Bought a water pipe and it got a stress fracture inside of a week. Dankstop's reply was, "Sorry, we can't do anything for you since it happened during use ". WTF!!! Worst company, customer service a... See more
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Well I guess I’ll never receive my atomizer before the date promise! Today March 16th it should have arrived, I doubt it because it hasn’t even shipped out yet! Once again another company not comm... See more
Company replied
I would give a 0 if possible. This company has to either be deliberately deceiving people or hiring people that can't be real. They give generic responses or even make statements that directly contrad... See more
1) Shipping took forever, when I try to check with my order number on the Dankstop website it still says to watch in my email even though it finally arrived like a week after the site said. 2) I boug... See more
Company replied
Company details
Information provided by various external sources
The Best Online Headshop, offering FREE SAME-DAY USA SHIPPING as well as the lowest prices on bongs, dab rigs, vaporizers, glass pipes, bubblers, and more!
Contact info
Talmadge Road 330, 08817, Edison, United States
- www.dankstop.com
1.7
Bad
382 reviews
Replied to 22% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love these pulsar vape pens
October 25, 2023
Reply from DankStop
Thank you for the amazing 5-star review! Our aim at DankStop is to be your one-Stop-shop for all your smoking needs.
Keep it lit ;)
Good
Had a few difficulty's with shipping but dankstop fixed it they did good in handling it. Customer service satisfaction is good 👍
September 24, 2023
Reply from DankStop
We really appreciate your kind words and understanding. 🌟 If you ever need anything else, just give us a shout. We're here to help and make your experience even better! 😊👍
Amazing box!!
Amazing box!!! I got it twice now and I love it!!!! I got Dopezilla’s Ogre and all the attachments you need to your first dab!!
September 24, 2023
Reply from DankStop
We're absolutely stoked that you're loving our products! Thanks a ton for choosing us. If you ever have questions or need anything else, just give us a shout. Enjoy your dabs with your awesome Dopezilla's Ogre box! 😄👍
Late delivery
When I placed the order I was given a delivery date 2 pieces were a day late and the other a week late. I ordered for my sons birthday and wasn’t able to give it all to him until well after the fact.
September 24, 2023
Reply from DankStop
Hi Val,
I'd like to extend my heartfelt apologies for the delay you experienced with your recent order, especially considering it was meant for your son's special day. Your feedback means a lot to us, and we truly value your openness in sharing this with us.
We understand how important timely deliveries are, and we always strive to provide accurate estimates. However, sometimes unexpected situations can lead to delays. Please know that we take these estimates seriously and use them to continually improve our services.
I've already initiated a thorough investigation into the reasons behind the delays in your order. Our goal is to enhance our processes and ensure smoother deliveries in the future.
Your patience and understanding are greatly appreciated during this time. If there's anything more we can do for you or if you have any questions, please don't hesitate to reach out.
Once again, we apologize for any inconvenience this may have caused, and we're here to make things right. We look forward to serving you even better in the future.
Speedy delivery and love the product!
September 24, 2023
Reply from DankStop
Thank you for the 5-star review! We're delighted to hear you received your order quickly and are enjoying your product. If you ever need assistance or have more feedback, feel free to reach out. Enjoy your purchase! 😊🌟
Always a great experience with this…
Always a great experience with this website I used my reward points which covered half the price of my purchase and of course I loved the purchase cause I know how to pick them, this is the most site shopped by me of its kind
September 24, 2023
Reply from DankStop
Thank you for being a valued and loyal customer! We truly appreciate your continued support and trust in us. It's wonderful to hear that you're enjoying the benefits of your rewards and that you're making savvy choices with your purchases. If there's anything special you'd like to see or if you have any questions, feel free to let us know. We're here to make your shopping experience even better! 🌟🛍️
Did not get what I asked for.
Did not get what I asked for. Product still seems amazing. I will make sure to read the fine print.
September 23, 2023
Reply from DankStop
Hi Mo,
I hope this message finds you well.
I'm truly sorry to hear about your recent experience with your order. It's important to us that you receive exactly what you requested. I noticed your review and immediately reached out to address this issue.
In order to assist you further and investigate the matter thoroughly, we kindly request your cooperation. If you could provide us with more details regarding your order and what you expected, it would greatly help us in resolving this to your satisfaction.
Please feel free to respond to the email we sent you last week or reach out to our customer support team. We are here to assist you and ensure that you receive the correct items.
Once again, I apologize for any inconvenience you may have experienced, and I appreciate your assistance in helping us make this right.
Reply from DankStop
Awesome! Speedy delivery and happy customers like you make our day. Enjoy your new piece, and remember, we're just a message away if you need anything else! 🚚🎉👍
They said my item was in stock
They said my item was in stock. I ordered and paid then was issued a refund. I emailed questioning this and was told it wasn't in stock. I checked the site and it showed that it was still in stock. I responded with this and got no response.
September 23, 2023
Reply from DankStop
We apologize for any confusion regarding your recent order. It appears there was a misunderstanding regarding the availability of the specific color (variant) you selected. While the item is in stock, it's currently only available in different variants.
