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Dandara Reviews 

3,032
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 881 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, welcoming, and incredibly helpful, often going above and beyond to provide support and information. People frequently highlight the excellent customer service, noting that staff are knowledgeable, patient, and make the entire process smooth and stress-free. Many appreciate the clear explanations and the comfortable, unpressured environment during their interactions, with the overall service described as faultless and issues handled efficiently. However, some customers also noted issues with communication, such as non-existent email responses and a lack of clarity on property allocation processes. A few other people also felt that site management could be problematic, citing concerns about contractor parking and some managers' approach to building practices was perceived as problematic.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness, professionalism, and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and... See more

Location

Reviewers mention positive feedback about location, with many expressing satisfaction with the sites and... See more

User experience

People report positive experiences with user experience, consistently describing it as seamless, stress-free,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

House of our dreams matched with superb sales team care and support. Wouldn't have wanted to go through the huge move after over 40 years in the same house without Melissa and Jo. They were always pro... See more

Company replied

Rated 5 out of 5 stars

This week we received excellent customer service from Dandara’s Customer Care Eastern team. We reported a leak from our shower a couple of days ago and immediately received a call from Connor at Robi... See more

Company replied

Rated 5 out of 5 stars

The service was absolutely faultless. Unusually, every Department within Dandara actually communicates with each other. Nothing was too much trouble, and everything was sorted out without fuss or de... See more

Company replied

Rated 5 out of 5 stars

The staff member was welcoming and presented the options clearly and succinctly. We were not rushed around the homes and again the information we received was neither too little nor too detailed for... See more

Company replied


Company details

  1. Home Builder
  2. Building Firm
  3. Construction Company
  4. Housing Development
  5. Real Estate Developer

About Dandara

Written by the company

Creating and building beautiful award-winning homes is what we do at Dandara. Homes that combine innovative design with only the highest standards of quality.

It’s something we have been doing for over 30 years, but that’s not us in a nutshell - there’s our dedication to you. With us, you’ll receive an exceptional level of service all the way through your buying and moving journey; from the moment we meet until after you’ve moved in.

It’s part of the reason why we’re one of the UK’s most respected private housebuilders. And so is how we work with local communities to ensure our homes are designed in such a way that they enhance and complement their surroundings beautifully.

Visit our website


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(3,032)

836 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience

We viewed a property with Kelly, who was just fab! Really friendly and welcoming and made the whole experience great.

June 15, 2026
Unprompted review
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Reply from Dandara

We're delighted our team made your viewing experience great. Thank you for your kind words!

Rated 5 out of 5 stars

Popped in the have a look at Buckmore…

Popped in the have a look at Buckmore Green. What a lovely development in a great area.

June 14, 2026
Unprompted review
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Reply from Dandara

We're so glad you enjoyed your visit to Buckmore Green! We appreciate your kind words.

Rated 5 out of 5 stars

Excellent experience from the start

I've been dealing with Ashley at Dandara Hawthorn Grove, since before the show homes were even built! Ive never bought a new build and from the outset Ashley has always been friendly and informative without ever putting pressure on me to secure a sale. Both he and his colleagues have always responded quickly to any enquiry I've had...and I've had lots!
From my first viewing of a Dandara show home, I've been impressed with the standard of their builds and quality of their finishes, along with their attention to detail.
Once I finally decided to make a reservation, Ashley has helped me to secure all of the finishes that I want in my house and has been very patient with my many questions and queries!
I've been watching my house and the others around me, get built for the last few months and have been encouraged all the way along to visit the site, even if only to see progress from a distance. The external finish of all properties is great and they all look just a little different, which is great.
I'm very much looking forward to finally moving in, in a couple of weeks time... when I'll update my review on quality of the final finish! But so far, I've been very impressed with the support Ive been given by Ashley and the team at Dandara Hawthorn Grove in West Sussex.

June 14, 2026
Unprompted review
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Reply from Dandara

We are delighted to hear about your positive experience with our team and the quality of our homes. It's wonderful to know you've felt supported throughout your new build journey.

Rated 5 out of 5 stars

Huge thank you to Kerrie for her…

Huge thank you to Kerrie for her excellent advice and guidance, for our sons first investment into a new property. We had no idea where to start Kerrie talked us through it and made everything easy. We are now fully informed and excited to get our son onto the property ladder.

June 11, 2026
Unprompted review
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Reply from Dandara

We're so happy to hear our team provided excellent guidance for your son's first property. We wish him the very best!

Rated 5 out of 5 stars

Good location, Helpful Staff

We visited the whitehouse development over the weekend. The sales team were really helpful and we hope to buy a house there next year.

June 13, 2026
Unprompted review
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Reply from Dandara

We're so glad you had a great visit and found our sales team helpful. We look forward to assisting you next year!

Rated 5 out of 5 stars

Hawthorn Grove, Chichester

Hawthorn Grove. Popped in on the off chance when visiting the area as we sadly missed out on their Fontwell development. Didn’t have an appointment and Ashley was very welcoming. We viewed the two show homes and the quality is still fantastic! We discussed their part exchange and assisted move schemes. Nothing was too much trouble for Ashley. Very friendly and professional service!

