DDL Tiles Reviews 

41
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Fantastic experience with DDL Tiles. Great and knowledgeable staff with honest advice for my requirements. My new bathroom looks amazing - looks and feels like a 5 Star hotel bathroom. Highly recommen... See more

Company replied

Rated 5 out of 5 stars

We Recently bought tiles and a vanity unit from this company and we’re super impressed by their helpfulness, patience and efficiency. We were helped by a young man called Alecs who could not have been... See more

Company replied

Rated 5 out of 5 stars

What a terrific find DDL Tiles was. We visited umpteen specialist tile shops and DIY stores but came up trumps with DDL. The order for our floor tiles was secured with a small deposit and was deliv... See more

Company replied

Rated 1 out of 5 stars

After only 3 months of use bathroom, brass features deteriorate badly and toilet seat snapped after only week of use. Apparently brass is not brass but some painted material. Now golden parts... See more

Company replied

Company details

  1. Home & Garden

Information provided by various external sources

Design Di Lusso was started in 2011, specialising in sourcing the very latest, most unique and stunning tiles and mosaics exclusively for architects and interior designers for use in their projects. After 8 years of being the go to resource for architects and interior designers, we have made our expertise and products available to retail customers by opening up a large showroom and warehouse in Watford.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

41 reviews

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4.4

All reviews

(41)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Happy customers

We obtained the porcelain tile for the
entirety of our downstairs floor from DDL tiles. We went to a large number of tile shops before making our decision but we were won over by the expertise at DDL tiles. They spent a lot of time working with us to get the right tile for our house. We are delighted with the end outcome - great quality tiles and excellent customer service with integrity. Dipesh and Sonali

July 10, 2021
Unprompted review
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Reply from DDL Tiles

Dear Dipesh and Sonali

Thank you for your kind comments. We appreciate that you recognize our values and integrity in dealing with customers.

It was a real pleasure doing business with you.

Kind Regards
DDL - Tiles

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Rated 5 out of 5 stars

Lovely place to buy tiles, run by a great team

A great place to buy tiles, I'm disabled and was impressed how easy it was to access the site and also how easy it was to move around the showroom in my wheelchair. More importantly there was a great selection of tiles available and all presented in a pleasant environment. A family business who were all very polite, pleasant and professional and offered great advice.

June 14, 2021
Unprompted review
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Reply from DDL Tiles

Dear Tom,

Thank you for your review. We're glad everything was easily accessible. We try very hard to be an inclusive company and your comments really mean so much to us.

We are pleased you enjoyed looking around our showroom in ease and comfort and that you appreciate our tile range.

It was a great pleasure to spend time with you.

Kind Regards
DDL - Tiles

Rated 5 out of 5 stars

Great service from Dinesh

Great service from Dinesh. Really knows his tiles. I wanted a wood effect tile and he showed me a wide selection that was just perfect for my home. Thanks Dinesh and DDL tiles

May 22, 2021
Unprompted review
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Reply from DDL Tiles

Dear Abhay,

Thanks you for your review and for sharing the photos of your tiles - they really do look lovely! We have a fantastic team of experts and pride ourselves on offering high quality tiles which is supported by excellent product knowledge and customer care. I am glad we were able to help you with your project.

Hopefully we will see you again soon.

Kind Regards
DDL - Tiles

Rated 5 out of 5 stars

Highly recommend

Very helpful, friendly and polite. Easy and quick to order.

May 21, 2021
Unprompted review
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Reply from DDL Tiles

Dear Sara,

Thank you for the 5 star review! I'm so glad that we could help you with your selection and meet the time requirements. If there is anything further that we can assist with, please do let us know.

Kind Regards
DDL - Tiles

Rated 5 out of 5 stars

Very helpful and very high quality…

Very helpful and very high quality product. Would use again.

May 19, 2021
Unprompted review
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Reply from DDL Tiles

Hello,

It was an absolute pleasure guiding and helping you with your selection. Thank you very much for the 5 star review - we very much appreciate this.

If there is anything further we can help you with, please do let us know.

