D B Roberts & Partners Reviews 

288
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for being professional, polite, and incredibly helpful throughout their process. Reviewers also highly appreciate the excellent service and prompt responsiveness from the team members. However, some people mentioned that in later stages of a sale, the support and communication required chasing updates. Additionally, a small group felt that they were not genuinely interested in their requests or that they didn't fit the preferred clientele. One consumer also indicated a feeling of being ignored by management when they sought more assistance.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpful and efficient approach throughout the... See more

Service

Clients share positive opinions on service, highlighting straightforward processes and proactive support.... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and efficient support... See more

Response time

Customers had positive experiences with response time, consistently highlighting prompt and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve worked with Bethany from the DB Roberts team for a number of years now managing our portfolio and couldn’t recommend her services highly enough. No problem is too big or small. She makes life re... See more

Rated 5 out of 5 stars

Nicole Stiller has been dealing with my rented property since I can remember and she has always managed to do what she can to sort through any issues we have faced. I just wanted to say thank you and... See more

Rated 5 out of 5 stars

Before contracting with DP Roberts, Wolverhampton, we had used a few estate agents; some were good, while others we found to be impolite. This was a letdown, as we felt they were not genuinely int... See more

Rated 5 out of 5 stars

We’ve had such a positive experience working with Katie Dennant from DB Roberts. From the very start, she has been friendly, professional, and incredibly helpful in guiding us through the process of... See more


Company details

  1. Real Estate Agency

Written by the company

DB Roberts Estate Agents specialise in a vast array of services, from sales and lettings, to new homes and mortgages. Branches throughout Shropshire, Staffordshire and The West Midlands.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

288 reviews

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No recent history of asking for reviews

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4.7

All reviews

(288)

58 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastico as usual

Fantastico as usual

March 7, 2026
Unprompted review
D B Roberts & Partners logo

Reply from D B Roberts & Partners

Love the feedback! We’re glad we could deliver 'fantastico' service for you once again.

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Rated 5 out of 5 stars

Landlord review

I have previously bought and sold through DB Roberts and had a very positive experience. I have recently become the landlord of a property and approached the lettings department to assist me with the management of my property. I was really pleased with the service I have received from them in particular Lisa and Megan who I have been dealing with. Their knowledge, professionalism and attention to detail has been outstanding. From initial contact, getting everything in place, advertising, referencing tenants has all been a smooth process. I feel my property is in safe hands and looking forward to working with them going forward.

February 16, 2026
Unprompted review
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Reply from D B Roberts & Partners

Thanks, Matt! It’s great to have you with us as a landlord. We’re glad Lisa and Megan's expertise have made the transition so smooth and that you feel your property is in safe hands. Thank you for choosing us!

Rated 5 out of 5 stars

We have recently started working with…

We have recently started working with DB Roberts. They now manage our rental property and I must say they have been very professional from the start. Very efficient and sort everything out!! Will definitely be using them again in the future!

February 27, 2026
Unprompted review
D B Roberts & Partners logo

Reply from D B Roberts & Partners

Thanks for the great feedback Ricky! We’re so glad to hear you're happy with how we’re managing your rental property. It’s brilliant to know that our team has made everything so smooth and professional from the very start. We look forward to working with you more in the future.

Rated 5 out of 5 stars

Happy tenant. Thank you DBRoberts Team

All of the interactions I always had a great experience. I was kept updated on each step. Received emails confirming if a process was completed. All my requests or adjustments dealt with promptly.
Megan, Nicole and Bethany have all been outstanding in communication, efficiency and kindness. Thank you. I appreciate it beyond I can express.

February 27, 2026
Unprompted review
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Rated 5 out of 5 stars

I am pleased with the service given…

First of all I would like to say this is regarding Nicole who is the staff at DB Roberts. She is a very nice lady very polite very sweet. She listened to me. She helped me in everything she could and I am quite pleased with the way she handled our conversation really well therefore I give her full marks she’s a great lady bless her.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Service and Proactive Management

I have worked with DB Roberts Lettings for many years. They have always displayed unmatched professionalism and taken a proactive approach to managing my tenancies, helping me to stay on top of the many issues that have arisen.

I have been particularly impressed with both Lisa Edwards and Nicole Stiller. They never wait for a problem to escalate; whether it’s providing detailed property reports, mediating tenant issues, or navigating complex maintenance, their communication is meticulous. Any delay in rent is addressed immediately, and payments are always processed very quickly.

They have a remarkable ability to manage contractors and resolve issues efficiently. I truly feel that they have proven time and again to have my best interests at heart. My rental property is in safe hands, and I cannot recommend them highly enough.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Company to rent with

An excellent company to rent with. Our property manager Bethany and letting agent Tia have both been amazing and made the whole process smooth and not stressful. They are both always at the end of the phone/an email with any queries we may have and keep regular communication. The staff are also lovely, friendly and very helpful. I would highly recommend DB Roberts as a company to let with.

February 19, 2026
Unprompted review
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Rated 5 out of 5 stars

DB Roberts manage one of my properties…

DB Roberts manage one of my properties and the service has been professional and reliable. Communication through the app is polite and clear, and queries are usually responded to within a day or two. Bethany has been helpful and implements instructions promptly. Overall, a straightforward and efficient management service.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Lettings

I have dealt with DB Roberts several times to let private rental properties. On this particular occasion I dealt with Megan Hickling who was fantastic is keeping me updated with the whole process and keeping it as simple as possible. Thanks to the whole team there!

January 30, 2026
Unprompted review
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Rated 5 out of 5 stars

Easy letting process

The letting process was great. The agent, Megan, was polite and explained things. Thank guys for helping my family find a home.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience throughout the…

I had a great experience throughout the process and couldn’t be happier with the service I received. Megan Hickling, at DB Roberts, was professional, friendly, and extremely helpful from start to finish. She was always quick to respond, kept me well informed, and made the whole process smooth and stress-free.

I would highly recommend Megan and the team at DB Roberts to anyone looking for a reliable and efficient lettings service.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Bethany - DB Roberts

We’ve worked with Bethany from the DB Roberts team for a number of years now managing our portfolio and couldn’t recommend her services highly enough. No problem is too big or small. She makes life renting out property very straight forward.

December 4, 2025
Unprompted review
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Rated 5 out of 5 stars

first time landlord

As a first time landlord, I have found that the help from DB Roberts was very efficient and muchly appreciated.
I have personally dealt with Nicole and Tia whom where more than happy to help with all my questions, via prompt replies delivered with great advice. The process from start to having new tenants in my home was very quick and thorough. Thank you again.

November 28, 2025
Unprompted review

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