June 11, 2026
Unprompted review
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Reply from Dandara

We are delighted to hear you had such a positive experience during your visit. We appreciate your kind words about our team and the quality of our homes.

Rated 5 out of 5 stars

Jo was Very knowledgeable and helpful …

Jo was Very knowledgeable and helpful . We had been held up by traffic for our appointment but she was charming and assured us it was no problem and to just turn up when we can

June 13, 2026
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Reply from Dandara

We're glad to hear our team provided such a helpful experience. Thank you for your kind words!

Rated 5 out of 5 stars

Great Service

Chris, Ben & Laura were great & very helpful at The Meadow View Development, Very Informative

June 12, 2026
Unprompted review
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Reply from Dandara

We're delighted to hear our team provided such a helpful service at the development.

Rated 5 out of 5 stars

Helpful, knowledgeable and courteous

I enquired about new market yard and spoke to Bex who was most helpful, knowledgeable and courteous. Great service would highly recommend.

June 10, 2026
Unprompted review
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Reply from Dandara

We are so glad to hear our team provided such a helpful service. Your recommendation means a lot to us.

Rated 5 out of 5 stars

Viewed with Courtney at Golding house…

Viewed with Courtney at Golding house she gave me all the information on New Market Yard. She was very welcoming and understanding to my needs,

June 11, 2026
Unprompted review
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Reply from Dandara

We're so glad you found our team welcoming and helpful. We appreciate your positive feedback!

Rated 5 out of 5 stars

We’ve been so happy with the whole…

We’ve been so happy with the whole process of buying our first home. Dianna made us feel so comfortable and she was more than happy to show us round the properties as many times as we needed and has been so patient with us! We feel so lucky to have secured a house as it’s so rare to find new builds so well built and thoughtfully planned.

June 12, 2026
Unprompted review
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Reply from Dandara

We're so happy to hear you had a positive experience buying your first home! We appreciate your kind words about our team and the quality of our homes.

Rated 5 out of 5 stars

I have recently purchased a home in the…

I have recently purchased a home in the Dandara estate. ‘The Orchard ‘. Little Dunmow. From start to finish Dandara were fabulous. Sales staff were amazing from start to finish and so informative. Everything ran so smoothly. Moved into my lovely home end of March and since the team have been absolutely amazing. I cannot thank Site agents both Scott and Paul. These guys are amazing and nothing is too much bother. I am so happy and totally recommend. Thank you Scott and Paul for everything …. Yous guys are just amazing and every little issuer is rectified immediately. Totally professional. Thank you 5star plus

June 12, 2026
Unprompted review
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Reply from Dandara

We are so pleased to hear about your wonderful experience with your new home at The Orchard. It's fantastic to know our team provided excellent service. Thank you for your kind words and recommendation!

Rated 5 out of 5 stars

Amazing customer service and care!

We cannot thank Jo and Melissa enough. From our first viewing through to moving in today they have been brilliant! Thank you and we love our new beautiful home.

June 12, 2026
Unprompted review
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Reply from Dandara

We are so happy to hear you love your new home and had a brilliant experience! Thank you for your kind words.

Rated 5 out of 5 stars

Kelly at Dandara was amazing

Kelly at Dandara was amazing, knowledgeable and very accommodating.

June 8, 2026
Unprompted review
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Reply from Dandara

We truly appreciate your wonderful feedback and kind words. Thank you for sharing your positive experience with us.

Rated 5 out of 5 stars

I’ve been working with Kerry and…

I’ve been working with Kerry and Courtney with a view to buying a town apartment, and despite current market conditions my experience has been first class. Both are a pleasure to work with, are very knowledgeable and responsive to all queries!

June 12, 2026
Unprompted review
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Reply from Dandara

We're so glad to hear you had a great experience with our team. Your kind words mean a lot to us!

Rated 5 out of 5 stars

Viewing Experience

Kelly was very helpful and flexible with the viewing time. All my questions were answered and I am very satisfied to her service.

June 5, 2026
Unprompted review
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Reply from Dandara

We're glad our team member was helpful with your viewing. We appreciate your positive feedback.

Rated 5 out of 5 stars

Kelly was super helpful with our…

Kelly was super helpful with our Dandara rental! Really quick to respond, great with our questions & a lovely energy

June 8, 2026
Unprompted review
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Reply from Dandara

We're happy to hear our team provided great support. Thank you for your kind words!

Rated 5 out of 5 stars

Rental review

I had the pleasure of dealing with Kelly, in Dandara Rentals.
Finding a property can be stressful, however Kelly made me feel relaxed as she was able to answer all questions raised.

Would recommend Kelly to others and will also use her services in the future, if required.

June 2, 2026
Unprompted review
Dandara logo

Reply from Dandara

We're delighted to hear about your positive experience! We appreciate your kind words and recommendation.

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