First, I was in the middle of moving, and just got robbed so two major emergencies and could hardly function. I was in touch with 10 people or so who all called me to literally walk me through how to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our transition to Davinci has been smooth and trouble-free. We used the DC location. Reagen has stepped up quickly with any questions or problems we have encountered, communicated quickly and clearly,... See more
Company replied
I am grateful for the personal service from Araya Garcia who helped me track down a UPS shipment. When the Houston office notified me that the package had shipped, but the UPS service said it had not... See more
Company replied
Establishing our remote office was very straight forward. Sia explained all the options and pricing models that aligned with our needs. The care team managed all of the postal service arrangements,... See more
Company replied
Company details
- #43 of 81 best companies in Association or Organization
- #145 of 260 best companies in Business to Business Service
- #2 of 4 best companies in Executive Suite Rental Agency
- #2 of 5 best companies in Office Space Rental Agency
- #4 of 7 best companies in Virtual Office Rental
Information provided by various external sources
Davinci Virtual Office Solutions is the leading provider of live answering services, business addresses and meeting spaces.
Written by the company
- Davinci Virtual Office Solutions is the global provider of business addresses, live answering services and meeting spaces. Today's business people crave lifestyle balance and mobility without compromising financial success. Davinci Virtual's happiness-driven and innovative approach delivers stellar service, and cutting edge solutions - globally!
Contact info
2150 south 1300 east, suite 200, 84106, salt lake city, United States
- 801-990-9200
- support@davincivirtual.com
- davincivirtual.com
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 2 weeks
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Completely One-Sided Policies and Missing Mail Notifications
I have been using Davinci Virtual Office Solutions, and the experience has become incredibly frustrating. They recently enforced a policy charging clients a $22 fee if we miss a scheduled mail pickup appointment. However, this accountability only goes one way. I have shown up to the office twice for my scheduled appointments, only to find no staff present. Their response? They simply "won't charge me the fee" when it's their fault. Zero compensation for my wasted time and travel.
To make matters worse, I haven't received a single notification for my incoming packages and business mail for an entire month. Customer service claims that mail notifications are just a "complimentary courtesy." How can tracking incoming mail be a courtesy when that is the core purpose of a virtual office?
If you are a business owner looking for a reliable, professional service that values your time, I highly recommend looking elsewhere. Their communication is poor, and their policies are designed strictly to penalize the client.
March 4, 2026
Gelene
Gelene, provided excellent customer service. I had a billing issue and Gelene, was very knowledgeable and professional. She answered all of my questions promptly and made the process stress-free for me. I truly appreciate her patience and dedication.
Thank you, so much Gelene!
September 17, 2026
Unprompted review
Reply from Davinci Virtual Office Solutions
Hello Tonetta,
Thank you for your wonderful review! We're thrilled to hear that Gelene provided excellent customer service and was able to make the billing issue resolution process stress-free. We appreciate your business and are always here to help if you need anything else.
Brandi Dunlap
Customer Care Manager
Great Services
I had a good experience with Davinci. Meghan was very helpful and responsive throughout the setup process. She answered my questions promptly and made the process easy and smooth. I really appreciate her help and great customer service!
September 8, 2026
Unprompted review
Reply from Davinci Virtual Office Solutions
Good day,
Thank you for your kind review! We're so glad to hear that Meghan was helpful and responsive throughout your setup process. If there is anything else we can do to assist you further, please do not hesitate to let us know. We value your business and appreciate your support.
Brandi Dunlap
Customer Care Manager
Raegen was very helpful in navigating…
Raegen was very helpful in navigating my specific requirements and needs. Appreciated the support.
September 11, 2026
Unprompted review
Reply from Davinci Virtual Office Solutions
Hello Niall,
Thank you for your feedback! We're delighted to hear that Raegen was able to assist with your specific requirements and provide the support you needed. We appreciate your business and are always here to help if you need anything else.
Brandi Dunlap
Customer Care Manager
Was a pleasure working with Gelene to…
Was a pleasure working with Gelene to resolve a minor billing issue. Was responsive and pleasant to work with. Overall a great company, offices and personnel.
September 16, 2026
Unprompted review
Reply from Davinci Virtual Office Solutions
Hello Kenneth,
Thank you for your kind review! We're pleased to hear that Gelene was able to quickly resolve your billing issue and provide a pleasant experience throughout the process. If we can do anything more to be of assistance, please don't hesitate to let us know.
Brandi Dunlap
Customer Care Manager
Great experience with DaVinci Virtual
Great experience with DaVinci Virtual. Gelene was very helpful throughout the process, kept me updated, and made the company name change simple and straightforward.
I really appreciated her responsiveness, professionalism, and follow-up. Thank you, Gelene, for the great support!
September 14, 2026
Unprompted review
Reply from Davinci Virtual Office Solutions
Good day,
Thank you for your wonderful review! We're delighted to hear that Gelene made your company name change process simple and straightforward. If there is anything else we can do to make your experience with us even better, please don't hesitate to reach out.
Brandi Dunlap
Customer Care Manager
I’ve had a great experience with…Reliable and Professional Service
I’ve had a great experience with Davinci Virtual Office Solutions. The process has been easy to navigate, and the team has been professional, responsive, and helpful whenever I’ve needed assistance. I appreciate having a reliable virtual office solution that makes managing my business easier. Overall, I’m very satisfied with the service and would recommend Davinci to other business owners looking for a professional virtual office solution.
August 15, 2026
Reply from Davinci Virtual Office Solutions
Hello Andrea,
Thank you for your wonderful review! We're delighted to hear that you've had such a positive experience with Davinci. Providing a reliable, professional, and easy-to-use virtual office solution is our goal, and we're glad our team has been responsive and helpful along the way. If we can do anything more to be of assistance, please don't hesitate to let us know.