You are more than welcome to place a new order for an available variant that suits your preferences. Should you require any assistance or have further questions, please feel free to reach out. Your understanding is greatly appreciated, and we look forward to helping you with your new order.
my package was supposed to be delivered…
my package was supposed to be delivered on friday and it didn’t even get a shipping label until then, it’s in the middle of no where in texas and you guys asked how my experience was? terrible.
September 24, 2023
Reply from DankStop
We sincerely apologize for the delay you've experienced with your order. We understand how frustrating transit delays can be, and we truly appreciate your patience.
The good news is that your package is on its way and is expected to arrive tomorrow. We hope that once it's in your hands, you'll find it worth the wait.
Should you have any further questions or need assistance in the future, please don't hesitate to reach out to our customer support team. Your satisfaction is important to us, and we're here to help.
Thank you for choosing DankStop, and we look forward to serving you better in the future.
Chimera Bong is the Bomb!
After over forty years of plastic bongs, it was time for an upgrade. DankStop did not disappoint. The pipe arrived in a timely manner and I wasted no time trying it out with some of my home grown. Love the heavy glass and the simple design (I like simple). The Chimera hits are potent but smooth. Smoke a one hitter or the big bowl that comes with it, this pipe will get the job done. Extremely easy to clean with coarse salt and 91% alcohol. One-hit weed and the Chimera are a great match. I like this pipe so much I ordered another just like it in case of emergencies. Thanks, DankStop, for a great product at a great price!
August 25, 2023
Reply from DankStop
Thank you for your outstanding 5-star review, Ariella! 🌟
We're thrilled to hear that you're impressed with our product's design, practicality, and durability. Your feedback is incredibly valuable to us, and it motivates us to continue delivering top-notch quality.
We can't wait to serve you again soon!
My first item took a little while but…
My first item took a little while but still under a week , it arrived broken which was upsetting so I contacted support and with ease they shipped another one within the same time for free.
EDIT !!!! I had to take my rating down to a one simply because the replacement piece they sent broke within the first week of it arriving. We know that glass is fragile so we are careful with our pieces, so this is a major fault on whoever makes these. When I tried to explain to support, they told me that we were past the date to put in a dispute about the item (which was the 2nd dispute I put in anyway). I’m very upset with this service, I told them I would give them pictures but they said any damage that wasn’t caused in shipping is something that they don’t have to deal with. This is super annoying , this should be something they have to fix and I hope support sees this !!! I still want my full refund
August 23, 2023
Reply from DankStop
Wow, thank you so much for your awesome 5-star review! 🌟
We're genuinely sorry about the initial hiccup with your item, but it's fantastic to hear that our support team was able to get a replacement to you so swiftly.
Your satisfaction means the world to us, and we're here anytime you need assistance. Thanks for being a valued customer!
Reply from DankStop
We're thrilled you're happy with your purchase and our fast shipping. Your satisfaction means the world to us. Here's to more smiles in the future!
I’m still waiting
I’m still waiting. I have never received my item from you guys. I am very upset.
August 25, 2023
Reply from DankStop
I'm sorry to hear that your order hadn't arrived at the time of your review. I wanted to let you know that it was actually in transit, and I'm delighted to inform you that it was delivered just a day after your review was posted.
I hope you've received your order and that it meets your expectations. If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist.
Thank you for your patience and for choosing us.
fantastic packaging
The packaging was super secure and showed that the company truly cares about quality and the safety of the customer's product.
August 25, 2023
Reply from DankStop
Wow, thank you so much for the fantastic 5-star review! 🌟
We're thrilled that you noticed and appreciated our secure packaging. Your safety and product quality are paramount to us, and it's wonderful to know that our efforts have made a positive impact on your experience.
We can't wait to have the pleasure of serving you again soon!
Reply from DankStop
We really appreciate your honest feedback! 🌟 While we're sorry about the longer wait this time, we're absolutely thrilled that you found our employees great! 😊
Your input helps us get better every day, so thank you for taking the time to share. If you ever have more to share or any suggestions, we're all ears.
We can't wait to have the chance to serve you again soon, and we promise to make it an even better experience next time!
Have Not received my item can’t even…
Have Not received my item can’t even call and fix the damn problem don’t shop here if you value your money and time!!!😒👎🏾
August 22, 2023
Unprompted review
Reply from DankStop
Hi there,
We're sorry to hear that you are having issues with your recent order.
I have sent you a request for further information. However, TrustPilot provides a limit of 3 business days for you to reply and it seems you were unable to supplement the review accordingly.
We are eager to assist you and further understand your experience to allow us the opportunity to learn and develop our customer experinece.
Can you please send us a quick email at support@dankstop.com informing us of the issue and referencing this review so we can investigate your case more thoroughly.
We hope your day only gets better from here :)
All good… no surprises!
The package was delivered ahead of schedule. The product was exactly as advertised and what was expected. Thank you for a great experience.
July 26, 2023
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