Darwin's Natural Pet Products Reviews 2,281

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,661 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent quality and nutritional value, noting its positive impact on their pets' health, energy, and appearance. Many appreciate the convenience of the ordering process and the reliability of the delivery service, which is often described as timely and well-packaged. The customer service also receives high marks for being helpful, responsive, and accommodating. However, some customers have experienced issues with delivery, including delayed or thawed shipments, and occasional problems with packaging leading to leaks or damaged products. A few people also reported difficulties with the online scheduling system for recurring orders, leading to incorrect or missed shipments. Additionally, some reviewers mentioned that their pets occasionally refused to eat certain products or that the food had occasional quality issues.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the superior quality of the products,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the superior product quality and the... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed, with many orders arriving... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the friendly,... See more

Order

Customers consistently note positive experiences with order. Many reviewers highlight the ease of ordering,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to order Darwins and change dates when your pet food runs out. However, the site accepts only Card and GooglePay and would be great if they can also offer PayPal and Applepay. The subscription ch... See more

Company replied

Rated 5 out of 5 stars

Darwin’s has helped to keep my pup healthy and happy; full of energy as well as my cats. Their representatives are informative, caring, and there to answer any of my inquiries. Deliveries are on t... See more

Company replied

Rated 5 out of 5 stars

I switched to raw 8 years ago. Both of my Beagles got sick on Kibble--- started making my own raw food but found it challenging to provide the cartlidge, bone marrow and organ product to supply appro... See more

Company replied

Rated 5 out of 5 stars

We have trusted Darwins for our Bostons for 10 years now. Deliveries are always on time and the food is of the freshest quality. We appreciate that Darwins formulates each meal with exact nutrition ou... See more

Company replied


Company details

  1. #14 of 70 best companies in Pet Store

Written by the company

Darwin's Natural Pet Products aims to help pets and their owners enjoy more years of healthy companionship by making and delivering all-natural, raw pet food.

Add more years to your pet's life and more life to their years.

Written by the company

Thrive Longer with Darwin's
We believe feeding a pet what they’re born to eat is the best way to help them thrive longer. That's why we provide food the way nature intended, biologically-appropriate recipes inspired by their ancestral diet, and why we're dedicated to supporting you every step of the way on your pet's health journey.

The Healthiest Thing You Can Do For Your Pet

Delivered Right To Your Door

Get free and fast shipping to most of the US on any order over 20 lbs. We cold-ship our raw meals so they're delivered to you fresh and frozen.

Contact info

Promotion box for Darwin's Natural Pet Products

Get 50% Off Your First Box

Feed your pet what they were born to eat and save 50% on your intro.

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 65% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

A good product at a good price point

A good product at a good price point. I have tried several raw diets. I even made my own for a while. But for the cost and quality darwins is very good

April 1, 2026
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Reply from Darwin's Natural Pet Products

Hi Scott,

Thank you for your thoughtful feedback. We’re honored that, after exploring several raw diet options and even preparing meals yourself, you’ve found Darwin’s to offer the right combination of quality and value. We appreciate your trust in our food and your commitment to giving your pet the best.

Rated 5 out of 5 stars

Great customer service

Great customer service. A caring company.

March 31, 2026
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Reply from Darwin's Natural Pet Products

Hi Deanna,

Thank you so much for the kind words. We’re grateful for your trust and so glad our team has made you feel cared for. Providing genuine support for pets and their people is at the heart of what we do.

Rated 5 out of 5 stars

My dog loves it!

My dog loves it!!
Prompt delivery by a pleasant guy.
Darwin is on Susan Thixton‘s “The List”,
Which means high-quality. Susan Dixon researches dog food companies. Being on her list is a huge accomplishment.

March 31, 2026
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Reply from Darwin's Natural Pet Products

Hi Marlene,

Thank you so much for sharing this! We’re thrilled to hear your dog loves the food, and we appreciate you noticing the care we put into every order, right down to delivery.

We’re also grateful for your mention of Susan Thixton’s “List.” Her work highlights companies committed to transparency and quality, and we’re honored to be included.

Thank you again for trusting us with your dog’s nutrition and for taking the time to leave such a thoughtful review.

Rated 5 out of 5 stars

Kidney Formula

Its food has been great for my pet's kidney condition. Vet & others agree that he is doing well considering he is a senior dog (age 17).

April 7, 2026
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Reply from Darwin's Natural Pet Products

Hi Lena,

Thank you so much for sharing this. We’re truly glad to hear your senior pup is doing well, especially at 17; that’s a wonderful milestone. It means a lot to know that his food has been supporting him and that both your vet and others are seeing positive signs.

We’re honored to be part of his care routine and grateful you took the time to share your experience. Please give him some extra love from all of us.

Rated 5 out of 5 stars

Thank you for making last minute…

Thank you for making last minute changes!
All went smoothly!

March 31, 2026
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Reply from Darwin's Natural Pet Products

Hi Holly,

Thank you so much for sharing this! We’re really glad the last‑minute changes worked out smoothly for you. We know how quickly plans can shift, and we’re always happy to help make sure everything arrives just the way you need it. We appreciate you taking the time to leave a review and for choosing Darwin’s.

Rated 5 out of 5 stars

I trust no other pet food company. Amazing!

