Nothing but aggro trying to get a listing - first, they removed our account because they said our address details were incorrect - THEY ARENT! - We then made another listing, deleted again.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Hooky as anything. I went there & my screen went mad. Next thing l know McAfee (which l don't have on my phone but get regular scam emails from) is telling me l have a virus. I get out of there with s... See more
Incredibly swift customer service, knowledgeable & friendly. Precisely what customer service should be like in 2025. These days it is exceptionally rare for a company to respond quickly (via huma... See more
Company replied
Having browsed my husband's name I discovered his company details were still out there despite having ceased business many years ago. I got in touch with Cyclex and very quickly they did essential che... See more
Company replied
Company details
Information provided by various external sources
Cylex is an online business directory. Our aim is to connect companies and customers. Business owners can take advantage of our free basic entries, as well as our Premium Entry feature to promote their companies online and gain more customers. Users can check contact details and opening hours of companies. They can also read and write reviews about the products & services of businesses.
Contact info
United Kingdom
- info@cylex-uk.co.uk
- www.cylex-uk.co.uk
3.7
Average
283 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt customer service.
April 1, 2024
Unprompted review
Reply from Cylex Business Directory UK
Hello,
We are grateful for your 5-star review!
Your feedback is truly appreciated, and if there are any further questions or assistance needed, please don't hesitate to reach out.
Best regards,
the CYLEX Team!
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Great Customer Service
Excellent response. Emailed to advise that my address was not current for a business that someone had used and in less than 24 hours, I had a polite email advising it had been removed. So refreshing that their customer service were efficient and understanding.
March 27, 2024
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you so much for taking the time to share your experience with us! We're delighted to hear that you found our customer service efficient and understanding.
Your feedback motivates us to continue providing excellent service, and we truly appreciate your kind words.
If you ever need assistance in the future, please don't hesitate to reach out to us.
Best regards,
The Cylex Team
Friendly & Helpful Team
I always recommend to my marketing clients that they sign up to online directories to help boost their SEO. This is one on the list. Very friendly and helpful team in the event of queries.
March 25, 2024
Unprompted review
Reply from Cylex Business Directory UK
Hello Alison,
Thank you for the fantastic 5-star review! It's wonderful to know that our team was able to provide you with friendly and helpful assistance whenever you had queries.
Your feedback truly means a lot to us.
Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Best regards,
the CYLEX Team!
Responsive and helpful
Very responsive after I replied to their identity query. I was impressed - normally dealing with online listing companies is hard work, but this was a great experience.
March 21, 2024
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you so much for your kind words and for taking the time to share your experience!
We're thrilled to hear that you found our service responsive and impressive.
Looking forward to assisting you further in the future!
Best Regards,
the CYLEX Team!
I am for some reason blocked from…
I am for some reason blocked from seeing what’s on at Orpington cinema and Robert James by this lot so not a fan!
March 20, 2024
Unprompted review
Reply from Cylex Business Directory UK
Dear Richard Meadowcroft,
We apologise for any inconvenience you've experienced. It's concerning to hear about your difficulty accessing information regarding Orpington cinema and Robert James. We would like to assist you further to understand and resolve the issue you encountered.
To better assist you, could you please provide us with more details about the problem you faced? Additionally, if you could contact us via email at info@cylex-uk.co.uk, we can ensure prompt and personalised assistance to address your concerns.
Thank you for bringing this matter to our attention, and we look forward to resolving it to your satisfaction.
Best regards,
the CYLEX Team!
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Very prompt and helpful response to my…
Very prompt and helpful response to my query
March 19, 2024
Unprompted review
Reply from Cylex Business Directory UK
Hello,
We are grateful for your 5-star review!
Your feedback is truly appreciated, and if there are any further questions or assistance needed, please don't hesitate to reach out.
Best regards,
the CYLEX Team!
A big thank you to Cylex
Having recently retired, I request that my details be removed from this site. The response from Cylex was immediate. I wish more companies would act in this responsible manner. A big thank you to the Cylex team.
Edward Hunt MRICS
March 8, 2024
Unprompted review
Reply from Cylex Business Directory UK
Hello,
We appreciate your 5-star review and kind words about our prompt service. It's fantastic to hear we could assist you during your transition into retirement.
Your feedback means a lot to us.
Thank you for choosing Cylex, and we wish you all the best in your retirement!
Best regards,
the CYLEX Team!
Very speedy customer services to remove…
Very speedy customer services to remove our old company!
February 23, 2024
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for the fantastic 5-star review! We're delighted we could assist you promptly. Your satisfaction is our priority, and we appreciate your feedback.
Best regards,
the CYLEX Team!
Never requested
Using out of data information about my company. Never requested the listing or created an account. Just some company crawling the web scraping businesses data.
March 3, 2024
Unprompted review
Reply from Cylex Business Directory UK
Hello!
Thank you for your feedback.
We have millions of listings which we try to keep up to date, but as you can imagine is not always so easy.
This is why we encourage everyone to manage their own listing.
Our services are free and we try to offer support (by email, social media, etc.) to all of our customers. On each page, at the bottom, we have an ‘About us’ part and all our social media pages. If you click on either of them, we always answer all the requests.
Also, all the listings can be claimed anytime by using the "Claim this business" button or if you don't own the business, we have a "Report incorrect data" button as well, on the company profile.
Our goal is to help business owners promote their products and services, connect with other businesses and most importantly stay in touch with their customers.
If you are aware of any incorrect details listed on our website, please email them at info@cylex-uk.co.uk and we assure you that this matter will be handled as soon as possible.
Should you need any more help, please let us know.
Have a great day ahead.
Best regards,
The Cylex Team!
