CustomMade JewelersReviews 

My experience with CustomMade was so surprisingly, unexpectedly positive. Why? Because when I hear the term “custom made” I’m skeptical. It seems everything is mass-produced as cheaply as possible and any silly customization will cost you an arm and a leg. Just putting my initials on a Titleist ProV1 golf ball increases the price 20-25% on an already overpriced, mass produced piece of plastic. But I took a chance with CustomMade after a lot of research into custom jewelers, because every example CustomMade piece that I saw online looked so unique and tasteful and beautiful. This seems to be the real thing - an opportunity to create a truly unique, custom piece of jewelry. So I started my request inquiry on their portal, expecting that I’d probably fill out a form with my vision for this piece and receive back a generic, AI bot-generated depiction of the piece I described. The reality completely exceeded my expectations. After completing the very brief project survey, covering a few very general details - a high level description of my piece, the metals or stones I’d like to use, the quality of those materials, etc, I received a professional, prompt, thoughtful response from a HUMAN on the CustomMade team, Bridgette. That first interaction was refreshingly positive but I was still skeptical, “Well, this is the sales pitch. This high-touch interaction can’t possibly last. I’ll be relegated to an AI bot or a digital survey tool for the rest of this process and I’ll end up with a ring that looks like it’s from Jostens.” I was wrong. Over the next 2-3 weeks, I had frequent text- and email-based communication with Bridgette via the company’s very simple and intuitive web portal. Bridgette asked me lots of questions, and made recommendations that she thought I might like, and then had the CustomMade team mock-up each iteration of my piece, until I was satisfied with every tiny design feature…every detail. She also patiently reversed a few of my requested changes after I saw the mock-ups and and decided I didn’t like the addition. From start to finish this was a high-touch experience, totally exceeding my expectations and resulting in a piece that I like far better than my original vision. Between the customer service, the high degree of customization and the high quality of the finished product, I was blown away by the CustomMade experience and can confidently recommend this team to anyone who wants to create something that is truly one of a kind.

I recently used CustomMade’s rush service for an engagement ring. The final product is absolutely beautiful and exactly what my soon to be fiancé had described she wanted. Equally impressive as the ring was the customer service provided. I was walked through each step of the process and never went more than an hour without a response from the team. I recommend this service for any project, this company was extremely impressive!

They were very easy to work with; what I mean by that is they are flexible with whatever design you’d like and are straightforward when it comes to pricing. The end product I received was exactly what I requested, which IMO says a lot about how amazing this company is!

Had both an engagement ring and a wedding ring designed and made by Custom made and the process from start to finish and the final result has been amazing. Will certainly be using them again when needed and will be encouraging others to do so.

When I was looking for a company to help me create a design for a ring, I had a tough time trying to find a trusted company to go with. To be honest, when I found CustomMade, I was skeptical about how trustworthy they were seeing as though I found them online. They put my skepticism in the trash and went above and beyond for me! They managed to talk me through my ideas and design options and helped me through finding the right stone for my fiance. When the ring came in, I had no idea that not only was I getting a ring of high quality, but they also sent me a proposal survival kit, which was amazing to see and helped me through the process. My now fiance absolutely loves her ring and we will most likely be going through them for a wedding band. Wish I could give more stars for an Excellent service!!!

From start to finish, they were supportive and kept me informed at every step. I'm thrilled with the outcome of the ring; the service was exceptional, and the packaging was beautifully done. Opening the box felt like uncovering something truly special. I would definitely order from them again and again. I recently sent a ring to my boyfriend in the Netherlands, and a year ago, I got one for my brother in Switzerland. While the country taxes can be high, the quality of the ring makes it worth every penny. It's simply perfect.

Communication was key throughout entire process, my creation was brought to life by the entire team from start to finish.

The folks at CustomMade were amazing. They were incredibly patient and stayed with me over a long period while answering all my questions and made a number of small tweaks to the design. Their 3D modeling is fantastic so you can see exactly what you are going to get before you commit. They communicated the whole process as it progressed with detailed explanations. All in all a great experience.

CustomMade was very easy to work with. They were quick to respond throughout the whole process and made sure I was happy with the design at every step. Definitely recommend!

I had a great experience with Custom Made!! They worked with me for months to get the right design, stones, shapes and sizes. They are an amazing company to work with. I enjoy finding small businesses to work with.

I had an amazing time working with Custom Made. The team I was paired with was efficient and listened and helped with absolutely everything. They were very knowledgeable and resourceful and incredibly responsive. I cannot suggest them enough. An awesome business!

