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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the website for its ease of use and the positive user experience it provides, making it simple to connect with others. Many highlight the staff's helpfulness and responsiveness, noting their efforts in maintaining a safe and supportive environment. People appreciate the platform for facilitating connections and fostering a sense of community. However, some customers also noted issues with the service, specifically mentioning a buggy interface and problems with the social media features like forums and messaging. A few people expressed concerns about the verification process for professional cuddlers and the company's handling of reports and account bans.

What people talk about most

Website

Clients share positive opinions on the website, appreciating its proactive approach and the helpfulness of... See more

User experience

Users describe positive interactions with the platform's user experience. Many customers appreciate the ease... See more

Staff

Customers had positive experiences with staff. Many reviewers describe the people they interact with as real,... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the service for safety,... See more

Social media

People report ambiguous experiences with social media. Many reviewers appreciate the platform as a wonderful... See more

Based on these reviews

Rated 5 out of 5 stars

This is a wonderful website that connects those in need of platonic cuddling. I've met lots of great cuddlers since 2018. My account is CaringSoul. That's how long I've been with this site. The modera... See more

Company replied

Rated 5 out of 5 stars

I have a profile on here and it’s been such a wonderful experience. People can book me so easily, and everything from nearby matches to booking ahead feels effortless. Even cancellations are smooth an... See more

Rated 5 out of 5 stars

Cuddle comfort has been a positive experience as long as you understand what the website is for, what they are trying to accomplish, and are willing to follow the rules. The majority of people I have... See more

Rated 5 out of 5 stars

Cuddle Comfort has become a transformative part of my life. I have met some of the most incredible men along this journey. Not only did I have a great experiences at the session, but I’ve made long-te... See more

Company replied


Company details

  1. Business to Business Service
  2. Social Club

Written by the company

Cuddle Comfort is the leading platform dedicated to wellness and therapeutic, platonic touch. We connect people with professional cuddlers and enthusiasts within a welcoming environment built on a foundation of safety and respect. Our community is governed by a strict code of conduct with a zero-tolerance policy for any romantic or sexual solicitation. With a focus on consent and clear platonic boundaries, it’s easy to browse profiles, message members, and arrange local cuddle sessions for emotional support, stress relief, or the simple warmth of human connection. Note on reviews: We enforce a strict platonic-only policy to protect the integrity and purpose of our community. A significant share of negative reviews are posted in retaliation by members who were banned for breaching these rules. We stand firmly by our commitment to platonic cuddling.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

167 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 42% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality companionship

Find quality companion to cuddle. Many in your area. The site is organized so you can find cuddlers in your area and select those who are active and have great reviews (called karma). Easy to use, just sign up, and find a pro cuddler that good fit for you.

October 18, 2025
Unprompted review
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Rated 2 out of 5 stars

Harry Hines Pro

Some of us genuinely want platonic cuddles, others, not so much. These cuddle sessions are set up for failure. The company makes their 15% regardless

August 31, 2025
Unprompted review
Rated 5 out of 5 stars

Very surprisingly pleasant!

It has been surprisingly pleasant. Clients are respectful and dependable. I’m looking forward to continuing to grow my clientele moving forward with cuddle comfort!

October 24, 2025
Unprompted review
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Reply from Cuddle Comfort

Hi Nicole, I'm happy you've had a good experience growing your clientele and hope you continue to establish yourself with our community. Thanks for the feedback.

Rated 5 out of 5 stars

Everyone is ao sweet on there

Everyone is ao sweet on there. Its so good to have that human connection.

October 23, 2025
Unprompted review
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Reply from Cuddle Comfort

Hi Karen, we love our community! And yes I agree, human connection is growing in importance as the world continues down the path of digitisation. Thanks for the feedback.

Rated 5 out of 5 stars

Great way to relax while meeting new people.

A great way to meet new people, build connections all while cuddling. You can read people's karma to know how others viewed there cuddling and feel safe while going to sessions.

