Damson  Reviews 

Purchased Damson Hearpods, fantastic sound quality in my opinion, easy to use and pair, use them daily between my Samsung phone and my iPad, even better is the value for money at £30 👍

Purchased S Series wireless home cinema v2 in January. Have never been able to connect to my tv. Emailed back in January to return. Didn’t receive a response.
Tried getting back in touch recently to return again as we have not used the product for months, (only ever been able to use connected to mobile phone via Bluetooth) sometimes it won’t connect and is a lot of hassle for the money paid.
The response was that they had sent an email back in January (I didn’t receive) to accept a return but as I’m now out of the return time they will not accept for a refund. I am now stuck with a price of equipment that I cannot use and paid a large sum for (£599)
Currently seeking advice and will be going to small claims court to get some money back.
*update*
Order is under the name of Jamie Griffiths # 7203

Ok first set up was very quick and easy. The system isn’t as punchy as I expected it lacks a bit in the bass side of things
I’ve had it cut out a many times now when greatly upsets my autistic son.plus it pops when I turn TV off.
It is very small and discreet which is nice but I think I’ll get another system for the lounge and move this to the office where earth shattering sound isn’t necessary but the atmos is.
All that said I do like the system and when playing the Xbox it is nice with the bullets whizzing around you.
Would I recommend it?maybe. But not for a big room.
But for a smaller space with it being small it’s pretty good.
Also it work with my virgin box for volume.
So all in all my only major gripes arethe lack of bass and the cutting out of sound

Update on my 5 star review
Don't buy the s series v 2 if you use it has your main source for everyday use..
I had mine for just over a year and it died ...damson told me I must have had a power surge and as I was 2 weeks out of warranty they would send me a replacement for £250 ...
As I am a domestic electrician for a local authority I know for a fact ,100% there was no power surge as this was the only thing plugged in to the same sockets as my ps4 ,tv,and Nvidia shield amongst other things,that miraculously blew up ...
Added to the fact I have a mains board that as surge protection and Arc fault protection...
The only thing is the sub is good for is a doorstop......
If I could go back ..I definitely would ..
Save your money and buy a decent one from a brand well known ...
There use to be a great support group which they closed down after people were complaining,and on Facebook they filter and remove all bad feedback....you have been warned ⚠️..
I am not bitter but very very disappointed as I supported a British company at the start of lockdown only to be kicked in the b--ls when it mattered...British company using cheap Chinese parts is my guess !!!..
If anyone wants to see the email they sent me and my responses I wrote I will gladly send you the copies I have ..

Can music be played from Bluetooth hifi system over the Damson home cinema & S-Cube speakers???

Bought this system because I liked the fact of wireless. Sound is good but could of done with some more bass.Did not know at the time of buying I had to have cubes plugged in to mains all the time for them to be able to switch on and off with system also mains wires to short needs longer mains plug I'm sure if you made different length people would buy my trouble is my plugs are low down and shelves are high . Yes I can charge and not use power adapter but I don't want to have to keep turning on all the cubes evertime I power up!Also main receiver takes time upto 5 mins to pick up hdmi source .so you turn system on only to wait for sky or what ever else you have plugged into receiver to come on screen might be my set up ?Over all its a nice way forward but there are still little things that need improvement.

Don’t buy from this company.
I bought Hearbuds at Xmas 2020 but they have continued to drop pairing with my iPhone multiple times a day since, I had some help from their support team within the refund period (who didn’t even know that they could initiate phone calls when I asked how to do it as the instructions do not state how) but the pairing issue continued. I know I should have requested a refund early on but a busy life got in the way - I then wanted to swap to my laptop (March 2021) but only one would pair, which is when I requested a refund as I’d had enough. Damson asked me to send them back to check, which I did.
They told me there was nothing wrong with them but could not explain why I had pairing issues - they requested £20 plus postage to return them to me.
They are so awful I do not want them back - cheaply made and probably too quick to market.
EDIT - After Damson wrote a reply stating that the issues were due to superglue I thought I’d explain - I’m glad they mentioned it as I should have mentioned it. The Hearbuds are supplied with two sizes of rubber grommet to hold the buds in your ears. 50% of the time the rubber grommets came away when removing the buds from my ears, leaving them deep inside my ears. I had to glue them on to stop this happening. I told them I had done it before posting them back.
Weird that Damson have stated that the glue was to blame for the pairing issues, especially after they have stated there is NOTHING wrong with the pairing! As you can tell it’s all finger pointing and no customer service from Damson.

Bought this after years of trailing wires to tear speakers. Great product offering fantastic Dolby Atmosphere sound and true surround sound experience. After-sales service quick and helpful. Highly recommended.

A well respectable company, who sells a really cool speaker called the Cisor. This speaker can make many materials into the sound emitting surface! I love vibin' with it!

I would give zero stars if I could. The buds wouldn't pair and kept losing sound. Sent them back and they'd said they were fine.i used all the troubleshooting advised. They stopped charging due to the case being faulty which they said was my fault. It is simply a poor product. They send a flimsy USB which I used which is the reason they are broke and I'm expected to lay an additional £20 to be repaired. Awful experience. Will put the £20 towards a decent pair who aren't ripping people off.

