Poor customer service. Website shows a 12 month warranty on all items. Reported a faulty item 11 months after buying it due to it just completely losing all power and was told it's down to wear and te... See more
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Such a shame they seem to be running Cuckooland into the ground. I ordered a dark pink bed but received a cream colour instead. I sent photos to their customer service team and I have been told that a... See more
The experience with Cuckooland.com has been probably the best I’ve ever had. Our midsleeper bunk bed is brilliant quality. Especially loving the stair storage and the design is perfect for our daughte... See more
Company replied
Added bed to basket. Told there was 1 left in stock so purchased it. Website immediately changed to say bed now out of stock. Then received email being told bed was not in stock after all - no refund... See more
Company details
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2.5
Poor
726 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from Cuckooland
Thank you for your kind review, we are so pleased that you are happy with the service provided by our lovely Customer Service Team. We look forward to welcoming you back to Cuckooland again soon.
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Pix rug
Bit of a mix up with the rug they sent out to me, but Leah got things all sorted, sending out the right one and now I have a gorgeous rug for a great price!
September 6, 2023
Unprompted review
Reply from Cuckooland
WOW! Your Review is absolutely glorious and your kind words have bought a smile to all our faces here at Cuckooland HQ! We pride ourselves on providing the very best service and to receive your lovely feedback truly has made our day. We cannot wait to welcome you back again soon.
Leah West has been exceptional in…
Leah West has been exceptional in consulting us on the small oval garden pod. We have laid the foundation, booked an electrician and now ready to make our purchase. Thank you.
August 15, 2023
Unprompted review
Reply from Cuckooland
Thank you for your awesome 5 Star Review! We're overjoyed that Leah was able to assist you so effectively with your enquiry. She looks forward to speaking with you shortly to take your order for your wonderful Pod!
Reply from Cuckooland
Thank you for your glowing review, we are so pleased that you are happy with your new Cuckooland order and it's quick delivery. We look forward to welcoming you back to Cuckooland again soon.
Great Customer Service
I ordered a beautiful patio set from Cuckooland for my birthday lunch. The delivery date ended up being the day of the party and I initially couldn't arrange an earlier date but Leah West, Customer Service Team Leader, went above and beyond to get it delivered the day before. The set is fabulous and was a big hit on the day.
August 11, 2023
Unprompted review
Reply from Cuckooland
This review has made us feel great! Thank you for your outstanding Cuckooland Review! It's great to hear that Leah, a member of our Customer Service Team was able to help assist you with a quick delivery and we can't wait to welcome you back again in the future.
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Fantastic Customer Service!
I have just received fantastic customer service from Leah at Cuckooland. I raised an issue at 6pm and was contacted by 10am the following morning. Leah was empathetic, friendly and resolved the issue super quickly, nothing was too much trouble and I’m now looking forward to the delivery of my daughter’s new bed.
Thank you so much for your help Leah, I’m a very happy customer!
August 30, 2023
Unprompted review
Reply from Cuckooland
Thank you for your outstanding review! We are so delighted to hear that you’ve been left feeling amazed by our service and that Leah was able to assist you with your order. She will be made up to read such wonderful words! We look forward to you shopping with us again at Cuckooland.com.
Happy experience on treehouse Bed!
Happy experience! Nice for the Treebed! Children love it very much!
August 30, 2023
Unprompted review
Reply from Cuckooland
Thank you for your glowing review, we are so pleased that you are happy with your new Treehouse bed! We look forward to welcoming you back to Cuckooland again soon.
Would highly recommend them
I bought a garden set from Cuckooland and was very happy with the whole ordering/delivery etc. I am also really pleased with the quality of the goods and their customer service is excellent!
August 22, 2023
Unprompted review
Reply from Cuckooland
WOW, thank you! Your Review is absolutely incredible and we're so pleased that you love your Cuckooland Garden Furniture set. We hope that you will be back to see us again in the future.
A wonderful customer service and bed is…
A wonderful customer service and bed is just like mentioned on the website
Very good quality
August 30, 2023
Unprompted review
Reply from Cuckooland
Thank you for your glowing 5 Star Review. We're overjoyed that you were so pleased with your Cuckooland experience and the service received by the team. We are always happy to help and can't wait to welcome you back again in the future!
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Highly recommended
Quicker delivery than I expected and was also kept up to date with ETA. Lots of variety on the website. Would recommend.
