My items are absolutely beautiful. I waited a while and kept emailing them about them, they were so lovely with me (even though I got very rude) I did apologise and they were lovely about that too!. I... See more
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This was such a great idea to be able to customize this product.I looked at a similar product but it didnt have the option to customize & as it was a Birthday present for a friend it made it special,... See more
I bought a best dad fist pump wooden ornament and a best grandad one for father's day and what a pile of poop! Firstly, they have clearly used AI to make the pictures as it looks 3d engraved but is ju... See more
We ordered a personalised notebook for our daughter. It has just arrived and it’s beautiful. Lovely quality and love the detail of the matching coloured box and gift bag. Thank-You
Company details
Written by the company
We started Custom Chic with one mission: Inspire creativity, individuality, and joy throughout all of life's moments. Founded in London in 2022, we take pride in offering an unbeatable personalization experience for all of our customers.
Contact info
120 Holland Rd, W14 8BD, London, United Kingdom
- support@customchic.co.uk
- www.customchic.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 37% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Very easy and informative
Very easy and informative, great to be able to view personalised item before purchasing
Customised glass brought for Husband
Customised glass brought for Husband. He loves it. Will order from this site again.
Excellent customer service
So responsive and helpful. Great customer service.
Lovely product and easy to order
THANK YOU VERY IMPRESSED WITH MY…
THANK YOU VERY IMPRESSED WITH MY PURCHASE ...
My experience has been greatly enhanced…
My experience has been greatly enhanced by the fact that Custom Chic went above and beyond the standard level of customer service by producing an additional t shirt at no extra charge, something I feel reflects enormously on their desire to provide customer satisfaction. Well done
Lovely craftsmanship and prompt…
Lovely craftsmanship and prompt delivery. Very good service. Thank you.
Poor quality - refund refused - emails ignored
I received a personalised notebook with manufacturing defects that did not match the quality shown on the website, making it unsuitable as a gift. I contacted customer service immediately, provided clear photographs, and requested a full refund in accordance with the company's own refund policy for defective and not-as-described items.
Instead of honouring their published refund policy, the company has refused my request for a full refund.
Excellent Product
This was such a great idea to be able to customize this product.I looked at a similar product but it didnt have the option to customize & as it was a Birthday present for a friend it made it special, it is well made, beautiful colours, well packaged & very quick delivery .
Wait was well worth it great delivery…
Wait was well worth it great delivery notifed on delivery date when it arrived contents fine not Damaged very happy
Received just in time for birthday
Received just in time for birthday. Very pleased with it indeed. My daughter in law loved it.
Item as described, awful delivery
Item as described with personalisation, really love it and delivered in the time scale advised, however the delivery was absolutely disgraceful, would advise not to use Relay in future.
Easy to order straight on to the site
Easy to order straight on to the site
Ordering was easy the products look…
Ordering was easy the products look really lovely can’t wait to receive mine
My items are absolutely beautiful
My items are absolutely beautiful. I waited a while and kept emailing them about them, they were so lovely with me (even though I got very rude) I did apologise and they were lovely about that too!. I also received a good will gesture of 20 percent. I will be ordering again with them and l have a couple of items that I am interested in. Their personalised gifts are done to perfection. Thank you all especially Clara.xx
Personalised notebook
We ordered a personalised notebook for our daughter. It has just arrived and it’s beautiful. Lovely quality and love the detail of the matching coloured box and gift bag. Thank-You
I found the site very easy to navigate…
I found the site very easy to navigate within 5 minutes i had made my purchase.
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