bed predominantly used for a child, however, the wood is so so soft, it damages very very easily. I would not recommend this bed for a child due to this and the appearance will soon change. Why a harder word is not used. I have no idea, my advice would be do not purchase for a child.
There response below completely misses out the fact the wood is too soft and damages really easily and is NOT FIT FOR PURPOSE FOR A CHILD. DO NOT PURCHASE
December 1, 2023
Unprompted review
Reply from Cuckooland
Dear Paul, Reviews are incredibly important however if they are not factual then they are just misleading and damaging for no other reason than to be spiteful. There was never any resistance to replacing the parts, in fact, we insisted upon it. The issue arose when you wanted to return the bed after it had been installed because you didn’t like the colour. The bed's whitewash finish was explicitly stated, supported by detailed images showcasing the product.
The installation was executed by the delivery team, not originally scheduled for this task as you hadn't opted for installation during purchase. However, you offered them £100 in cash for the service, a transaction recorded on video from your Ring camera, shared with us. Consequently, the bed became ineligible for return.
After a few weeks, you approached us again claiming that the wood was soft and prone to denting. You demanded £100 threatening negative reviews if we didn't comply. Regrettably, we declined as we don't yield to such coercive tactics. Our product, crafted from Pine, possesses qualities ideal for furniture, especially children's beds. While Pine may be softer than oak or walnut, it is a favoured choice for various valid reasons.
We operate as a business, committed to upholding integrity and product quality.
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Great would highly recommend to anyone
December 3, 2023
Unprompted review
Reply from Cuckooland
Thank you for your fabulous Review. We're so pleased that you were impressed with us. We hope that you will be back to see us again soon, thank you!
Great customer service
Product slightly damaged on delivery but cannot fault how Cukooland resolved the issue - very friendly and professional team. Thank you for your help.
November 30, 2023
Unprompted review
Reply from Cuckooland
Thank you for your glowing Review! Your comments about our Customer Service Team are wonderful. We are pleased that they were able to resolve this for you and that you now have the perfect order! Please do pop back and see us again soon!
Very impressed with the handling of my…
Very impressed with the handling of my first order with Cuckooland. Unfortunately the first set of lights had a few of the lamps damaged in Transit. Once reported (with photo evidence). Another set was sent straight away. Lights really nice and excellent Customer Service.
December 1, 2023
Unprompted review
Reply from Cuckooland
Thank you for taking the time to share your feedback with us. We are over the moon to hear that a member of our Customer Service team was able to assist you. Please do pop back to our Cuckooland again soon, hopefully for another 5 Star experience!
Awesome value and service.
Awesome value and service.
Ordered a detachable bunk some parts were damaged they went above and beyond & happily replaced in full.
Very good service all round especially from Leah in customer service (team leader).
November 13, 2023
Unprompted review
Reply from Cuckooland
Thank you for your incredible Review! Your comments about our Customer Service Team Leader, are wonderful. We are pleased that she was able to resolve this for you and that you now have the perfect order! Please do pop back and see us again soon!
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Very good company
September 15, 2023
Unprompted review
Reply from Cuckooland
Thank you for your lovely Review. We hope that you will be back to see us again soon, thank you!
Great products and excellent customer…
Great products and excellent customer service
November 21, 2023
Unprompted review
Reply from Cuckooland
Thank you for your glowing Review. We're so pleased that you were impressed with our Customer Service! We hope that you will be back to see us again soon, thank you!
Great customer service, speedy delivery.
I bought a Le Feu bioethanol fire. Customer service was great and speedy delivery. We are very happy with our purchase thank you.
July 24, 2023
Unprompted review
Reply from Cuckooland
Thank you so much for taking the time to share your lovely 5 Star Review with us. We're thrilled that you are so happy with the product ordered and service received. We hope to see you back at Cuckooland again soon.
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