While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting that wheels and tires are often delivered mounted, balanced, and ready for immediate use. Many appreciate the efficient delivery service, with orders frequently arriving ahead of schedule and well-packaged. The customer service is also widely commended for being helpful, responsive, and providing excellent support with orders and product inquiries. However, some customers also noted issues with delivery, including missing items or incorrect shipments, and occasional problems with product quality such as damaged wheels or improperly balanced tires. A few other people also felt that customer service was unhelpful or unresponsive when problems arose, leading to frustration and delays in resolving their concerns.

What people talk about most

Product

People report positive experiences with product. Customers appreciate the wide variety of choices for wheels... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the super-fast shipping and... See more

Order

Customers had positive experiences with order. Many reviewers praised the quick shipping, with some receiving... See more

Quality

Consumers find quality to be positive. Many customers praise the great product quality, with items arriving... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Custom offsets makes finding and buying tires and wheels absolutley easy even for a tire and wheel buying novice like me. Their recommendations for my specific vehicle and huge database of customer ph... See more

Company replied

Rated 5 out of 5 stars

They helped confirm that the tires and rooms would fit in my vehicle. When issues came up their sales department reached out by phone call and text to get my order out as fast as possible. The HD clut... See more

Company replied

Rated 5 out of 5 stars

Great experience I ordered my wheels and tires on the 28th of March and had them on my SUV the 1st of April. Its my first time using Custom Offsets and let me tell you sitting at a tire store waiting... See more

Company replied

Rated 5 out of 5 stars

Custom offsets provided excellent customer service and great price on the wheels and tires I bought from them. After researching on their website the wheels and tires I wanted, I called them to make s... See more

Company replied


Company details

  1. Vehicles & Transportation

Information provided by various external sources

Browse the largest online truck gallery, curated by enthusiasts for enthusiasts. Shop Wheels, Tires, Lifts & Levels, and more. Free shipping, mounting, and balancing on all wheel & tire package with financing options available.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

820 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I'm very pleased with the Kenda Tires…

I'm very pleased with the Kenda Tires this is my second set very pleased with the five BG Rod Rally Wheels looking nice on my 2007 FJ Cruiser
My last set of Kenda lasted 2 1/2 years.I feel they're great for off road applications.
From the time of my order to delivery I'd rate aspect of this transaction @ 5 stars
God BlessYouAll @ CustomOffSets you're the BEST ..

December 2, 2025
Unprompted review
Custom Offsets logo

Reply from Custom Offsets

Hey Joe - really happy to hear you were happy with your order and the overall quality of the Kenda tires you bought! Thanks again.

Advertisement
Rated 5 out of 5 stars

Custom Offsets always has what I'm…

Custom Offsets always has what I'm looking for to make my truck better with quality parts at a great price with free shipping thanks again.

December 3, 2025
Unprompted review
Custom Offsets logo

Reply from Custom Offsets

Bill - thanks a ton for your feedback, and we're glad to hear you were happy with your order!

Rated 5 out of 5 stars

incredible service…

incredible hospitality, very knowledgeable, perfect execution. i am extremely impressed and would recommend you guys hands down. thank you soo much.

December 2, 2025
Unprompted review
Custom Offsets logo

Reply from Custom Offsets

Thanks Charlie for your feedback! We pride ourselves on our top notch customer service and industry experience. Thanks again!

Rated 5 out of 5 stars

Derrick was very helpful

Derrick was very helpful. I was given the best deal, shipping was quick, wheels look perfect!! Very good overall experience.

November 19, 2025
Unprompted review
Custom Offsets logo

Reply from Custom Offsets

Hi Allen, we'll let Derrick know how happy you were with his help! Thanks again.

Rated 5 out of 5 stars

Buying process was made easy

Buying process was made easy. Great information about products. Also carried great products. They processed my order and had it shipped very fast. Thanks for great service

November 18, 2025
Unprompted review
Custom Offsets logo

Reply from Custom Offsets

Kasey - great to hear! Thank you for your positive feedback.

Advertisement
Rated 5 out of 5 stars

Absolutely great product at a great…

Absolutely great product at a great price. Ordered complete set of tires and wheels for my wife’s Cadillac and everything was perfect. All lug nuts were there and the tpms tool was great. Only issue it had was the wheels I ordered didn’t have a picture but was able to find an image online. Not enough of an issue to rate them any lower than 5 stars. Thank everyone at Offset for your great customer service.

December 1, 2025
Unprompted review
Custom Offsets logo

Reply from Custom Offsets

Nathan - good to hear you were ultimately happy with your order! Sorry for the confusion with not having a picture available of those wheels. That isn't typical of our website, so we'll make sure that's fixed moving forward. Thanks again!

Rated 5 out of 5 stars

So far so good!

Second purchase and couldn’t be more pleased. Trying their new Kelfire tires hopefully all goes well!

December 1, 2025
Unprompted review
Custom Offsets logo

Reply from Custom Offsets

We greatly appreciate the kind words! Enjoy the new shoes!

