där lighting group Reviews 19

We had a fantastic shopping experience at Dar Lighting. The team members who assisted us were knowledgeable, friendly, and genuinely eager to help. The range and quality of the lighting options were impressive, and we appreciated being able to select the perfect bulbs for each unique piece. We also received a helpful discount for purchasing multiple items (two lights with bulbs, a vase, and a clock). Overall, it was an excellent visit, and we’re delighted with our purchases.

Really lovely products and staff. Will definitely buy again.

Got the Aiden 3 Light Cluster Pendant Satin Black & Smoked. The lights look great have the smoked glass effect with black pendant . Just to find out that where the bulb is fitted inside there is a white collar that is visible and makes the light look cheap . It just ruins the whole aspect of the light. Got beautiful bulbs that make that fitting even more visible and evident . So yes a bit disappointed

I spent over £900 with a company who is effectively a middle man to dar lighting as dar lighting supplied and delivered the lights and are managing the after sale service hence my review. manufacturing purchased 2 x Laura Ashley chandeliers and 4 x Laura Ashley wall lights.
They are arrived in time but all 6 items had some sort of damage. None of the boxes were damaged so this clearly happened during the manufacturing or packaging stage. One wall light was smashed and the other three wall lights were covered in scratches. Both chandeliers covered in scratches and one had missing bits to it and all the little pieces were bent.

Now I understand that so far dar lighting aren’t at fault but how they have dealt with things is shocking! They are refusing to take back the damaged items and have asked me to fit them and they will send replacement glass pieces, which would mean changing about 100 pieces per light. Absolute ridiculous!! They are telling me to keep the items and change the scratched glass pieces or they can take them back for a 25% restocking fee. Take your money elsewhere!!

This company is first class. I purchased one of their beautiful crystal ceiling lights (Laura Ashley Vienna Flush ceiling light, chrome) . Sadly on opening the securely packed box, one crystal dropper was damaged. I contacted Dar and their after sales service is unrivalled. Forget the High Street big retailers for lighting, shop with Dar. You will not be disappointed. The after sales service was impeccable; super efficient, hassle free, and conducted with the customers needs as a priority. I was so well supported and a replacement dropper was issued immediately. Thank you Dar for your beautiful products and first class after sales service. You have my repeat business always.

I was gifted a beautiful floor lamp by someone very precious to me which got accidentally damaged.
I contacted Dar lighting customer service to ask if they could help me out with a replacement part.
Wow what an amazing response, a very kind and helpful Laura went out of her way to help me and I now have my beautiful lamp back to its former glory.

I cannot praise this company more.
Absolutely fantastic 🌟🌟🌟🌟🌟

Bought a ceiling light in 2011. One house move and extensive building work later a ceiling bracket was missing.

Light out of production . Ewa from sales team took the time to assess, search and send our 3 possible brackets that might fit (successfully). Thank you. Really went the extra mile - even when it didn’t mean profits to them.

This kind of care and service brings people back. Old fashioned customer care. A rare commodity these days.

Bought a mirror from John Lewis and Dar as the supplier delivered it straight from them. I was sent a parcel force tracking number, but instead it arrived on a pallet and was dumped on the road and the driver refused to take the pallet.

I spoke to the pallet company and Dar had only paid for their ‘dump a pallet in the road’ service. A John Lewis advisor spoke to Dar and they confirmed that “dump a pallet in the road” service was their standard delivery service and they would no nothing to help get rid of the pallet.

There was no mention of pallet delivery in the delivery details and if I had known I would have not bought the mirror as getting rid of the pallet was a massive pain. Their customer service response of telling me “hard luck, you shouldn’t have been ordered products from us” wasn’t helpful. I’m going to escalate this with John Lewis as this company should not be a JL supplier when the service they offer is so poor.

Brilliant service. I bought a light from Furniture Village, unfortunately when My electrician went to put up the light we realised that there were some broken drops. Furniture Village would not assist so I spoke with Dar Lighting direct.
Within 2 days they had sent me some drops and spares.
Great service (and the light is lovely)
Very professional, thank you .

I bought a DAR Ashworth floor lamp end Sept 2020. The stem of the lamp consists of 3 pieces that have to be screwed together and is very thin. The lamp has 3 (adjustable) heads so is very top-heavy.
Gradually one of these screwed joints became looser and looser and after about 2 years and could no longer be screwed tight so that lamp is about to collapse.
I reported this to the seller (Dusk Lighting) on 28 October 2022 who said they passed the issue to DAR. The response was that DAR could do nothing because the lamp is out of warranty for about a month.
I had hoped and expected that they would recognise that the fault is due to a design and manufacturing flaw. Also that the fault did not develop overnight and that people have other priorities in life than reporting a faulty lamp. In short that they would show some flexibility and do the decent thing.

Bought a dar floor light (BLY4943) from a local company and, using the instructions, it was clear that a part (cable restraint) was missing. Sent an email to Customer Services asking if they could send me the part concerned and heard nothing. A really nice product (hence three stars) but useless Customer Service support (hence no stars). I suspect they just ignore you if the query is too difficult or will cost them.

After seeing dar’s reply, it’s funny that they can now decide to prioritise my request and actually acknowledge receipt of my original mail. Sorry, but Customer Services should be more responsive in the first place!

