DAMAC Properties 

I would like to personally thank Rizwan DLP Manager for his outstanding commitment to service. Rizwan is a man of integrity with strong interpersonal skills. He goes above and beyond in every situation.
Thank you Rizwan for your great work!

Good support from Muneesh Mr Rezwan and Basharat and team.

Maintenance request logged through the system. No reply.
Call to Damac telephone center, they said they will give a reminder to the maintenance team. No reply.
Wrote email to service charges team, they said they will give reminder to maintenance team, no reply.

I am very disappointed with my experience with DAMAC Properties. As a US investor, I trusted the promises made by the sales team at the time of booking.

I purchased a property in DAMAC Islands-2 during the last week of December. At the time of booking, the sales person Wazzim and my broker clearly informed me that I would receive complimentary flight tickets and a 5-day hotel stay once I completed the 25% payment. I completed the required payment by January 25th.

However, due to the Middle East situation at that time, there were no flights available from the US. When I later requested to use the promised offer, the sales person directly refused and denied the offer completely.

The biggest issue is that DAMAC never provided any written confirmation or email regarding the terms, validity, or expiry of this offer. Nothing was documented properly.

I strongly advise buyers and investors: please do not trust verbal promises from sales representatives. Make sure every commitment, offer, discount, waiver, or benefit is clearly mentioned in writing before purchasing any property.

What is even more frustrating is that the same property I purchased in DAMAC Islands-2 is now being offered with a 10% discount and complete DLD waiver for new buyers.

Very disappointing experience and poor handling of customer commitments.

F785-
Mr Stanley was helpful and assisted me well

Great experience by Stanley for our property J143 really happy with the service

Villa 506
Stanley was the Handover agent worked with me on the Handover of my property at Camelia, Damac Hills 2. He was very professional, knowledgeable and really easy to work with.

Villa A879B
Mr Stanley is great and extremely humble. Our experience of viewing was smooth and are very appreciative of him. Thank you Stanley! Well done.

Thankyou for your support Muneesh appreciated 🙏🏻

I purchased a supposedly high end apartment in Qatar in October of last year. The finishings are substandard and there are many issues that are yet to be resolved. I have phoned and emailed countless times but nobody ever responds. It is the most unprofessional company I have ever dealt with and I would NEVER recommend them to anyone

Very good service man, Firoj very qualified specialist.

We had a civil issue that was unattended to for 8 months. I would like to credit Rizwan Syed Ali and White Spot team at Damac Maintenance for their diligence and relentless efforts in the completion of the work in 3 days. Rizwan displayed a pleasant demeanour and quick response time to address the issue at hand.

F198
Stanley is very professional and straight to the business. He’s the only one I found knowledgeable.

Thanks for efforts of Manager Rizwan and DLP engineer Muneesh in resolving the rainwater leak issue by guidance to the technician, clear direction and arranging right material played a key role in identifying the root cause and fixing the issue effectively.

Dear DAMAC Properties

A 24-year-old girl from London paid £20,000, nearly AED 100,000, at your Damac Exhibition in JW Marriott Grosvenor House London in May 2024 after being assured by one of your senior salespersons, a member of your well-known “1 Billion Club”, that she would be able to change to another unit once she visited Dubai.

After travelling to Dubai, your salesperson completely changed his position despite the original representations being clearly confirmed in emails and chat correspondence.

There is clear documentary proof of what was promised. Despite this, your company’s response so far appears to be limited to saying the matter is being looked into, while her money remains with you and no real resolution has been provided.

To date, not a single official DAMAC email or formal document has been provided to her confirming the status of her funds or explaining your company’s position. It is difficult to understand how no responsibility is being taken despite the clear documentary evidence and the fact that the payment was made directly at your London exhibition to your salesperson. For more than two years you are just holding onto her money. This was all her savings.

UK investors value transparency, honesty, and professional conduct. Situations like this risk seriously damaging confidence amongst overseas buyers investing into the UAE property market.

This post is not intended to make defamatory allegations, but to request that someone genuinely senior within DAMAC reviews the matter fairly and urgently based on the documented communications and evidence available.

The reputational damage from unresolved investor complaints can far outweigh the original deposit amount involved.

Please have a senior member of management contact me directly to resolve this matter professionally.

Project: Canal Crown 2
Unit: 3501
Ref: CCRN/35/3501

Please don't reply with "Provide us with your email and we will look into this matter" or "This does not reflect the level of service we strive to provide, and we will surely look into this. Please be assured that your concern has been escalated to the relevant team, and they will get in touch with you promptly".

For over two years you have done NOTHING!

Once they got your number, they spam calling every day and different numbers, so u cant block them. Not even real people, only bots. Very bad and unprofessional accuisition.

They sales pitch in the office was kind of agressive. The advisor told us to get some coffee for us but came back with another "higher" sales manager. You guys got to learn about selling and marketing for real.

Bl854
Mr Stanley did a great job and explained to me in details what need to know during the inspection.. thanks 🙏

Nagham is a very professional and nice executer 👍👍👍👍

Stanley handled all our requests very professionally.