Kind Regards
DDL - Tiles

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Rated 5 out of 5 stars

First class in every way

I had spent a long time looking for tiles, with unhelpful people. I then came across DDL TILES.
OH MY GOODNESS. The choice, the quality and of course the politeness and helpfulness and the outstanding friendliness of this Company is unbelievable. A family run business that says it all!! A massive thank you to you as all my friends cannot believe what beautiful tiles we have.

May 11, 2021
Unprompted review
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Reply from DDL Tiles

Dear Mike,

It was such a pleasure working with you to select your tiles. It gives us great pleasure knowing that your tiles are not only adored by you but also your friends and family.

Thank you for posting such a wonderful review - we really do appreciate it.

When you have some time, please do pop by for a coffee.

Wishing you all the best
DDL Tiles

Rated 5 out of 5 stars

This is a family run business with top…

This is a family run business with top class customer service personalised to your individual needs. No question is to much for these guys. Better designs than some of the big names out there. I’m yet to see the tiles I chose anywhere else and they were exactly what I was looking for. So glad I found this place. Top quality products and top quality service. Thanks for all your help!

April 6, 2021
Unprompted review
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Reply from DDL Tiles

Dear Berna,

Thank you very much for the 5 star review and your kind words. We pride ourselves on offering outstanding customer service and thank you for recognising our efforts in doing so. We are very pleased that you are happy with your tiles and that they are truly unique - we would love to see some photos.

Please continue recommending us to your family and friends.

Kind Regards
DDL Tiles

Rated 5 out of 5 stars

DDL Tiles have been absolutely amazing…

DDL Tiles have been absolutely amazing with their help and advice. The quality of the tiles are top class. Huge range of designs. Very pleased with the service and would definitely recommend.

April 3, 2021
Unprompted review
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Reply from DDL Tiles

Dear Mrs Shah,

Thank you for the 5 star review, it means so much to us knowing that our customers are satisfied with our products and our services. Please do continue to recommend us to your family and friends.

Best Wishes
DDL Tiles

Rated 5 out of 5 stars

A great place to buy tiles

A fantastic range of large format tiles. The best I've seen anywhere. Extremely nice, helpful, and friendly people. It's been a pleasure purchasing tiles from DDL. Highly recommended.

March 4, 2021
Unprompted review
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Reply from DDL Tiles

Dear Simon,

Thank you so much for your kind review and for the 5 stars. We are pleased that you are happy with your tiles.

We hope to see you again soon.

Kind Regards
DDL Tiles

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Rated 5 out of 5 stars

What a terrific find DDL Tiles was

What a terrific find DDL Tiles was. We visited umpteen specialist tile shops and DIY stores but came up trumps with DDL. The order for our floor tiles was secured with a small deposit and was delivered as promised despite Covid and Brexit. We were so pleased with the result that we decided to extend the tiling into the utility room. No problem, picked up the extra boxes and they were happy to take back and refund the two boxes not used.
Friendly and accommodating staff.

February 28, 2021
Unprompted review
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Reply from DDL Tiles

Dear Stephen,

Many thanks for your kind review. We are so pleased that you are happy with the level of customer care and service we provided you with - this is what we work so hard to achieve! Please do recommend us to your friends and family who may need tiles in the future.

Wishing you all the very best.

Kind Regards
DDL Tiles

Rated 5 out of 5 stars

Highly Recommen DDL Tiles (Watford) 5 Stars

Thank you so much for all your excellent advice; we really appreciated the time you spent helping us narrow down our choice from a fantastic range to suit all budgets - we are very happy with the quality of the tiles!

The tiles are excellent value, look stunning after installation & we are all extremely happy with the final result!

Very happy to recommend DDL Tiles (Watford)

February 15, 2021
Unprompted review
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Reply from DDL Tiles

Dear Gaurang,

Thank you for your kind words and for the 5 star review. We are so pleased that you and your Father are happy with the tiles and with how wonderful they look. If you have any future tile needs that we can help with, we would love to welcome you back.

Kind Regards
DDL Tiles

Rated 5 out of 5 stars

Great service and excellent products

We have completed a large extension project on the house and are very glad we came to see Dinesh & PJ at DDL. We described the look we were trying to achieve (with the help of pinterest) and the guys showed us great options and provided insight on things we hadn't considered. We returned numerous times and refined ideas and choices and Dinesh and PJ didn't seem to mind at all. Overall we have had an amazing experience and have the perfect tiles to finish off our home. On the practical side, cost was fair, delivery hassle free and they also supplied all the accessories (grout, adhesive, matting) so saved shopping around. Thanks you!

