cycleGuard provided very good insurance cover for fairly severe accidental damage to my previous road bike, when I hit a pothole whilst cycling down a hill in the rain. Their "New for Old" policy co... See more
Company replied
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See what reviewers are saying
Unlike any other experience with insurance companies when having to make a claim, Cycle Guard’s process was simple, quick, straightforward and personalised. What’s more the call centre was very quick... See more
Having insurance from a company that knows the problems cyclists face on the road each day from other road uses. The possibility your bike can be stolen or damage without warning. It gives a reducti... See more
Had a great experience with Sharon with my claim. Living in London can be stressful especially when owning a valuable bike that you commute to work with. My one got stolen and Sharon was really helpfu... See more
Company replied
Company details
Information provided by various external sources
Providing insurance for the UK's cyclists for over 20 years
Contact info
United Kingdom
- www.cycleguard.co.uk
4.5
Excellent
665 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The person I spoke with was polite
The person I spoke with was polite, well informed and efficient, and made renewal of my policy painless.
November 15, 2022
They were really helpful
They helped me throughout the whole way, it was challenging but we got there thanks to their help! A special shout to Sharon who was amazing. Thank you again
November 16, 2022
Unprompted review
I found my claims handlers to be…very helpful/polite
I found my claims handlers to be polite/helpful and in general the service is good. i.e short wait times on phone
November 15, 2022
Unprompted review
Efficient claim process.
Very quick and honest in paying out after a theft.
November 9, 2022
Unprompted review
Easy peasy lemon squeezy
Easy peasy lemon squeezy. Very straightforward process with immediate cover
October 13, 2022
Straightforward process after my bike…
Straightforward process after my bike was stolen.
October 31, 2022
Unprompted review
Great being your customer
October 24, 2022
Unprompted review
easy to renew and understand how to…
easy to renew and understand how to renew and what the process is
October 25, 2022
Good customer service
The advisor was great at following up the claim process to keep things moving and easy for me to contact if I had queries. Once I had provided the necessary documents the payment was made very quickly directly into my bank account.
October 21, 2022
Unprompted review
Insuring my eBike
I contacted ’CycleGuard’ about insurance to cover recovery & third party liability for my eBike… The online quote process was easy & very straightforward… within minutes I was offered the cover I wanted at a reasonable price… at no time during the process was I asked about the specification of my eBike, or evidence of value or ownership…. Alarm bells started ringing, so I telephoned them to ask a few questions…
It transpired that information about the value & specific wattage of my eBike would only be sought in the event of a claim… and that ‘recovery’ consisted of a taxi being ordered to recover me AND my eBike to my home address!!
Effectively I was being miss-sold a product that would have been invalid in the event of a claim… laughable … ‘Caveat Emptor’….
October 17, 2022
Unprompted review
Reply from cycleGuard
Thank you for taking time to post a review about cycleGuard. We are sorry to hear that you don't appear to have been satisfied with your experience.
To cover the points you raised in order:
1 - Its great to hear that you found the application process quick and easy. Our UX team work hard to try and reduce customer struggle and make it as simple as possible.
2 - Within the website and within the application process there is a "lock list and e-bike requirements" document that you will have ticked to say that you have read in order to be able to complete the purchase. You can find that document here if you didn't read it as part of the process (https://www.cycleguard.co.uk/-/media/files/cycle/cycleguard-locklist.pdf).
This document outlines the types of electric bike that are able to be covered on the cycleGuard policy (including speed, maximum continuous rated power, ignition type, pedals) in order to help mitigate against customers attempting to insure a bike that would not be covered (which is not in the best interests of either the customer or cycleGuard).
3 - We do not ask for evidence of value or ownership in the same way your motor or home insurer would not request this. Again, as part of the process you will have indicated that you have accurately completed the application which would include the value of your bike.
4 - With regards to the query on recovery, it appears that you are unhappy that the cover takes both you AND your bike back to your home address. This is common practice as we would not want to leave either you OR your bike abandoned where the breakdown has occurred. The use of a taxi that is able to safely transfer you and your bike also appears to be a challenge. If you are able to elaborate on the issue that would be greatly appreciated so that we can ensure we can pick up on any potential issue with this approach.
Please do feel free to reach out to us at support@guardcover.co.uk and we would be happy to discuss further, or take your specific feedback on board, to see if we have anything that we need to incorporate into our application process to improve it further.
Thanks
The cycleGuard Team
Easy efficient service
October 10, 2022
Very helpful and quick
My case handler Jamie was very helpful and quick throughout the process. Would definitely recommend cycle guard services
October 13, 2022
Unprompted review
Easy to take out the insurance and good…
Easy to take out the insurance and good value for money.
September 12, 2022
I WAS VERY PLEASED WITH THE POLICY
I WAS VERY PLEASED WITH THE POLICY. IT WORKS OUT FINE FOR MY BUDGET ETC.😎
October 8, 2022
Cancel my subscription!
October 4, 2022
Reply from cycleGuard
Thank you for reaching out via Trustpilot.
We can confirm that your request for cancellation was already in hand with the cycleGuard team and that, as this was within your 14 day cooling off period, no payments should be taken from your account.
We are sorry to see you leaving but hope that you continue to enjoy cycling and should you ever need to insure your bike again we would be very happy to hear from you.
Thanks
The cycleGuard Team
When my bike was stolen
When my bike was stolen, I was lucky to have had a Cycleguard cover, who took it upon themselves, upon receiving the required documentation, provided a voucher for the full amount to get my bike back.
March 7, 2022
Unprompted review
Prompt and Helpful
My e bike got stolen after 3 years of active insurance.
1 was devastated as it was my only mode of transport to and from work. Cycle Guard claim department was very helpful and prompt. They helped get the insured amount in full for replacement.
I am very thankful to Jamie and the team.
September 8, 2022
Unprompted review
Excellent
Excellent service and very reasonable price to keep my bike safe. Paid out very quickly when I had to claim
September 5, 2022
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