My husband and I have been ordering food from Darwin's pets for YEARS! I saw a commercial the other day for another newer raw food pet company claiming to be a " pioneer in raw pet food"! I doubt it. I have been using Darwin's pet for at least 3 of my miniature dachshunds for more years than I can remember. My last surviving one is over 16 years old! I started using Darwin's pet because my dachshund was allergic to literally, no exaggeration, every commercial dry dog food available at the time. I had read about raw food diets for canines and checked a few recipes out. I was trying to do it all on my own and it helped with the allergies but I was really worried about my dog not getting proper nutrition. Then I found Darwin's pet. Everything was so customizable it was like they knew exactly what my dog needed to be healthy. When I took him to the vet this week for his regular checkup, She was shocked at how healthy he is for his age. ! He is very healthy an active for an elderly dachshund! She said whatever you've been doing just keep doing it! I really feel like my dogs' top quality diet is what keeps them so healthy. I would not buy anything else.

March 31, 2026
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Reply from Darwin's Natural Pet Products

Hi Tracey,

Thank you so much for sharing your story with us. Hearing that you’ve trusted Darwin’s for so many years, and through the lives of multiple beloved dachshunds. Knowing your 16‑year‑old pup is still active, healthy, and impressing the vet is exactly why we do what we do.

We’re honored to have been part of your journey from navigating allergies to finding a diet that keeps your dog thriving. Your loyalty, care, and dedication to their well-being shine through every word. Thank you for choosing us and for letting us support your family for all these years.

Rated 5 out of 5 stars

Great product at a fair price

Great product at a fair price! We’ve been feeding our dogs Darwin raw from day 1 and they are happy and healthy!

March 30, 2026
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Reply from Darwin's Natural Pet Products

Hi Stephanie,

Thank you so much for sharing this! It’s wonderful to hear that your dogs have been enjoying Darwin’s from day one, and even better to know they’re happy and healthy on their raw diet. We’re grateful you trust us with their nutrition and appreciate you recognizing the quality and value we work hard to deliver. Thanks again for being part of the Darwin’s family.

Rated 5 out of 5 stars

We’ve trusted Darwin with all our pets

We’ve trusted Darwin with all 6 of our dogs over the past 12 years, across every life stage, from puppies to seniors, and the results have been consistently impressive. What stands out most is how adaptable the food is to very different dogs with very different needs.

For example, we adopted a 5-year-old pit with severe allergies, his skin was red, irritated, and he was constantly uncomfortable. A vet put him on a hypoallergenic vegan diet, which never felt like a real solution for a dog like him. When we switched to Darwin, their team guided us step by step, starting with turkey and then gradually introducing other proteins.
The transformation was real. His allergies cleared, his skin healed, and now he has a shiny coat and excellent body condition. We constantly get compliments on how healthy he looks.

Across all our dogs, we’ve seen the same patterns: steady, healthy growth and energy levels, and no crazy weight gain like we experienced with even high-end commercial foods.

On top of that, their customer service is outstanding. We had a delivery hiccup once, and it was resolved quickly and professionally.

After more than a decade and six very different dogs, Darwin has proven to be one of the few products that genuinely delivers long-term results, not just promises.

March 31, 2026
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Reply from Darwin's Natural Pet Products

Hi,

Thank you so much for sharing this incredible review. Caring for six dogs over 12 years, from puppies to seniors. It is such a testament to your dedication, and we’re truly honored that Darwin’s has been part of their lives through every stage.

Hearing how well your dogs have done on our food means the world to us, and your story about your pit’s transformation is especially touching. We’re so glad the step‑by‑step approach helped him feel comfortable again and that you’re seeing such a difference in his skin, coat, and overall condition. That kind of progress is exactly why we do what we do.

We also appreciate your kind words about our customer service. They are committed to making things right quickly and professionally.

After more than a decade and six very different pups, your trust in us is something we don’t take lightly. Thank you for being part of Darwin’s family and for taking the time to share such a thoughtful, detailed experience.

Rated 5 out of 5 stars

Quality food

Quality food, fast shipping

March 30, 2026
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Reply from Darwin's Natural Pet Products

Thank you so much for the great feedback! We're glad you enjoyed the quality of our food and the fast shipping. We appreciate your support.

Rated 5 out of 5 stars
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Reply from Darwin's Natural Pet Products

Hi Manuel,

Thank you for sharing this! We’re so happy to hear your labs are loving their Darwin’s meals. Here's to many more happy, healthy bowls.

Rated 5 out of 5 stars

Both our pups are doing great with…

Both our pups are doing great with smooth coats, white teeth and happy!

March 30, 2026
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Reply from Darwin's Natural Pet Products

Hi John,

Thank you for sharing this wonderful update. We’re thrilled to hear your pups are thriving with smooth coats, bright teeth, and happy energy. That’s exactly what we love to hear.

Rated 5 out of 5 stars

My dogs love this food

My dogs love this food. I think that it is very healthy for them. Food is received on time, usually with at least 24 hours notice.

March 31, 2026
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Reply from Darwin's Natural Pet Products

Hi Catharine,

Thank you for sharing this thoughtful review. We’re so glad your dogs are loving their meals and that you feel confident in the health benefits. It’s also great to hear our delivery timing is working well for you.

Rated 5 out of 5 stars

This is Luna approved

This is Luna approved! She is really enjoying her new food!

March 30, 2026
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Reply from Darwin's Natural Pet Products

Hi Linda,

Thank you for sharing this! We’re so happy to hear that Luna has officially approved her new food. Give her some extra love from us.

Rated 5 out of 5 stars

Dogs love it!

March 30, 2026
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Reply from Darwin's Natural Pet Products

Hi JR,

We appreciate your review. It’s wonderful to know the dogs are enjoying their food.

Rated 5 out of 5 stars

You all do your very best always and we…

You all do your very best always and we appreciate you! Trusted communication and a wonderful product! Thank you!

March 30, 2026
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Reply from Darwin's Natural Pet Products

Hi Angela,

We sincerely appreciate your feedback. It’s wonderful to hear that our communication and product quality have earned your trust. Thank you for your continued support.

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