Trying to find lamp shades in the right size shape and very importantly the light effect they give out when lit up has nearly been impossible despite visiting many showrooms as well as chance buying and returning shades on line.
We nearly gave up until a friend recommended the Dar lighting web site and we are so pleased we did. The 2 large Cezanne faux silk lamp shades in white arrived exactly in the time promised was packaged properly inside a strong quality cardboard box. The shape colour and quality of the shades is exceptional for the price and the all important light effect when they are switched on is fabulous just what we were looking for.
Can’t recommend this company highly enough.

I have had a Dar bathroom mirror / light for ages. After twice-daily use for about 8 years (contact lenses in / out), eventually the internal switch broke. I phoned Dar to see if I could get hold of one, and after I sent them a photo of the part, they sent one out, free of charge, the next day. My light is now working perfectly again, and I am very happy!

I have recently purchased three chandeliers from Dar Lighting and was impressed with their prompt efficient service. 3 separate orders all with perfect service and deliveries. I’d accidentally ordered one extra light and they made it easy to cancel the order and refund me. However I think what makes them especially worthy of 5 stars is how they helped me after one of my ceiling lights was damaged when delivery men hit the light when delivering a sofa. I needed a crystal replacement and they were just wonderful sending me a replacement. Initially the first one wasn’t a match but they sent out the correct one with no charge. A company who are happy to help with an issue (not caused by them) and go above and beyond are a company worth recommending! Thanks Dar for being so helpful, efficient and kind.

Good delivery time, well packed and items as expected 👍🏻

I'm very pleased with the creative design of my dar Lighting ceiling fittings and with the service I received from dar Lighting and their specialist retailer, Castlegate Lights.

I found and placed my online order for Class 2 dar light fittings via Castlegate Lights' web site. My order for 3 units was dispatched by dar on the same day that I placed my order and arrived before noon the next day. The lights arrived as assembled units, each double wrapped in an inner box with excellent protection and then in a substantial outer box with padding between. Easy to follow installation instructions and screws were provided.

I contacted dar lighting with a query, initially by phone (my call was answered immediately), and then via follow up emails, which were responded to without delay and with a satisfactory resolution. dar's Steph was very helpful and and I'd be happy to purchase dar Lighting's fittings in future. This is an unsolicited review.

I contacted Dar Lighting because a lighted blossom tree we had bought, many years ago, from a previous incarnation of their company, had stopped working. I had looked on their website and they didn’t actually sell the item anymore, but I thought they might be able to help in some way. I spoke to Aurora who asked if I could send pictures. I emailed pictures and explained the problem, suggesting that we hoped it might just be that the transformer had stopped working. Aurora emailed back within the hour stating that the company were willing to send me a transformer, free of charge. The transformer arrived within three days and we now have a working light tree again!! So much more then I could have expected. She kept me up to date with everything that was happening and to receive such a ‘no quibble’ service was much appreciated!

I bought some rather lovely wall lights from Dar Lighting's on-line shop recently.

When they arrived I loved them but my husband was not so keen. I have to point out that there was nothing wrong with the lights, they were attractive and good quality but my husband just did not like them.
Reluctantly I agreed to return them and contacted Dar Lighting as there was no returns note in the parcel.
Firstly I was told that Dar Lighting did not accept returns, however when I pointed out that you do have the right to request a refund within 14 days of receipt of goods and a further 14 days to initiate a return the person who answered the call cut me off.
I called back and the same person put me on hold whilst they checked with a colleague. Unfortunately whilst she thought I was on hold I could hear every word as she explained the situation recounting the dialog virtually verbatim and using a comedy voice for me (imagine Katherine Tate's Lauren Cooper and you get close to the effect).
I would not dream of mentioning the person's name as it was highly entertaining and she seemed a nice girl generally, if not a model of tact and a skilled practitioner of customer relations.
Moving on, when I stopped laughing I told the person I had heard what was said and I was cut off again.
I phoned back and was instructed to email my request and a RMA - Return Merchandise Authorisation number would be generated and sent to me. This came through quickly and I returned the lights (the customer pays the post)
Dar Lighting received the lights back on the 17th August and I thought I would give them a call today, 25th August, to check how they were getting along.
The return was awaiting authorisation and had not been processed as yet a full 8 days after receiving the lights. I do admit that by law there is a 14 day window to issue a refund but most companies jump on refunds straight away.
I freely admit that this is a first world problem and possibly a bit of something and nothing, but in a time when on-line business is flourishing and the high street is declining I would have thought it would be a good ideal for a company selling on line to make returning an item as easy as possible.

This can be done by:-

Including a returns note, when goods are sent

Making the companies returns policy transparent and easy to find (I had to hunt on the website)

Making all staff aware of the returns policy

Not asking the customer to send emails to generate a return

Not expecting the customer to pay for the return

Processing the return in a timely manner when the goods are received

I have to say that everyone I have spoken to has been very polite, not particularly helpful, but very polite, well - to my face at least! however I will probably not use Dar Lighting again or recommend them despite the fact that they sell attractive, quality products. There are plenty of other companies who offer similar products and Dar are just too much hassle.

I will keep you all posted as to the time it takes to get the money back in my grubby paws!!!

Update 14.10.20

Got a lovely response from Dar which has definitely improved my opinion (that and the fact that the refund was sent immediately after my last contact.

As I stated previously they make smashing lights and are a UK business which we should all be supporting so I am going to give them ****

Friendly staff who will go the extra mile to ensure you enjoy their products, even if they aren't responsible for the problems you're facing.