DC Law Reviews 

10,109
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 861 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being professional, supportive, and extremely helpful throughout complex property transactions and purchases. Many people deeply appreciate the clear communication and quick responses from the team that help make the entire experience smooth and stress-free. However, some people mentioned experiencing significant difficulties with communication, unreturned phone calls, and severely delayed responses from their assigned conveyancers. A few other people also felt that their cases stalled significantly due to unanswered emails, misplaced documents, or a frustrating lack of regular progress updates. These consumers noted that such issues added unnecessary pressure during what was already a challenging and emotional time for them.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing conveyancers and solicitors as friendly,... See more

Service

People report positive experiences with service, highlighting efficient communication, professionalism, and... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting helpful and friendly... See more

Response time

Users describe positive interactions with response times, noting that solicitors are consistently quick to... See more

Customer communications

Customers had ambiguous experiences with contact, reflecting a wide range of differing service levels. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gintare has been beyond incredible from start to finish. We received updates as soon as possible, she was always available to reach via phone call/email. Their online system Eway is so good for lookin... See more

Company replied

Rated 5 out of 5 stars

Hayley Geall was amazing throughout our whole Experience from selling to purchasing. We had a very rocky road but (due to things out of ours and our solicitors control) Hayley was there at every step... See more

Company replied

Rated 5 out of 5 stars

From start to finish, dealing with DC Law has been exceptional. During a 6 month period, I bought and sold 3 times when sales fell through. Samantha Haygarth who was acting for me worked tirelessly to... See more

Company replied

Rated 5 out of 5 stars

Nasreen Akhtar has been nothing less than excellent. Throughout the many months of dealing with my late brother's estate she has been very informative by phone and email. She explained all the legal... See more

Company replied


Company details

  1. Conveyancer
  2. Lawyer

Written by the company

For two decades, DC Law has been providing a client-focused, nationwide service across its three UK offices. Courtesy of expert teams of solicitors, licensed conveyancers and legal executives, our clients are able to enjoy a supportive service focused on making every step of their home move matter as refreshingly straightforward as it can be.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(10,109)

800 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent house-moving service from DC Law

The process of moving house with DC Law has been excellent. Our solicitor Hayley has been extremely helpful and efficient throughout the whole process, and communication has always been clear and simple. She has always been available and willing to answer any questions we might have, and tracking our progress through the move has been very straightforward with the eWay app.

May 22, 2026
Unprompted review
DC Law logo

Reply from DC Law

Hi Adam,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with DC Law, and we will be sure to pass the feedback on to Hayley.

Kind regards,
DC Law

Rated 5 out of 5 stars

A big thank you to Sonia Jutla for her…

A big thank you to Sonia Jutla for her hard work and support through my property sale. Her proactive approach to chasing our buyers solicitors made a very difficult sale process run smoothly and I am very grateful for her support, she is a credit to the company, and I would fully recommend her in the future.

May 22, 2026
Unprompted review
DC Law logo

Reply from DC Law

Hi Harry,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with Dc Law, and we will be sure to pass the feedback on to Sonia.

Kind regards
DC Law

Rated 5 out of 5 stars

Lisa Rimmer did a fantastic job .

Lisa Rimmer did a fantastic job on the probate of my late mothers bungalow. The whole process went really smoothly, keeping me up to speed with great communication.
I would highly recommend DC Law.
Many thanks.
Mr M Dupee.

May 21, 2026
Unprompted review
DC Law logo

Reply from DC Law

Hi Janice,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
DC Law

Rated 5 out of 5 stars

Nikki Rimmer got the job done with no…

Nikki Rimmer got the job done with no issues and kept
myself updated on the sale progression.

1st class

May 21, 2026
Unprompted review
DC Law logo

Reply from DC Law

Hi Alan,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
DC Law

Rated 3 out of 5 stars

The automated online service was good…

The automated online service was good and a good way to keep track of the sale, however I felt that the lack of human communication or the time taken for a human response to answer a query was too long. Overall though the service worked well and everything went through smoothly

April 24, 2026
Unprompted review
DC Law logo

Reply from DC Law

Hi Michael,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.
We`ll certainly take your comments on board to ensure better communication in the future.

Kind regards,
DC Law

Rated 5 out of 5 stars

Huge Thank you to Nasreen Akhtar

Huge Thank you to Nasreen Akhtar for going above and beyond in the exchange and completion of sale of my dads property in super quick time, so we didnt loose our buyers. All the time keeping us informed and explaining in a way I could understand, during an exceptionally stressful and emotional time for me. Even when she was very poorly her self and should have been off sick, she was still on the case. I can highly recommend her. And would give her more than 5 stars if it was possible.

May 18, 2026
Unprompted review
DC Law logo

Reply from DC Law

Hi Tracey,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with DC Law and we will be sure to pass the feedback on to Nasreen.

Kind regards,
DC Law

Rated 5 out of 5 stars

A big thanks to Nasir Aslam for his…

A big thanks to Nasir Aslam for his help with the conveyancing process during my recent house purchase. Nasir was very professional, answered any queries I had promptly, and did a great job in getting my purchase across the line in ~11 weeks from offer to completion. Would definitely recommend him for any future conveyancing needs.

May 20, 2026
Unprompted review
DC Law logo

Reply from DC Law

Hi Craig,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
DC Law

Rated 1 out of 5 stars

You have a 1 in 10 chance of having terrible service.