February 10, 2021
Unprompted review
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Reply from DDL Tiles


Thank you so much for the 5 star review - we really appreciate the time that you have taken to write this. It was an absolute pleasure taking care of you. The photos look fantastic - you both clearly have great taste! - thanks for sharing the photos.

Sit back and enjoy your beautiful new extended house.

Kind Regards
DDL - Tiles

Rated 5 out of 5 stars

Outstanding customer service

We worked with PJ throughout the transaction. When we finally placed the order for tiles it was during dock strikes in Bilbao so the lead times had gone out to 4-6 weeks. We were gutted as we loved the tiles but could not wait that long. PJ worked tirelessly to source the same tile in the UK and had them (65sq/m) delivered the following week! Such a pleasure to work with DDL on our project and so glad that PJ was able to assist as we would have ended up with bog standard tiles instead of porcelain.

I would 100% recommend (and use) DDL tiles over and over again. They really put the customer first.

Regards,
Chris Robertson

January 4, 2021
Unprompted review
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Reply from DDL Tiles

Dear Chris,

Thank you for the 5 star review, we very much appreciate it. I'm so pleased that we were able to help you and find a solution. We understand that each customer is different and has a different look they want to achieve, as such we never want to disappoint our customers and will do everything we possibly can to help.

We would love to see some photo's when you're ready.

Wishing you a Happy New Year!

Kind Regards
DDL Tiles

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Rated 5 out of 5 stars

Having visited lots of tile shops

Having visited lots of tile shops, I found DDL had better quality tiles, a broader range and all at reasonable prices.

A minor delivery issues was very quickly sorted out and we're very happy with the service provided and the tiles look fantastic.

December 22, 2020
Unprompted review
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Reply from DDL Tiles

Many thanks for the 5 star review. We will always do everything we can to help ensure our customers are never disappointed.

We are pleased that the tiles look fantastic and would love to see you again soon.

Kind Regards
DDL Tiles

Rated 5 out of 5 stars

I ordered 50M2 of large format…

I ordered 50M2 of large format Porcelain tiles in August this year the tiles arrived when PJ said they would, DDL tiles are an exellent company to deal with, they have a wide choice of tiles, PJ is a pleasure to work with.
Steve Evans very happy customer.

December 4, 2020
Unprompted review
DDL Tiles logo

Reply from DDL Tiles

Dear Steve,

Many thanks for your review. We are very happy that you are pleased with your tiles. We appreciate your kind comment and we look forward to seeing you again in the future.

Kind Regards
DDL Tiles

Rated 5 out of 5 stars

Great company if you are looking for quality tiles

We were first introduced to PJ when we visited DDL tiles. From the moment we walked in the showroom, PJ took the time to take us around the showroom and explain the different tile options.
We were renovating our ensuite and were grateful for the support and guidance provided by PJ.the quality of the Spanish tiles that we chose to the matching Grout and Silicone was appreciated and noted by our builder and tiler. DDL tiles went out of the way to support us from placing the order to delivery. They were wonderful and very professional and the ensuite looks fantastic. We would not hesitate to recommend and will be ordering our tiles for the kitchen from them.thankyou and keep up the good work.

October 30, 2020
Unprompted review
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Rated 5 out of 5 stars

Brilliant place for tiles - Fantastic service!

We found DDL tiles a few weeks ago via Google. Out of all the tile shops we visited in and around Watford, this place stood out head and shoulders from the rest! The stock is of a very high standard and not seen in other showrooms. The service was second to none! Both PJ and Dinesh, were very helpful and were great at coming with ideas and solutions. This is something the other tile shops just didn't offer.
Highly recommended!

October 5, 2020
Unprompted review
Rated 5 out of 5 stars

PJ & Dinesh were of great help in…

PJ & Dinesh were of great help in showing me the ranges they carry in there elegant show room even spent time in advising minimising on my project honest and great in their prices
Delivery times of my tiles were on scheduled I have used other suppliers in the past but strongly recommend DDL Tiles in Watford

January 29, 2020
Unprompted review

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