Rated 5 out of 5 stars

Nikki was great with exchanging my…

Nikki was great with exchanging my order. She even remembered me when I called back. She made sure to confirm the new order was in stock before completing so I would not have to go through calling back to reorder.

December 1, 2025
Unprompted review
Custom Offsets logo

Reply from Custom Offsets

Thank you so much for the kind words! We'll be sure to pass them along to the team!

Advertisement
Rated 5 out of 5 stars

Great Company!

I had an issue with some wrong sizing on my wheels and also a scratch from shipping. Custom offsets was great and took care of everything, made it all better. They have a great website, gallery and fast shipping. Great company!

November 30, 2025
Unprompted review
Custom Offsets logo

Reply from Custom Offsets

Thanks so much for working with us, Kyle!

Rated 4 out of 5 stars

The wheel and tire set is great…

The wheel and tire set is great delivered quickly with everything in the kit. The sensors synchronized right away.one wheel had the center cap set wrong but only took a second to figure it out.over all everything was great

November 28, 2025
Unprompted review
Custom Offsets logo

Reply from Custom Offsets

We appreciate the great review, Danny!

Rated 5 out of 5 stars

You won't regret using this company…

You won't regret using this company great online experience. The package rim and tires were ready to go and they exceeded our expectations.

November 26, 2025
Unprompted review
Custom Offsets logo

Reply from Custom Offsets

Thanks for choosing us to complete your build, Robin!

Advertisement
Rated 5 out of 5 stars

I’d like to start by saying that Custom…

I’d like to start by saying that Custom Offsets has always been my go to for purchases. I believe I’m on my 4th set of wheel/tire packages from the company. Recently we decided to put rims and tires on my wife’s vehicle as she wanted me that special look. Well the process was smooth as it has been in the past, however, two days into the tracking number we had come to find out the maker of that room we selected was not available any longer. So this started the process all over again, however, we spoke with a young lady named Kessendra who walked us along possible substitutions and has been with us every step of the way and we just confirmed that our new set will be shipped out shortly. I cannot commend Kessendra enough for the guidance she provided to make my wife’s vision come to life. Highly recommend her and Custom Offsets.

Steve M

November 24, 2025
Unprompted review
Custom Offsets logo

Reply from Custom Offsets

We greatly appreciate the kind words, Steve. We'll pass them along to our team and thanks again for choosing us for your build!

Rated 5 out of 5 stars

Great customer service

I had a really good experience with Dylan at Custom Offsets! I had ordered some uncommon wheels that turned out to be discontinued by the manufacturer. I was ready to just cancel the order and work locally. Dylan worked some magic and got me in different set, of MOTO Metals, the next week. Thanks Dylan!

November 11, 2025
Unprompted review
Custom Offsets logo

Reply from Custom Offsets

Thanks for the kind words and great review! We'll be sure to forward this to the team!

Rated 5 out of 5 stars

Surprised how fast my order was prepped…

Surprised how fast my order was prepped and shipped even the 3rd party was able to get what I needed fast. Dohrn shipping was even spot on the contact couldn't be more satisfied with all of them.

Thanks JD

November 11, 2025
Unprompted review
Custom Offsets logo

Reply from Custom Offsets

Thanks for the great review!

Advertisement
Rated 5 out of 5 stars

Large Selection

A well organized website. Easy to navigate and helpful in selecting best options for your truck. A large selection to choose from. Excellent service and quick delivery.

November 8, 2025
Unprompted review
Custom Offsets logo

Reply from Custom Offsets

We are glad to hear you found our website well organized with excellent service and quick delivery.

Rated 5 out of 5 stars

I like how your products are…

I like how your products are categorized. I clicked on suspension, and found what I was looking for right away. Shipment arrived as promised.

November 10, 2025
Unprompted review
Custom Offsets logo

Reply from Custom Offsets

We are absolutely thrilled to hear you found what you needed quickly and received your shipment as promised.

Rated 5 out of 5 stars

Highly recommend

I will be purchasing my wheels and tires through Custom Offsets going forward and will be spreading the word to friends and family. Purchasing my wheel and tire set on the Custom Offsets website was so easy and user friendly. Shipping was efficient with great communication and delivery was a breeze. I loved that my wheels and tires came ready to go and we had them on the vehicle within the hour of arrival. They look great and was exactly what I wanted. If you're like me and prefer to not be pressured at the tire store to make a decision so quickly and want an idea of what the finished setup will look like, definitely choose Custom Offsets. I was able to enter my vehicle and find the exact wheels and tires that fit my specific lift on my vehicle. I loved the photos of other vehicles like mine with the wheels so I could view how they were going to look! Highly recommend!

November 19, 2025
Unprompted review
Custom Offsets logo

Reply from Custom Offsets

Thank you for your wonderful feedback, Stephanie! Thrilled our easy website, efficient shipping, and ready-to-install wheels exceeded your expectations.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look