Cult Pens Reviews 

92,147
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 3,614 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the vast selection of quality stationery items, rare specialty products, and beautiful custom inks available on the official website. People also love the incredibly secure packaging, which ensures fragile items arrive safely and intact, always accompanied by delightful little sweet treats. Though some reviewers experienced occasional delivery delays or minor order discrepancies, most international buyers still found the overall purchasing process smooth and efficient. Consumers consistently appreciate the highly helpful support team, prompt responses, and the dependable handling of all their favorite art supplies and fountain pens.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the extensive selection and great... See more

Delivery service

Customers had positive experiences with delivery_service, consistently highlighting fast shipping times and... See more

Service

Reviewers mention positive feedback about service, highlighting consistent reliability and efficiency across... See more

Order

Consumers find order to be positive, highlighting a smooth purchasing process and prompt delivery times.... See more

Quality

Reviewers highlight positive aspects of quality, noting that the range of stationery and items consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything was packaged super well, so the inks i ordered made it across the pond safely! This is one of the only places I could find that had Robert Oster's Silent Nite in stock and I'm so glad I did... See more

Company replied

Rated 5 out of 5 stars

Packaging was very secure. There was zero chances of any bottles breaking during shipping (bubble wrapped) and packing peanuts to keep things from rattlong. No surprise import duties and the package t... See more

Company replied

Rated 5 out of 5 stars

Amazing place to browse for amusement & personal presents. High-quality pens from Japan to Germany & many other products nominated for the Japan Stationery Award are available on their website. A spec... See more

Company replied

Rated 5 out of 5 stars

I’ve used Cult Pens before and ordered the newest set of pencils (Polychromos) that were selling fast and not even yet available in many other outlets. The price was good and after a short wait of a w... See more

Company replied



Company details

  1. Stationery Store
  2. Art Supply Store
  3. Office Supply Store

About Cult Pens

Written by the company

Cult Pens is the leading website in the UK for pens, pencils and refills. We have an unrivalled range of over 37,000 products in stock from over 100 of the world's finest writing and drawing brands. We process your orders promptly, offer comprehensive pre-sales and after-sales service and answer any and all questions by phone or email, no matter how odd!

We're recommended by Customer Services departments at Pilot Pen, Uni-ball, Pentel, Zebra, Staedtler, Stabilo and Faber-Castell.

We sell every conceivable type of pen from 50p to over £2000; from office pens to art pens; from industrial markers to collectors' fountain pens.

We don't make you buy whole packs of pens; we have no minimum order; UK delivery is free if you spend £100 or more, with free worldwide delivery on larger orders; and we're just as happy to sell you a couple of pens to use at home or 10,000 pens for your business.

Cult Pens

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

92K reviews

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4.9

All reviews

(92,147)

3,574 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always good service from Cult Pens

Always good service from Cult Pens.
Competitive prices. Quick turn around.

August 6, 2026
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Reply from Cult Pens

We are so happy to hear you consistently receive good service from us. Thank you for acknowledging our competitive prices and quick turnaround!

Rated 5 out of 5 stars

Great customer service with quick…

Great customer service with quick response to queries!

August 6, 2026
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Reply from Cult Pens

We are so happy to hear that you had a great experience with our customer service and that we were able to respond to your questions quickly!

Rated 5 out of 5 stars

Very efficient company

Very efficient company. Where there is a problem the resolve the matter to their best ability. I bought various times from this company and I was always satisfied.

August 6, 2026
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Reply from Cult Pens

We're so pleased to hear you find our company efficient and that we've been able to resolve any issues to your satisfaction! It's wonderful to know you've always been happy with your purchases.

Rated 5 out of 5 stars

Prompt service good communication

Prompt service good communication

August 6, 2026
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Reply from Cult Pens

We're so glad to hear that you experienced prompt service and good communication. Thank you for taking the time to share your positive feedback!

Rated 4 out of 5 stars

Good customer service

Preparation of the product and shipping took more than expected, also, delivery was long. Despite of all this the customer service works really well and i got my product in a perfect condition.

August 6, 2026
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Reply from Cult Pens

We appreciate your feedback and are truly sorry for the extended preparation and delivery times. We are glad our customer service was helpful and your product arrived in perfect condition. We are working to improve our shipping efficiency.

Rated 5 out of 5 stars

Everything was packaged super well

Everything was packaged super well, so the inks i ordered made it across the pond safely! This is one of the only places I could find that had Robert Oster's Silent Nite in stock and I'm so glad I did - it's one of the most gorgeous blue inks I have now. Their collab inks with Diamine are also beautiful, I got Wistful Watermelon & Disdainful Damson and I can't wait to get more!

