Cymax Business Reviews 991

TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

Please read all the reviews before you do business with this company! I wished I did. I am having similar problems. I was a fool. In their fine print buried on their website, their return... See more

Rated 1 out of 5 stars

After receiving the fireplace (Feb 12 order placed) We were putting it together on Feb 21 (8 business days later) and it was broken- took pictures and sent them. They WILL NOT replace the fireplace!!... See more

Rated 2 out of 5 stars

We received an expensive 2 drawer filing cabinet that will barely hold together. There was damage to the panels when received. Bush furniture ended up sending me new replacement panels so kudos to the... See more

Rated 1 out of 5 stars

DO NOT purchase their products through walmart.com. Their items through Walmart's marketplace are not returnable, regardless of what walmart has posted on their website. Tried contacting the company r... See more

Company details

  1. Furniture Store

Written by the company

Cymax is one of the fastest growing online furniture retailers with annual sales exceeding US $100 million. With over 75,000 SKUs, Cymax is a leader in online sales for all items home and office. We are located in Burnaby, BC, Canada and sell to customers in the United States and Canada. Internet Retailer Magazine ranked Cymax within the Top 200 e-tailers in the world in both 2011 and 2012.


Contact info

1.2

Bad

TrustScore 1 out of 5

991 reviews

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Rated 5 out of 5 stars

Five Star Service!!!

Outstanding product, service and commitment to customer satisfaction. I am a first time buyer with Cymax Stores USA but will be a repeat customer!!

October 9, 2017
Unprompted review
Rated 5 out of 5 stars

Ordered the items and received them

Ordered the items and received them. Never had a hitch so far, except one time an item was shipped from a warehouse further away and it took over a week to get here. Otherwise seems items I order I am happy with for the most part.

October 8, 2017
Unprompted review
Rated 5 out of 5 stars

White console table

First time purchasing from this company. The delivery was quick with free shipping! Super easy to assemble. Took less than 15 minutes to put together and it looks beautiful!

October 8, 2017
Unprompted review
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Rated 5 out of 5 stars

Fast delivery

Fast delivery. often buy furniture items from cymax. Chairs are extremely nice. no issues thus far.

October 7, 2017
Unprompted review
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Rated 5 out of 5 stars

Excellent

Shipping was fast and item was well packaged, love my new daybed, just as pictured!

October 7, 2017
Unprompted review
Rated 5 out of 5 stars

We have ordered from Cymax several …

We have ordered from Cymax several times now and the items have always been delivered within the week. We will use Cymax again as we ate very satisfied with their selection of products, and quality.

October 6, 2017
Unprompted review
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Rated 4 out of 5 stars

I love the bar I ordered and the people …BUT

I love the bar I ordered and the people I spoke to were very nice. The bar directions on how to put it together was terrible. I called to try and get a hold of the company but no one could help. Had to hire a professional and even he had a hard time. When buying something online and it has to be put together they should make sure that the directions are easy to follow or you can get hold of the company to ask questions.

October 6, 2017
Unprompted review
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Rated 2 out of 5 stars

Never again.

I would say this experience was less than so so. The desk is nice, and for the most part the order went smoothly. The sales rep I spoke with on the phone helped with my order and was very enthusiastic about it. He acted as if he were my best friend. But when one of the items showed up damaged, he pawned me off on the manufacturer. Suddenly, he was not so excited about helping me anymore. You could tell in his tone of voice that I was a nuisance. When the manufacturer told me that it was the Cymax rep's responsibility to place the replacement order, well, I knew I would probably never hear from him again; and I didn't. (I did get an email about the order but it was not from the rep and it was weeks after I spoke with the manufacturer) I called the manufacturer and pleaded my case to a rep who understood what was happening and she placed the order for me. We like the desk, but I would never buy from Cymax again. They want the sale but not the responsibility if something goes wrong.

October 6, 2017
Unprompted review

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