Custom Chic Reviews 

3,592
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

My items are absolutely beautiful. I waited a while and kept emailing them about them, they were so lovely with me (even though I got very rude) I did apologise and they were lovely about that too!. I... See more

Rated 5 out of 5 stars

This was such a great idea to be able to customize this product.I looked at a similar product but it didnt have the option to customize & as it was a Birthday present for a friend it made it special,... See more

Rated 1 out of 5 stars

I bought a best dad fist pump wooden ornament and a best grandad one for father's day and what a pile of poop! Firstly, they have clearly used AI to make the pictures as it looks 3d engraved but is ju... See more

Rated 5 out of 5 stars

We ordered a personalised notebook for our daughter. It has just arrived and it’s beautiful. Lovely quality and love the detail of the matching coloured box and gift bag. Thank-You

Company details

  1. Gift Shop
  2. T-Shirt Company

Written by the company

We started Custom Chic with one mission: Inspire creativity, individuality, and joy throughout all of life's moments. Founded in London in 2022, we take pride in offering an unbeatable personalization experience for all of our customers.


Contact info

4.1

Great

TrustScore 4 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 37% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(3,592)

2,459 reviews in the last 12 months

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Rated 5 out of 5 stars

My experience has been greatly enhanced…

My experience has been greatly enhanced by the fact that Custom Chic went above and beyond the standard level of customer service by producing an additional t shirt at no extra charge, something I feel reflects enormously on their desire to provide customer satisfaction. Well done

July 15, 2026
Unprompted review
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Rated 1 out of 5 stars

Poor quality - refund refused - emails ignored

I received a personalised notebook with manufacturing defects that did not match the quality shown on the website, making it unsuitable as a gift. I contacted customer service immediately, provided clear photographs, and requested a full refund in accordance with the company's own refund policy for defective and not-as-described items.
Instead of honouring their published refund policy, the company has refused my request for a full refund.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Product

This was such a great idea to be able to customize this product.I looked at a similar product but it didnt have the option to customize & as it was a Birthday present for a friend it made it special, it is well made, beautiful colours, well packaged & very quick delivery .

July 14, 2026
Unprompted review
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Rated 5 out of 5 stars

Item as described, awful delivery

Item as described with personalisation, really love it and delivered in the time scale advised, however the delivery was absolutely disgraceful, would advise not to use Relay in future.

July 21, 2026
Unprompted review
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Rated 5 out of 5 stars

My items are absolutely beautiful

My items are absolutely beautiful. I waited a while and kept emailing them about them, they were so lovely with me (even though I got very rude) I did apologise and they were lovely about that too!. I also received a good will gesture of 20 percent. I will be ordering again with them and l have a couple of items that I am interested in. Their personalised gifts are done to perfection. Thank you all especially Clara.xx

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Personalised notebook

We ordered a personalised notebook for our daughter. It has just arrived and it’s beautiful. Lovely quality and love the detail of the matching coloured box and gift bag. Thank-You

July 24, 2026
Unprompted review

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