Where do I start case ref D249986.00001
Firstly as nice as as the conveyancer was he was out of his depth with this transaction and was only saved by Howard.
DC Law have no discernible commitment to customer satisfaction. Why do I think this.
1, Its not ingrained into culture. The conveyancer consistently did not return calls, or answer emails and did not respond to buyer enquiries on a timely basis.
2. There is no management process which checks that the sale is proceeding on a timely, professional (or in fact if he is up to the job) basis.
3. A request to speak with a manager is declined as company policy.
4. My 1st request to raise a complaint was declined pending a call from a manager.
5. When I did not get a manager call I insisted upon a complaint and got a cliche ridden response after an "investigation" along the lines of " what are you complaining about you've had the best service its possible to get. If it will shut you up we offer this insultingly small offer of compensation.
6. When declining this offer I gave examples of where the "investigation" had failed to find delays that had occurred, I then got the response " perhaps we could have done a little better but you still have had a great service and so we offer increased compensation from insulting to laughable.
So 10 months from opening the file to completion, no chain either side, can you believe it, I've bought and sold a few houses in my time but this is the worst experience by far.
I hope people find this helpful. According to Trust Pilot the negative feedback is pretty similar to mine, you have a 1 in 10 chance of having appallingly bad service.
On a positive note I compared Trust Pilot feedback with local solicitors and amazingly DC Law got the best scores.

April 30, 2026
Unprompted review
DC Law logo

Reply from DC Law

Hi,

Thank you for bringing this to our attention. We are always disappointed when customers are not satisfied with our service and we would like to investigate this further for you.
Thank you for supplying your case-reference number, this will enable us to locate your case and escalate the issues that you have raised.

Kind regards,
DC Law

Rated 5 out of 5 stars

Fiona at DC Law has been wonderful and…

Fiona at DC Law has been wonderful and the process has been clear and concise - would 100% recommend 👍🏽 I found the eWay app an excellent way to have everything recorded and to check in to see where you were at throughout the process. Thank you x

May 20, 2026
Unprompted review
DC Law logo

Reply from DC Law

Hi Gavin,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
DC Law

Rated 5 out of 5 stars

Probate,76 pendalar

I've never been involved with selling a property before,so the staff at DC law were friendly and understanding and helpful throughout the process can't thank them enough

May 20, 2026
Unprompted review
DC Law logo

Reply from DC Law

Hi,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreicate it.

Kind regards,
DC Law

Rated 5 out of 5 stars

Great communication from start to…

Great communication from start to finish would use again and recommend to anyone else.
thank you. Alan williams.

May 20, 2026
Unprompted review
DC Law logo

Reply from DC Law

Hi Alan,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
DC Law

Rated 1 out of 5 stars

Zero customer service

As a probate administrator, this company was recommended by the probate solicitors to handle the conveyance. They sent me a form to complete, together with a named contact. Ì heard nothing from them for several weeks but was then informed by the probate solicitors that DC Law was no longer managing probate sales. I have written to them 3 times over the past 5 weeks to ask them to confirm they no longer manage probates and have received zero response. The company clearly has no concern whatsoever for customer service.

May 19, 2026
Unprompted review
DC Law logo

Reply from DC Law

Hi Rod,

Thank you for bringing this to our attention. We are always disappointed when customers are not satisfied with our service and we would like to investigate this further for you.
Thank you for supplying your case-reference number, this will enable us to locate your case and escalate the issues that you have raised.

Kind regards,
DC Law

Rated 5 out of 5 stars

Quality service

I would like to thank Keran for a fantastic service with the sale of my mums house.All emails and telephone messages were responded to quickly.
Far more responsive tham than my previous solicitor.

May 19, 2026
Unprompted review
DC Law logo

Reply from DC Law

Hi Paul,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
DC Law

Rated 5 out of 5 stars

Must comment on the service we received…

Must comment on the service we received from Megan Noxha. Once Megan was on our case it went very smoothly. She always notified us of everything that was happening with the sale of the bungalow. She was always helpful, pleasant and efficient.
We would recommend Megan.

May 18, 2026
Unprompted review
DC Law logo

Reply from DC Law

Hi Julie,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
DC Law

Rated 5 out of 5 stars

We cannot thank Rebecca at DCL

We cannot thank Rebecca Chidgey at DCL Law enough for all her hard work and perseverance. We faced so many hurdles while dealing with a third party, and Rebecca was fantastic throughout. She also worked extremely well with Sam at Gascoigne Halman in Lymm. Between them, they kept us regularly updated on progress, which was really helpful and reassuring.

We would highly recommend DCL Law and we are using Rebecca Chidgey again for the purchase of another property. We look forward to receiving the same excellent service once again. 5 star review ✨️

May 7, 2026
Unprompted review
DC Law logo

Reply from DC Law

Hi,

Thank you for reviewing the service and taking the time to leave such a glowing review. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
DC Law

Rated 5 out of 5 stars

Property sale

Howard Davies from DCLaw I can’t thank him enough for all his Hard work on the exchange of my father’s home.
He went above and beyond.

May 18, 2026
Unprompted review
DC Law logo

Reply from DC Law

Hi,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
DC Law

Rated 5 out of 5 stars

Handled whole service efficiently…

Handled whole service efficiently especially Cheryl England who was always responsive, friendly and kept me updated.

May 18, 2026
Unprompted review
DC Law logo

Reply from DC Law

Hi Angie,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
DC Law

Rated 5 out of 5 stars

Nasreen was excellent

Nasreen was excellent, kept us up to date and answered any questions. Guided us through a complicated process very professionally even when she sounded so ill she should have been in bed!

May 18, 2026
Unprompted review
DC Law logo

Reply from DC Law

Hi Wendy,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with DC Law and we will be sure to pass the feedback on to Nasreen.

Kind regards,
DC Law

Rated 5 out of 5 stars

DC Law efficient and professional

DC Law progressed our house sale and purchase extremely quickly and efficiently. We really liked the eway portal particularly as it made it so easy to track progression of the process. Would definitely recommend.

May 8, 2026
Unprompted review
DC Law logo

Reply from DC Law

Hi Jacob,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
DC Law

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