Deagostini Reviews 5

My husband had been collecting the HMS Victory part work when he became seriously ill. He wasn’t physically able to collect the part works from the newsagent (WHSmith) or to continue working on the model, and there didn’t seem a prospect that he would ever recover, so he reluctantly cancelled the subscription.

Very luckily, after a slow recovery, he felt well enough to continue on the half-finished model. He had spent £500 and needed a further £240 of parts. He contacted DeAgostini and explained his situation. They confirmed that the model title was still active but because he had been collecting the parts from a newsagent their system only allowed subscription from stage 1, not stage 84, the issue he had reached. They suggested he contact WHSmith to ask them to re-subscribe on his behalf. WHSmith told him that they no longer carried the HMS Victory part work and so couldn’t help. He got back in touch with DeAgostini who suggested he contact other outlets who carry their publications but wouldn’t give him a list of them. Customer Service also wouldn’t give him the name of anyone in the company he could talk to about a more flexible solution and refused any further assistance.

They have part work stages in their warehouses they presumably want to sell, he has an unfinished model and the money to pay for the remaining parts. The only problem is their unwillingness to put the parts in a box and send them to him. We can’t afford to start again from the beginning, and who would do that?

They don’t care about their customers, only their system, it’s stupid and very frustrating.

I am still waiting for my parts for the Jagua e-type. I have sent several messages. I have called and still there is no answer.
UPDATE: Out of 5 packs missing they have just sent only one
I am still struggling the get the other 4 packs sent.

Still waiting for parts for my Lamborghini countach ordered through Modelspace, subscription was supposed to take a year to complete, here we are over two and a half years later and I’m still waiting to complete the model. I have contacted both Modelspace and deagostini on numerous occasions over the last year and a half via countless emails and phone calls and still no parts to complete the subscription, avoid at all costs because you will be wasting your money on a model that will never be completed. I have spent roughly £800 now on a partially completed subscription that is now just gathering dust and I believe will never be completed. Please please please listen to your customers and for fill the subscriptions that you have before taking on new customers who at the end of the day will only end up disappointed like myself and all the other existing customers you have let down so far. IR SO302XP