Purchased the Headspace to use as I work from home. They never leave my office - they reside either on my head or on the desk.

Initially, really happy with the purchase. Good sound, modern looks, felt like a quality product.

However, they stopped charging just after a year after purchase.

I contacted Damson, was told that they are outside of warranty (by a couple of weeks). Disapoointing response, but naïvely I purchased another pair (June '19), thinking it might have been a one-off.

These then failed again, the charging port again. This time it was in warranty. I contacted Damson, was repeatedly rebuffed until after kicking off a bit, they eventually replaced them under warranty.

I am careful with stuff anyway, but since then I have been beyond careful with them, even buying a new longer usb cable so that there couldn't possibly be any pressure on the port whilst charging.

Guess what? Yup, failed again. Contacted Damson to be given the brush off and told that it was my fault. I have pictures of the headphones, they are pristine.

Three pairs, same fault every time. But the clown on the customer service chat rather sanctimoniously opined that he could see damage - there isn't any. (If I could post up the pics on here I would.)

Upshot is, I wouldn't recommend these headphones unless you view them as disposable. They are great whilst they work, but this will only be for 7-15 months.

** Update **

As can be seen from the response below - they can';t even tell the truth. There was no goodwill in replacing the second set as they were within warranty, and it took a lot of pressure before they acceded to the request.

For the record, bought some Sony WH100mx4s. You get what you pay for, these are pure quality and highly recommended.

Here's a question - if the Damson are such a good product, why have they re-designed them?

Was after a set of wireless earbuds for cheap as i lose everything. Couldnt be happier with the HearBuds! Sound quality for the price range is incredible!! Customer service to match aswel! When i lose this set ill be buying the same product again!

Great ear buds, I use them regularly, Their customer service is excellent. It would be great if someone invented either "soft" ear buds or a cushion that fitted over them that allowed an individual to sleep (or at least lay on their side) with them in.

We bought two Cubes and a Vulcan. Getting the Cubes to work was a bit of a challenge and the downloadable user guide could have provided more detail. Nevertheless, the team at Damson have provided excellent customer service, answering emails with our questions and checking up on (and replacing) one of our speakers when it fell (bass in the music caused it to walk off the edge).

First class customer support and great products.

Happy customer here. Really enjoying the Homecinema V2, quick delivery and superb customer service!

The speakers have been great but the mount for them is crap has dropped speaker off any surface no matter how much its cleaned. Customer support is shocking and the block you from doing a review about it. avoid buying any of the speaker mounts from them. No customer service what so ever.

Hi there.

I bought my daughter the Damson Hearbuds and to say she was delighted with them would be understating how she felt.

After a few months, we experienced one of the buds "not working". I put this in quotes for a reason which we will get to.

I contacted the Damson support team and even though we were and are experiencing a global pandemic and there are far more important issues for people to deal with, such as their wellbeing, the safety of their families to name just a couple, I received an almost instant reply. It was a Sunday that the Super(Man/Woman/Please insert the appropriate gender noun as it was a team effort) replied to my question of how to fix the issue.

The person supplied a set of instructions for me to follow which were very comprehensive. However, this didn't resolve the issue but the team at Damson had made the point to contact them again if the issue wasn't resolved. I did exactly that, giving them a list of results from the steps they had given me.

I received a reply within 24 hours asking me to try one more thing to see if that would resolve the problem. I carried this out but unfortunately, it didn't help the situation.

Instead of what a lot of companies would do, stall, pass you on to someone else, refer you to a website in the hope you'll get frustrated, bored or so confused you do not want to continue "bothering" them, the guys at Damson simply said it was no problem, I should send them Hearbuds back to them and they would fault find on them. To do this, they sent me a postage page label so all I had to do was wrap the kit up, attach the label and send it to them. They couldn't make it more straight forward.

The Hearbuds were tested for three days in which they found...drum roll.....NO PROBLEM! The likely issue was that we hadn't allowed the charging/carry case to properly charge.

Even though this was completely down to me the guys at Damson tested the buds for THREE days to ensure that there was no other issue. For this there was no charge, no pun intended. I didn't even get an email telling me how silly I was :( They even said that if there were any other questions then I should feel free to ask.

I can't think of any other interaction I have had with a company under capitalism that has gone like this. If it affects the bottom line then that is passed on to the customer. Not with Damson.

I would like to stress that I see this fantastic service, solely, 100% as a function of the people I dealt with. You can have all the company policies you like but it is real people that enact them. This team were so very helpful, so very polite and understanding and so very courteous to what I needed in the way of help that no policy could ever make that happen. It is simply that the people themselves are great at what they are trying to do for their customers and are great people that see their customers as people too.

I would ask that anyone one else having to use the support team at Damson, who has an experience like mine take the time to not just fill out one of these reviews but drop the actual team a line. Send them an email telling them how great they are. It costs you nothing but may just make someone's very busy and pressured life a bit more bearable.

Thank you, Damson support team. You are fantastic.

Purchase the Damson S Series system last month. The sound and quality of this is first class. The system without doubt enhances your home cinema experience. From sale to set up the customer service has been great