Brandi Dunlap
Customer Care Manager
I still haven't gotten the information…
I still have gotten the information about the unit number for my virtual office I am trying to get my local business licenses but the information is holding me up and it's costing me money because I need the licenses to make money.the customer service ppl are nice but that ain't solving my problem.One star is what should be the but ppl I speak to are lovely
August 18, 2026
Meghan was super helpful and friendly…
Meghan was super helpful and friendly through the whole process. Great experience!
September 4, 2026
Unprompted review
Reply from Davinci Virtual Office Solutions
Hello Maria,
Thank you for your kind review! We're so glad to hear that Meghan was helpful and friendly throughout the process. We'll be sure to share your feedback with her. If you have any questions moving forward, please don't hesitate to reach out.
Brandi Dunlap
Customer Care Manager
As a customer for over a year Davinci…
As a customer for over a year Davinci has made satisfaction is all areas. Previous call with Gelene helped expedite my matter and her professionalism was great.
September 9, 2026
Unprompted review
Reply from Davinci Virtual Office Solutions
Hello Steven,
Thank you for your continued support over the past year! We're delighted to hear that you've had a great experience with Davinci and that Gelene was able to assist you efficiently and professionally. If there is anything else we can do to assist you further, please do not hesitate to let us know.
Brandi Dunlap
Customer Care Manager
The setup process was fairly easy
The setup process was fairly easy, but the best part was the staff and customer support. They were very friendly and responded quickly to all questions.
September 4, 2026
Unprompted review
Reply from Davinci Virtual Office Solutions
Hello Laura,
Thank you for your feedback! We're glad to hear the setup process was easy and that our team made such a positive impression. If you have any questions moving forward, please don't hesitate to reach out.
Brandi Dunlap
Customer Care Manager
Da Vinci has been very accommodating…
Da Vinci has been very accommodating and setting up my mail service. They are very proactive making sure everything is to my satisfaction.
August 24, 2026
Reply from Davinci Virtual Office Solutions
Hello Stephen,
Thank you for your kind review! We're thrilled to hear that our team has been accommodating and proactive while setting up your mail service. If there is anything else we can do to make your experience with us even better, please don't hesitate to reach out.
Brandi Dunlap
Customer Care Manager
I especially appreciate the help I got…
I especially appreciate the help I got from the team. Raegen did a great job with assisting, was really really efficient. Thank you Davinci.
September 3, 2026
Unprompted review
Reply from Davinci Virtual Office Solutions
Hello Malik,
Thank you for your wonderful feedback! We're delighted to hear that Raegen provided efficient and helpful assistance. We'll be sure to share your kind words with her. If we can do anything more to be of assistance, please don't hesitate to let us know.
Brandi Dunlap
Customer Care Manager
Reply from Davinci Virtual Office Solutions
Hello Angel,
Thank you for your kind review! We're happy to hear you had a great experience with our support team and received quick responses. We appreciate your business and are always here to help if you need anything else.
Brandi Dunlap
Customer Care Manager
GELENE provide excellent service after…
GELENE provide excellent service after my credit card payment was declined.
September 4, 2026
Unprompted review
Reply from Davinci Virtual Office Solutions
Hello Steve,
Thank you for your review! We're so glad to hear Gelene was able to assist you and provide excellent service when your credit card payment was declined. If we can do anything more to be of assistance, please don't hesitate to let us know.
Brandi Dunlap
Customer Care Manager
Always a pleasure when dealing with…
Always a pleasure when dealing with Davinci. Thank you very much Gelene for helping me with my issue today.
September 1, 2026
Unprompted review
Reply from Davinci Virtual Office Solutions
Good day,
Thank you for the wonderful review! We’re so glad to hear that Gelene was able to assist you and that you continue to have positive experiences with Davinci. If we can do anything more to be of assistance, please don’t hesitate to let us know.
Brandi Dunlap
Customer Care Manager
I have not been able to reach anyone to…
I have not been able to reach anyone to assist me with any account setup information. I feel like I just gave my money to a fraud company
August 13, 2026
Reply from Davinci Virtual Office Solutions
Hello Tommie - Thank you for taking the time to leave your comments. I'm so sorry to hear that you had a difficult time reaching our team. I know you were able to speak to someone to resolve your delay, and a credit was applied as well. I'm glad we were able to assist you. If there is anything more we can do, please be sure to reach out.
Tacy Jackson
Operations Analytics Manager
Process was easy and knowledgeable…
Process was easy and knowledgeable customer service
August 18, 2026
Reply from Davinci Virtual Office Solutions
Hello Thomas,
Thank you for the great review! We’re glad to hear that the process was easy and that our team provided knowledgeable service. If there is anything else we can do to make your experience with us even better, please don’t hesitate to reach out.
Brandi Dunlap
Customer Care Manager
Reply from Davinci Virtual Office Solutions
Hello Sherzod,
Thank you for the great review! We’re happy to hear that Araya was helpful and provided you with a positive experience. If you have any questions moving forward, please don’t hesitate to reach out.
Brandi Dunlap
Customer Care Manager
ARAYA came through again when I needed…
ARAYA came through again when I needed a series of help and tasks done!!!!!!!!!!!!!!!!! We also set up for me to be in even safer shoes than before, which that added layer of protection was so much appreciated. Love and thanks to all!
August 31, 2026
Unprompted review
Reply from Davinci Virtual Office Solutions
Hello Nicole,
Thank you for the amazing review! We’re thrilled to hear that Araya came through for you again and was able to provide the additional support and peace of mind you needed. We truly appreciate your continued trust in Araya and the Davinci team. We’re always here whenever you need us!
Brandi Dunlap
Customer Care Manager
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