October 19, 2025
Unprompted review
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Reply from Cuddle Comfort

Hi Amanda, pleased you are finding the karma feature useful and finding relaxation in your sessions! Thanks for the feedback.

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Rated 5 out of 5 stars

Easy communication on user friendly…

Easy communication on user friendly website. Great networking tool to meet new people. My experience has been wonderful.

October 18, 2025
Unprompted review
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Reply from Cuddle Comfort

Hi Jessie, glad you find the website interface easy to use. Thanks for sharing!

Rated 5 out of 5 stars

I’ve had a great experience using this…

I’ve had a great experience using this site! It’s easy to navigate, the profiles are detailed, and it’s simple to find professional and respectful cuddlers. The platform makes scheduling sessions straightforward, and I feel safe and comfortable using it. I’m grateful that this site helps so many people find connection and relaxation. Highly recommend for anyone looking for a positive cuddle experience.

October 14, 2025
Unprompted review
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Reply from Cuddle Comfort

Hey there, happy you found it so easy to find cuddlers and schedule sessions. Thanks for sharing your feedback.

Rated 5 out of 5 stars

Positive

Positive, easeful first pro cuddling experience

This site has made it easy for me to get started. I really appreciate the rating and review system, which makes me feel safe about going into intimate spaces with a stranger and expecting that my boundaries and safety will be respected. I just had my first professional cuddling experience and it was really positive. I'm grateful for the opportunitiy to do this with low administrative overhead!

October 8, 2025
Unprompted review
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Reply from Cuddle Comfort

Hi Emma, I'm pleased you're finding 'Karma' (our profile review system) helpful in assessing trust in other members before meeting up. Thanks for sharing and I hope you continue to have positive experiences.

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Rated 5 out of 5 stars
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Reply from Cuddle Comfort

Hi C.L.D, it was a pleasure helping you with your support requests. I wish you all the best as you settle into our platform. Thank you for the feedback.

Rated 5 out of 5 stars

Cuddle comfort / Safe and Platonic

Cuddle comfort is such a great platform. They work so hard at making it a safe space for everyone. I greatly appreciate how supportive and strict their team is to make sure this is a platonic space. Looking forward to many more bookings through them.

September 30, 2025
Unprompted review
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Reply from Cuddle Comfort

Hello AJ Madrid, thank you for your comments and highlighting our moderating standards. It's true that we are known in the cuddle community for being strict. Sometimes we are known for being 'too strict' but we are happy to carry that label considering the misconceptions we face.

Rated 1 out of 5 stars

Cuddle Cash

I've been on the site for several years and voluntarily deleted my account after seeing so many biases. I can affirm from what I have seen that the negative reviews are completely accurate.

May 30, 2025
Unprompted review
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Reply from Cuddle Comfort

Hello PMvines, thanks for re-posting your review. Sorry our platform wasn't the right place for you. There are a couple of alternatives to try and so I hope you find what you're looking for.

Rated 5 out of 5 stars

Cuddle Comfort has been transformative

Cuddle Comfort has become a transformative part of my life. I have met some of the most incredible men along this journey. Not only did I have a great experiences at the session, but I’ve made long-term friends. And I truly have a deeper understanding of what men go through and what their perspective is. This has been an invaluable lesson that I would not have learned anywhere else. My respect for men has grown immeasurably . I’ve also learned a lot about myself, as well. And I have always respected the health, benefits of touch and personal interaction, but Cuddle Comfort has amplified that. Men and women should meet on more intimate levels in order to fill the gaps between what we don’t realize about each other and how we can be better connected as friends and lovers and a community altogether.

September 29, 2025
Unprompted review
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Reply from Cuddle Comfort

Hi there, thank you for such a unique and interesting review. I'm so glad that your time with us has led you to discover new insights that apply to day to day life.

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Rated 5 out of 5 stars

1st Cuddle Session Ever

Very easy going & personable. He hosted & the environment was very relaxing & enjoying.
He was very understanding with me since this was my very 1st cuddle session ever. Made it so comfortable for me.