August 6, 2026
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Reply from Cult Pens

We are so pleased to hear that your inks arrived safely across the pond! It's wonderful to know you found Robert Oster's Silent Nite with us and are enjoying its beautiful blue hue. We're also delighted that you appreciate our collaboration inks, Wistful Watermelon and Disdainful Damson. We look forward to your next order!

Rated 5 out of 5 stars

New polychromos

Good price, quick delivery

August 6, 2026
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Reply from Cult Pens

We're so glad to hear you found our pricing good and our delivery quick. Thank you for your positive feedback!

Rated 5 out of 5 stars

Quick delivery…

Impressed that my shipment arrived so quickly to the US. Nothing was damaged in the shipment. It’s hard in the states to get your hands on these new pencils so I’m grateful I could get them.

August 6, 2026
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Reply from Cult Pens

We're so glad to hear that your shipment arrived quickly and safely to the US! It's wonderful to know you're enjoying your new pencils.

Rated 5 out of 5 stars

Helpful updates on pre-order status

Helpful updates on pre-order status. Pencils arrived promptly, well packaged and undamaged.

August 6, 2026
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Reply from Cult Pens

We're so pleased to hear that you received helpful updates on your pre-order and that your pencils arrived promptly, well-packaged, and undamaged. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Excellent communication and tracking

Excellent communication and tracking, helpful and with timely delivery.

August 6, 2026
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Reply from Cult Pens

We're so pleased to hear that our communication and tracking were excellent, and that you received your order in a timely manner. Thank you for your kind words!

Rated 5 out of 5 stars

The ordering process was smooth as…

The ordering process was smooth as eggs. Would definitely recommend. The order tracking and delivery was so professional.

August 6, 2026
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Reply from Cult Pens

We're so happy to hear that your ordering process was smooth and that you would recommend us! It's wonderful that our order tracking and delivery were professional.

Rated 5 out of 5 stars

This is my first time buying from Cult…

This is my first time buying from Cult Pens. I am satisfied with the product, the delivery, and the continuous information.
I will gladly buy from you again if I need a similar product.

August 6, 2026
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Reply from Cult Pens

We're so pleased to hear that you were satisfied with your first purchase, from the product to the delivery and continuous information! We look forward to serving you again in the future.

Rated 5 out of 5 stars

Beautiful ink

Beautiful ink, quick delivery and nicely packaged. Thank you

August 5, 2026
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Reply from Cult Pens

We're so happy to hear you're pleased with the beautiful ink, quick delivery, and nice packaging! Thank you for your wonderful feedback.

Rated 5 out of 5 stars

Great Service

Great Range of Products with clear descriptive information, packaged well and delivered ahead of schedule. Will be using again.

August 5, 2026
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Reply from Cult Pens

We're so pleased to hear you appreciate our wide range of products and clear descriptions! It's wonderful to know your order was well-packaged and arrived ahead of schedule. We look forward to serving you again!

Rated 5 out of 5 stars

The service and attention to detail…

The service and attention to detail that the company used. My order was a pre-orded item and it arrived exactly when they said it would.
Thank you all.
Pauline Harman

August 6, 2026
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Reply from Cult Pens

We're so glad to hear that your pre-ordered item arrived exactly as expected! Your kind words about our service and attention to detail mean a lot to us. Thank you for your positive feedback.

Rated 5 out of 5 stars

Top quality products and company.

Fast delivery, lovely Kaweco pen and really good service advice/recommendations from the team. A great company to do business with 👍

August 6, 2026
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Reply from Cult Pens

We're so happy to hear that you received your Kaweco pen quickly and that you found our team's service and recommendations helpful! We truly appreciate your kind words.

Rated 5 out of 5 stars

Great to order from.

I was late to pre order , but was kept up to date on expected deliveries, good value & a fast response to questions , delivered well wrapped & in a fast time as promised. Great company. & order is fabulous .

August 6, 2026
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Reply from Cult Pens

We're so pleased to hear that you were kept updated on your delivery and that you found our service to be of good value! It's wonderful to know your order arrived quickly and well-wrapped, and that you're happy with your purchase.

Rated 5 out of 5 stars

I like everything I ordered and I enjoy…

I like everything I ordered and I enjoy using both the glass pen and the Salor fountain pen and the ink. Convenient website, received my order quickly. My experience is completely positive

August 5, 2026
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Reply from Cult Pens

We're so happy to hear that you're enjoying your new glass pen, Salor fountain pen, and ink! It's wonderful to know that you found our website convenient and that your order arrived quickly.

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