Cutler and Gross Reviews 

Ordered and paid 3 weeks later they said ohhh we couldn’t get in touch we have cancelled your order absolute lies will never use again

I spent almost £300 on a pair of frames which I then returned. Over 10 days later I had to chase them up for confirmation of receipt. The customer service was unable to account for it even though Royal Mail confirmed it had been signed for over a week prior.an email confirming it had been received was all I was expecting. I never received it.PayPal eventually notified me that a refund had been processed. The company never got in contact. For a “luxury” brand, this is disappointing.I also had to pay for return postage. I was surprised by this as high end brands often cover this. I will not be purchasing anything from them ever again.

Their customer service is non-existent. I was in contact with their staff for months (close to a year) over a poorly made pair of sunglasses. They refused to offer repairs for the lenses.

EDIT : They offered to tighten the sunglasses but requested for payment to fix the lenses.

Unethical, lacking in quality and for that price point there are several other companies worth purchasing from.

Purchased a pair of Cutler and Gross sunglasses that was poorly made. I requested for repairs and they initially offered to have it repaired free of charge and then stopped responding. I have email records of this.

They then refused repairs and told me to contact the online retailer fully aware online retailers can't repair faulty sunglasses.

Extremely poor customer service. The company is poorly run as even their CEO didn't get back to me despite numerous emails.

If you're looking for high quality sunglasses or eyewear, look elsewhere. This company is unethical and won't stand behind their products. I've spoke to several of their customer service reps and I wouldn't recommend purchasing any of the products.