June 21, 2023
Unprompted review
Reply from Cuckooland
Thank you for taking the time to share your feedback with us. We hope that you love your order and are thrilled we were able to get it to you so promptly! Please do pop back to our Cuckooland again soon, hopefully for another 5 Star experience!
Reply from Cuckooland
Thank you for your fabulous Review. We love hearing from our happy customers and hope that we will be welcoming you back to Cuckooland again soon.
Very pleased
Excellent service and choice of furniture. Well packed and delivered on time. Great communication. So refreshing to have good customer service these days.
August 29, 2023
Unprompted review
Reply from Cuckooland
Thank you for your glowing 5 Star Review! We're over-the-moon to read your kind and complimentary feedback and hope that your next visit to our Cuckooland is equally as impressive!
Excellent bed and the customer service…
Excellent bed and the customer service was superb. Brilliant tracking and the delivery guys were awesome. I will be ordering our kids accessories and bedding etc from Cuckooland from now on. Very happy
August 16, 2023
Unprompted review
Reply from Cuckooland
Thank you for your amazing 5 Star Review! We truly do treasure each and every star and we're so pleased to hear that you will be back to order with us again in the future. We hope to see you soon!
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Great experience with Cuckooland
We purchased two Oliver’s Furniture beds which were perfectly assembled by George. He was so friendly and diligent and the beds look amazing. Our kids are so happy with them. Would definitely recommend Cuckooland.
August 17, 2023
Unprompted review
Reply from Cuckooland
WOW, your Review is incredible! Thank you ever so much for sharing your wonderful feedback with us, we're thrilled to hear that you were so happy with the service George provided. The Oliver range is fantastic and we're sure that you will love your beds for years to come!
Excellent customer service
I ordered three wooden stools from Cuckooland. Unfortunately one was only in stock and I was was contacted by customer service to let me know this soon after purchasing. They arranged for the two other stools to be delivered at a later date. Their customer service team were extremely helpful and kept me updated as to when the stools would be delivered. It’s always a nice touch when you deal with a company that cares about their customers.
The stool were of excellent quality and were exactly as described. I would highly recommend shopping at Cuckooland.
June 22, 2023
Unprompted review
Reply from Cuckooland
This review has made us smile! Thank you for your outstanding Cuckooland Review! It's music to our ears to hear that you were so happy with both your shopping experience and a member of our Customer Service Team and we can't wait to welcome you back again in the future.
A truly lovely company
A truly lovely company! I bought a bed from them 6+ months ago but didn't open it immediately due to family illness. When we finally opened it there was minor damage to one of the boards. Although I was outside the time limit, they very kindly sent a replacement part to me at no extra charge.
Lovely company, fabulous service; and they kept me updated throughout the process - thank you so much!
July 19, 2023
Unprompted review
Reply from Cuckooland
An amazing 5 star! Thank you for your truly outstanding Review. Our Customer Service Team is overjoyed by your super kind and complimentary feedback. Here at Cuckooland we put our customers at the heart of everything that we do and it truly incredible to receive feedback like this. We hope to welcome you back again soon
Lovely bed
Lovely bed for my little girl - we ordered the Willow Kids Solid Wood Day Bed - lovely sturdy bed and easy to put up!
August 16, 2023
Unprompted review
Reply from Cuckooland
WOW, thank you so much for your wonderful Review for the Cuckooland Willow Kids Bed! We're thrilled that you are so happy with your order and that installation was easy and straight forward for you. Please do pop back and see us again soon!
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Second to None!
Over the last year, I have purchased an amazing bed and super cute wooden toys for my grandson from Cuckooland and can only say great things about it. The customer service is second to none, the products are all of the highest quality, so beautiful and loved.
August 14, 2023
Unprompted review
Reply from Cuckooland
Thank you so much for your incredible review. We are over the moon to hear that your Grandson is still using his bed and toys from us. We can't wait to welcome you back to Cuckooland again soon.
Fantastic Customer Service
Fantastic customer service. Answered my questions and helped with my query super quick. Many thanks.
August 11, 2023
Unprompted review
Reply from Cuckooland
Thank you for your wonderful Review. Our customer service to will be over the moon to receive your kind feedback and we cannot wait to welcome you back to Cuckooland again soon!
Lovely bunk bed for my kids
August 9, 2022
Unprompted review
Reply from Cuckooland
Thank you for your glowing review on our Kids Bunk Beds! We are so pleased that you love it just as much as we do! We look forward to welcoming you back to Cuckooland again soon.
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