I had an amazing experience with Custom Made designing my fiancé’s wedding band! Everyone I worked with was professional, kind, and as excited about the project as I was. They were also very knowledgeable about the metals/gemstones being used in the piece, and they were able to offer clear explanations of all the different options. I can’t wait get started on another project!

I am so so thrilled with my experience with CustomMade. I now have a beautiful, unique, meaningful, and one-of-a-kind piece of jewelry that I will treasure forever. My project took over two years due to life circumstances, and the staff at CustomMade never balked at the delays, even when I asked for a complete design overhaul halfway through. The communication is top-notch and I felt safe and confident with the entire process. Thank you CustomMade for everything!

After finding the love of my life and knew I was going to spend the rest of my life with her I set out on the nerve racking adventure of finding the perfect engagement ring. I had looked at different companies and even went into a few stores looking for the perfect match and honestly wasn’t happy with any of the options I found. I had heard about custom made and thought what could it hurt? Why not give them a shot? Thankfully, like most women my soon to be wife sent me many many rings she dreamt of and I used those as inspiration for her custom ring. The process was incredibly easy and after submitting inspiration photos the kind folks at custom made got right to work and designed the absolute best ring I could’ve ever dreamed of. I sent my fiancée the 3D photos and played it off like it was a ring one of my friends was going to give to his girlfriend in a soon to be proposal and she got so jealous of it I thought she might explode, it was the one. I proposed to her on the north shore of Kauai and still to this day I see her staring at it and rotating it in the perfect light to see the sparkles.

Not only did I get my engagement ring from them but also had them design the perfect wedding band as well. My soon to be wife could not be anymore happy with it and it almost gets annoying with how many times she sticks it in my face and brags about it.

10/10 use custom made if you want a custom match for the girl of your dreams. They will not let down and for us indecisive guys it makes it so much easier.

Thank you so much to the custom made team.

This is not my first marriage and so when purchasing my first ring I went the traditional route. This time I wanted to Persia on connect to as much of this process as I could. I wanted to see her in the ring I asked her to spend her life with me, with. I came to custom made with only a rough idea but a very clear idea of the value of what I wanted. I cannot stress that choosing custommade was hands down the single best decision I made. The ring was the absolute picture of perfection for me and my now future wife.
More than just being able to design the ring of my dreams, I was actually surprised how affordable it was and how patient everybody who helped in the creation of this ring was. I’m a Guy that doesn’t live on a paycheck to paycheck basis I kind of make my money where I need it and so for me, it was daunting to think about how much all of this was gonna cost. I’d say this was probably the second half of what makes choosing custom-made the best decision I could not be happier with the value the price and the end product of what came out of choosing this company. I would definitely recommend it to anyone searching for a personal engagement ring

The overall experience working with CustomMade was great. The staff provided a lot of great information and visuals about the design of the rings, different gems, and the whole project process in an easy step by step plan. They are with you for every step of the way and answer any questions you might have. A couple features I found that worked best for me while working with them was that they worked with my pace and would give me as much time as I needed before each step and worked with my budget so I could get the perfect ring CustomMade. I love this company and will highly recommend it.

I had an excellent experience with Custom Made. My fiancé used this service to make my ring so I used it to make his wedding band.
They provided experts every step of the way and updated you very frequently on the ring making process.
This was a great way to have a non traditional ring made that was decent in costs and well made.

Hey there! I just wanted to express my gratitude with everyone who participated with the production of my ring at CustomMade. I'm a truck driver and in the military reserves and the customer service I received, the timely communication, was absolutely stellar. The design process was way more proactive and timely than I anticipated. The design team provided me with several drawings to help calibrate a final design. And it may go as an understatement, but the ring came out absolutely lovely. I cannot wait to propose and I'm absolutely 100% confident she will love it. I truly truly appreciate the attention and care that was put into my ring. From the bottom of my heart, thank you!

I'll admit--at least for me--that buying out of the case at a Jeweler's would have been easier but few, if any, jewelers offer really distinctive merchandise. I wanted something very specific--which is why I chose Custom Made. The representative with whom I worked had infinite patience and maintained a stellar attitude in spite of numerous back-and-forths. And now that I've received my piece, I'm even more impressed with the razor sharp finishing. VERY HAPPY!

The team at custommade were beyond fantastic! Helping with every step of the way and allowing you the freedom to create your dream jewelry pieces.
I could not be happier with the final product and would recommend Custommade to anyone who wants ease and simplicity in designing their own piece.