September 23, 2025
Unprompted review
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Reply from Cuddle Comfort

Hi C. Coleman, I'm really glad your first session went so well. I hope you have many more positive experiences to come. Thanks for sharing!

Rated 2 out of 5 stars

Honestly, It's a Hookup Site

Let's just be honest--this is a potential sex hookup site, though those that run it claim it is only "platonic" and they will ban anyone for making it more than that. They supposedly read your messages so if you slip up and suggest cuddling nude or doing something sexual they will delete your profile. The problem is that most in-person meetings from those on this site turn sexual and those in charge can do nothing about that.

I've met with a couple dozen people on the site--the men have all been sexual (and all got nude) and the women "professionals" were about 50/50, either initiating sexual cuddling or dropping hints that they're willing to go further than platonic but would require more money.

Some of my experiences were very good, others were weird. The posted post-cuddling "karmas" (reviews) by professionals are usually fake and overdone. They want more of your business so they give five-star reviews and tell how great you are to get you to come back (literally!). Guys don't usually post reviews of other non-professionals, especially if they've been hooking up because they want to keep it on the down low.

The highest-rated person I ever met with, who had over 100 reviews, was easily my worst experience and I couldn't figure out why all these people were saying such great things. This person was the opposite of how described in the reviews.

In terms of safety you're on your own--it's risky (I usually host). Identities are easily faked and some profiles have very little information so you have to hope that the company has checked on participants (which from my understanding they don't do).

One more thing--I find this site to be ageist and a bit sexist. Very few participants are older and the few that are over 50 don't get much interest. And there is a lot of confusion when it comes to sexual preferences. To see a straight man say he only cuddles with men would send the signal that he is really bi or gay. Do the operators of this site really think this guy is looking for "platonic?"

One thing that would help would be more forced questions about preferences, health, and required longer self-descriptions. There are too many profiles that say nothing and don't answer the questions listed--require people to give all sorts of detailed information in order to retain membership, and require IDs to protect all involved.

By the way, note that for some of these Trustpilot reviews the company has tracked down the poster to reveal things about them, like they were banned. I wish those running the site would work that hard to screen people before they allowed profiles to be posted. The fact that 99% of the "professionals" are young women charging huge amounts of money to simply hold someone should make you (and the company) skeptical of their intents, while the poor average guys looking for affection get banned if they just hint at something beyond platonic. It's a poorly-run operation that is making money off of sex, despite their claims.

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful Experiences

The people here are very good with boundaries, and being respectful toward each other. I love that. This is a wonderful community.

September 16, 2025
Unprompted review
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Reply from Cuddle Comfort

Hi Zoe, our community really values clear boundaries because it helps us protect our core purpose of being a cuddling-only website. Thank you for mentioning that aspect and for sharing your feedback.

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Rated 5 out of 5 stars

This site is absolutely amazing and has…

This site is absolutely amazing and has helped keep money in my pockets. I have also met some amazing clients as well!

September 8, 2025
Unprompted review
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Reply from Cuddle Comfort

Hi Kasi, I'm really pleased your experience has been so positive. Thanks for sharing!

Rated 5 out of 5 stars

Pro cuddler's experience

I have been on Cuddle Comfort for a few years but only recently started doing sessions. It has been an amazing experience so far and I have met some truly wonderful people.

August 31, 2025
Unprompted review
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Reply from Cuddle Comfort

Hi Colette, it's great to have you back! I'm glad it's been a pleasant experience so far. Thanks for the feedback.

Rated 5 out of 5 stars

Overall great experience

Like any website or app there will always be creeps but once you learn to navigate it is a great site. 10/10 would recommend.

August 28, 2025
Unprompted review
Cuddle Comfort logo

Reply from Cuddle Comfort

Hi BreAnna Stingel, thank you for the 10/10! There can indeed be issues with some members. We're fortunate to have a vigilant community which allows our moderators to take action in good time.

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