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My name is Steve my company is fascia…
My name is Steve my company is fascia plus home improvements Ltd. You have got a old address station Road, Kenilworth, Kenilworth, number 75
My new address is lavender hall farm lavender hall lane berkswell cv77bn can you please change it thanks
February 28, 2024
Unprompted review
Reply from Cylex Business Directory UK
Hello Steve,
Thank you for taking the time to leave us a 5-star review!
Regarding your update request for the company address, we have promptly made the necessary changes to our records. The new address for Fascia Plus Home Improvements Ltd is now updated, as requested.
If you have any further comments, questions, or if there's anything else we can assist you with, please feel free to reach out.
Thanks again for choosing Cylex!
Best regards,
The Cylex Team
We moved site and had to amend our add
We moved site and had to amend our add, Cylex requested additional verification which is good to know they are monitoring. The verification was duly send and dealt within 24hrs. Up and Running ! very impressed.
February 23, 2024
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you so much for your kind words and for taking the time to share your positive experience with us!
We're delighted to hear that our team could swiftly address your verification needs, and we're thrilled to have you back up and running smoothly.
Your feedback means a lot to us, and we appreciate your recognition of our efforts.
If you ever have any further questions or need assistance, please don't hesitate to reach out. We value your business and look forward to continuing to meet your expectations.
Best regards,
the CYLEX Team
Superb customer support!
I am on a quest to make sure my information online is accurate and only shows what I need to be shown. I found that Cyclex had my old address online and other information wasn't accurate. I sent them an email to remove the profile and their response and support was second to none. No questions asked, no sales script, just got the job done super quickly! I couldn't recommend them highly enough! Thank you!
February 14, 2024
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for your positive review!
We're delighted we could assist you promptly. If you ever need anything else, feel free to reach out. Your recommendation means a lot!
Best Regards,
the CYLEX Team!
Very good service responded Very…
Very good service responded Very quickly good customer service
February 7, 2024
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for taking the time to leave such positive feedback! Providing excellent customer service is our top priority, and we are thrilled that you had a great experience with us.
If you ever have any questions, concerns, or further feedback, please don't hesitate to reach out to us. We're always here to assist you and ensure your satisfaction.
Best regards,
The Cylex Team
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Easy for company details to be updated
My employer's old address was coming up on the directory. When I reached out to correct this the issue was resolved on the same day.
January 30, 2024
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for bringing the outdated address issue to our attention. We're pleased to hear that you are happy with our services and response time.
We strive to provide the best service possible, and your input enables us to achieve this goal.
If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you.
Warm regards,
The Cylex Team
correction of entry
An incorrect entry for a company gave our domestic phone number. An email to the Cylex was responded to within an hour and the entry for the company corrected.
February 1, 2024
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for bringing the incorrect entry to our attention, and for taking the time to share your positive experience with us. We're glad we could swiftly resolve the issue for you. Your feedback is invaluable to us, and we appreciate the opportunity to ensure the accuracy of our company listings.
If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you.
Best regards,
The Cylex Team
Very helpful prompt service
I looked up a local shop on Cylex because I wanted to phone them. The phone number provided was unrecognised, though, so I informed Cylex using the box on their site where you can report incorrect information. There was also a space to review the shop but I got distracted while doing it and gave it a 2 star review by mistake when I meant to give 5 stars . I emailed Cylex and asked them to remove the 2 star review and they replied next day with a pleasant email saying they had done it.
January 29, 2024
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you so much for taking the time to leave a 5-star review!
We truly appreciate your positive feedback. If you have any more feedback or if there's anything else we can assist you with, feel free to let us know.
We look forward to serving you again!
Best regards,
the CYLEX Team!
Quick to correct data
My experience wasn't so much as a user of Cylex (though I've used them to find places in the past with success) but as a slightly disgruntled receiver of unwanted phone calls due to my home phone number being erroneously listed against a company on Cylex. This wasn't down to them, it was the person who created the listing but they were exceptionally helpful when I contacted them and promptly removed my phone number.
This would suggest they are keen to make sure the details held on their website are up to date and accurate which is great!
Many thanks to Cylex for sorting it out so fast.
January 26, 2024
Unprompted review
Reply from Cylex Business Directory UK
Hello,
We sincerely appreciate your kind words and understanding regarding the unintended inconvenience you experienced. It's great to hear that our team was able to promptly assist you in resolving the issue with your phone number.
Ensuring accurate and up-to-date information on our platform is a top priority for us, and we're delighted to know that our efforts made a positive impact on your experience.
Thank you for choosing Cylex, and if you ever have further questions or need assistance, feel free to reach out. We value your support!
Best regards,
The CYLEX Team!
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Responded quickly to update company…
Responded quickly to update company details and provided a platform access to amend and update as and when neccessary.
January 26, 2024
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for taking the time to share your positive experience with us!
We're thrilled to hear that you found our platform user-friendly and appreciated our quick response in updating company details.
If you ever need further assistance or have any questions, feel free to reach out—we're here to help!
Thanks again for your support!
Best regards,
The CYLEX Team!
I cannot fault the experience I had…
I cannot fault the experience I had with Cylex. The fast response to my emails and the professional way they were handled, was great!
Definitely 5*
January 19, 2024
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for your kind words! We're thrilled to hear that you had a positive experience with Cylex.
Your 5-star rating means a lot to us! If you ever need assistance again, we're here for you.
Best Regards,
the CYLEX Team!
Great advertising company
Great advertising company, used them for many years
January 16, 2024
Unprompted review
Reply from Cylex Business Directory UK
Hello,
Thank you for your long-term support! We're delighted to be your trusted advertising partner.
Here's to more years of success together!🌟
Best Regards,
the CYLEX Team!
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